PI = Practices Intelligence
Assess Your CX PI
AI with outdated PI robs huge growth potential. Get your CX PI score and recommendations today!
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CX PI Organizational Self-Assessment
Is your CX PI (practices intelligence) outdated . . . or keeping pace with your CX AI vision? AI without PI robs huge growth potential. See how easy it is to reach World Class CX PI.
Get Your CX PI Score!
1%
How likely it is that customers will do specific things (recommend, rebuy, etc.)
Our customer research tells us this
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What goal our solution is achieving in their life/business
Our customer research tells us this
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What our solution interfaces with (types of people, hard/software, etc.
Our customer research tells us this
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What they want us to keep doing, stop doing, start doing
Our customer research tells us this
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It's the basis for employee performance management and development
Our use of customer information
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It's the basis for solution development, stage gates, and launches
Our use of customer information
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It guides corrective actions that benefit all customers
Our use of customer information
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It guides preventive actions that benefit all customers
Our use of customer information
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It guides our business priorities, policies, structure, and processes
Our use of customer information
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It guides daily decisions and handoffs of all work groups in our ecosystem
Our use of customer information
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Customer-facing employees or executive listening or informal interactions
We collect customer information through this
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Qualitative research (ethnography, etc.)
We collect customer information through this
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Operational data (apps, website, Internet, ERP, CRM, barcodes, etc.)
We collect customer information through this
Not Much
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Text mining or voice mining or video mining
We collect customer information through this
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Process mapping, service blueprints, value stream mapping, etc.
We manage customers' well-being through this
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Human-centered design or user experience design
We manage customers' well-being through this
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Predictive analytics or finding patterns in customer data
We manage customers' well-being through this
Not Much
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Customer Success team or customer lifecycle management
We manage customers' well-being through this
Not Much
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Customer Service (tech support, account support, self-service)
We manage customers' well-being through this
Not Much
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Loyalty programs or experiential marketing
We manage customers' well-being through this
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Customized offerings and treatment for each customer persona
We manage customers' well-being through this
Not Much
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Communicating with them about issues discovered in surveys (aka inner loop)
We manage customers' well-being through this
Not Much
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Communicating with them about resolution of prevalent issues (aka outer loop)
We manage customers' well-being through this
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Reducing business operational silos (unifying data, systems, channels, processes, organizations)
We manage customers' well-being through this
Not Much
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Reducing business execution silos (unifying assumptions, vision, goals, metrics, handoffs)
We manage customers' well-being through this
Not Much
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CX champions in business units
Our organization is increasing customer-centricity through this
Not Much
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Employee recognition based on CX criteria
Our organization is increasing customer-centricity through this
Not Much
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Sharing VoC with all work groups in your company's ecosystem
Our organization is increasing customer-centricity through this
Not Much
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Agile practices (iterative use of CX insights during development)
Our organization is increasing customer-centricity through this
Not Much
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Tolerance of risks and disruptive ideas
Our organization is increasing customer-centricity through this
Not Much
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Accountability for follow-through on CX efforts
Our organization is increasing customer-centricity through this
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Stakeholder analysis to regularly reduce resistance and increase buy-in
Our organization is increasing customer-centricity through this
Not Much
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Tailoring VoC reports or presentations to each work group's interests and accountabilities
Our organization is increasing customer-centricity through this
Not Much
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Workshops regularly to increase creative application of customer insights
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Workshops regularly to increase permanent resolution of customer issues
Our organization is increasing customer-centricity through this
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Encouraging cross-functional collaboration for customer well-being
Our organization is increasing customer-centricity through this
Not Much
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CX council or steering committee focused on improving customer-centric culture or silo smoothing
Our organization is increasing customer-centricity through this
Not Much
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Using CX insights as a primary input to strategic planning, strategic pillars, and C-suite decisions
Our organization is increasing customer-centricity through this
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Reporting CX performance criteria and progress to Board of Directors and investors
Our organization is increasing customer-centricity through this
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Operational metrics, such as FCR, AHT, etc.
Our organization improves CX performance by reporting this
Not Much
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Financial metrics, such as churn, CAC, MRR, etc.
Our organization improves CX performance by reporting this
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Return on investment, payback period, etc.
Our organization improves CX performance by reporting this
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Customer engagement metrics
Our organization improves CX performance by reporting this
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Indexes, such as NPS, Effort Score, Health Score, etc.
