00:06:00 
Team Sport
Bold Engagement Precedents, Your Actual Team, Futbol/Soccer, 7x7 Customer Alignment, Value Ringleade...
00:05:00 
Organization
Roles of CX Leader, Board, C-Suite, CX Council, CX Champions, All Leaders, VoX Team, 7x7 Team, Budge...
00:06:00 
Coordination
Control vs Influence, Lingo, Internal Marketing, Tie-in, North Star, Walk the Talk, Execution Silos,...
00:05:00 
Accountability
At-Risk, At-Opportunity, Team Recogntion, Leading+Lagging, Close Loop, RACI, Swmi Lane, Gantt
Governance Quiz
Assess what you learned
Strategy Governance: 2nd Strategy Power Guide
Governance for Experience Management
How you set up your formal organization speaks volumes.
It’s not about building an empire, controlling touchpoint roles, nor P&L.
It’s much bigger than that, and more modest at the same time.
Motivation and accountability through all roles is what Finance does for fiscal responsibility — and what HR does for ethics and performance reviews — and what IT does for data integrity and intellectual property protection.
Take a page from their playbook! Your power to drive change is not limited, if you set yourself up right — right now.
. . . . . . . . . . . . . . . . . . .
You will learn:
- How to instill a team sport orientation among all leaders.
- Distinctive mission of Experience Management versus Customer Management.
- Superior setup for your team, CX Council, CX Champions, and executives.
- Coordination and accountability methods to engage all employees.
- Simultaneous improvement of customer + employee + partner + investor experience.
00:06:00
Team Sport
Bold Engagement Precedents, Your Actual Team, Futbol/Soccer, 7x7 Customer Alignment, Value Ringleade...
00:05:00
Organization
Roles of CX Leader, Board, C-Suite, CX Council, CX Champions, All Leaders, VoX Team, 7x7 Team, Budge...
00:06:00
Coordination
Control vs Influence, Lingo, Internal Marketing, Tie-in, North Star, Walk the Talk, Execution Silos,...
00:05:00
Accountability
At-Risk, At-Opportunity, Team Recogntion, Leading+Lagging, Close Loop, RACI, Swmi Lane, Gantt
Governance Quiz
Assess what you learned
Lynn ClearAction Admin
Hi, I'm Lynn! I started out in Corporate Strategic Planning as VoC Manager, and led customer experience alignment across all functional areas for many years at global manufacturers as Head of Corporate Quality & CX, Customer Satisfaction Improvement Manager, Strategic Information Manager, and Marketing Director. Direct message me in the Forum-Private Messaging, or at https://linkedin.com/in/lynnhunsaker