00:07:00 
Experience Strategy
Value-rescuing, 8 building blocks, CX EX PX hierarchy, strategy template. 7 minutes
00:03:00 
Experience Maturity
Focus on tiers 4 and 5, maturity roadmap. 3 minutes
00:06:00 
Strategy Scope
Roles, buy-in, jobs-to-be-done, 4 cost decisions, 7x7 self-assessment. 6 minutes
Strategy Quiz
10 questions about strategy for customer-centered management
Strategy for CX+EX+PX: 1st Strategy Power Guide
Strategy for Experience Management
Recovery, retention and acquisition are tactics, and partial outcomes of strategy.
Strategy shapes enterprise value in planning, creating, communicating, and delivery.
It maximizes value for all parties: funders rely on employees and partners, who all rely on customers.
This is a bigger picture — yet it’s practical in Year One (now) to excel in shaping DNA of your enterprise, with the outcome of multiplying capabilities and growth, both right now and continuing.
. . . . . . . . . . . . . . . . . . .
You will learn:
- How to drive 8 building blocks of Experience Management Strategy.
- Keys to catapulting your Experience Maturity to top tiers in Year One.
- Who your stakeholders are, and how to engage them.
- Coordination and accountability methods to engage all employees.
- Simultaneous improvement of customer + employee + partner + investor experience.
00:07:00
Experience Strategy
Value-rescuing, 8 building blocks, CX EX PX hierarchy, strategy template. 7 minutes
00:03:00
Experience Maturity
Focus on tiers 4 and 5, maturity roadmap. 3 minutes
00:06:00
Strategy Scope
Roles, buy-in, jobs-to-be-done, 4 cost decisions, 7x7 self-assessment. 6 minutes
Strategy Quiz
10 questions about strategy for customer-centered management
Lynn ClearAction Admin
Hi, I'm Lynn! In Strategic Planning as VoC Manager, and as Head of Corporate Quality & CX, I led CX alignment across all functional areas. DM "ClearAction" in the Forum or at https://linkedin.com/in/lynnhunsaker