Customer Health Score Dashboard
Quantify margin expansion and contraction
Empower Strategic Customer Decisions
Focus on what your Board of Directors wants to see.
You’ll help more customers more! And multiply revenue + profit.
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2-Tier Customer Health Scores
1) Static customer health score predicts repurchase.
2) Gains health index reports actual financial gains.
Improve costs and revenue with a fresh approach to your customer health score.
Our approach multiplies your profit and revenue growth:
- Motivates removing pebbles from all customers’ shoes.
- Triggers action for specific customers and customer segments.
- Quantifies margin expansion and contraction.
- Monitors revenue and profit trends specific to Customer Success management.
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Get example data, equations, and visualization
- Formulas and money calculation spreadsheet and system setup advice.
- Pro tips for data quality, interpretation, and actioning in:
- Customer signals and weightings of triggers, engagement, performance.
- New customer scorecard, ongoing customer scorecard.
- Static health index and gains health index.
- Data cleansing, taxonomy, relational database setup.
- Procedures for scoring setup, taking action, governance.
- Included: Mastermind 45-minute remote web call for interactive guidance in applying this dashboard to your situations.
- Included: Friends membership in CX Value Multipliers Forum for ongoing guidance in using this to shape customer-centered culture and strategies of all types across your enterprise.
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Get started now
Market price:
Dashboard + Mastermind $800 Today’s price $200
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Questions?
- Send email to Success@ ClearAction.com
- or set up a 15-minute call at ClearAction.com/oneonone/get-acquainted
- or select the Mastermind option
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