Our organization improves CX performance by reporting this
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Averages, median, mode, or standard deviation
Our organization improves CX performance by reporting this
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Confidence interval, statistical significance, validity, or reliability
Our organization improves CX performance by reporting this
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Top box and bottom box percentages
Our organization improves CX performance by reporting this
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Correlation analysis or key driver analysis
Our organization improves CX performance by reporting this
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Not Much
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Add RecommendationAdd TagsView All Assigned TagsSomewhat
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsVery Much
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsContinue
5 why's or similar root cause analysis
Our organization improves CX performance by reporting this
Not Much
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Add RecommendationAdd TagsView All Assigned TagsSomewhat
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsVery Much
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsContinue
Workflow metrics monitoring root causes of poor experience
Our organization improves CX performance by reporting this
Not Much
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsSomewhat
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsVery Much
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Add RecommendationAdd TagsView All Assigned TagsContinue
Not Much
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsSomewhat
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsVery Much
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Add RecommendationAdd TagsView All Assigned TagsContinue
Not Much
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsSomewhat
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Add RecommendationAdd TagsView All Assigned TagsVery Much
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Internal customer satisfaction
Our organization improves CX performance by reporting this
Not Much
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Add RecommendationAdd TagsView All Assigned TagsSomewhat
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Add RecommendationAdd TagsView All Assigned TagsVery Much
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Percent of work groups with active CX action plans and percent showing progress
Our organization improves CX performance by reporting this
Not Much
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Add RecommendationAdd TagsView All Assigned TagsSomewhat
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Add RecommendationAdd TagsView All Assigned TagsVery Much
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Performance below and above customer specifications or your brand promises
Our organization improves CX performance by reporting this
Not Much
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsSomewhat
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsVery Much
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsContinue
Continue
%%QUESTIONANSWERS%%
round(((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)+(Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)+(Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)+(Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73))*0.265)
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
round(((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)+(Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)+(Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)+(Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73))*0.265)
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
round(((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)+(Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)+(Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)+(Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73))*0.265)
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
round(((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)+(Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)+(Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)+(Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73))*0.265)
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
round(((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)+(Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)+(Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)+(Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73))*0.265)
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
round(((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)+(Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)+(Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)+(Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73))*0.265)
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
;?>/smartquizbuilder/includes/images/sqb-registration-img.jpg)
Your Organization has World Class CX PI
This means you're embedding CX criteria in how your business is run.
Top Maturity Level 5: Embedding CX:
Level 4 Aligning to CX:
Level 3 Operationalizing CXM:
Level 2 Mobilizing CXM:
How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Top Maturity Level 5: Embedding CX:
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
/100Level 4 Aligning to CX:
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
/100Level 3 Operationalizing CXM:
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
/100Level 2 Mobilizing CXM:
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
/100How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Next Steps
%%CATEGORY_TOTAL_PERCENT%%
%%CATEGORY_TOTAL_NUMBER%%
[CATEGORY_TOTAL_PERCENT]
[CATEGORY_ONLY_PERCENT]
[CATEGORY_TOTAL_NUMBER]
Your Organization has Advanced CX PI
This means you're aligning to CX priorities in how your business is run.
Top Maturity Level 5: Embedding CX:
Level 4 Aligning to CX:
Level 3 Operationalizing CXM:
Level 2 Mobilizing CXM:
How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Top Maturity Level 5: Embedding CX:
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
/100Level 4 Aligning to CX:
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
/100Level 3 Operationalizing CXM:
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
/100Level 2 Mobilizing CXM:
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
/100How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Next Steps
%%CATEGORY_TOTAL_PERCENT%%
%%CATEGORY_TOTAL_NUMBER%%
[CATEGORY_TOTAL_PERCENT]
[CATEGORY_ONLY_PERCENT]
[CATEGORY_TOTAL_NUMBER]
Your Organization has Profiicient CX PI
This means you're operationalizing CXM with programs people expect.
Top Maturity Level 5: Embedding CX:
Level 4 Aligning to CX:
Level 3 Operationalizing CXM:
Level 2 Mobilizing CXM:
How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Top Maturity Level 5: Embedding CX:
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
/100Level 4 Aligning to CX:
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
/100Level 3 Operationalizing CXM:
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
/100Level 2 Mobilizing CXM:
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
/100How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Next Steps
%%CATEGORY_TOTAL_PERCENT%%
%%CATEGORY_TOTAL_NUMBER%%
[CATEGORY_TOTAL_PERCENT]
[CATEGORY_ONLY_PERCENT]
[CATEGORY_TOTAL_NUMBER]
Your Organization has Intermediate CX PI
This means you're mobilizing CXM: using popular CX practices.
Top Maturity Level 5: Embedding CX:
Level 4 Aligning to CX:
Level 3 Operationalizing CXM:
Level 2 Mobilizing CXM:
How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Top Maturity Level 5: Embedding CX:
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
/100Level 4 Aligning to CX:
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
/100Level 3 Operationalizing CXM:
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
/100Level 2 Mobilizing CXM:
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
/100How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Next Steps
%%CATEGORY_TOTAL_PERCENT%%
%%CATEGORY_TOTAL_NUMBER%%
[CATEGORY_TOTAL_PERCENT]
[CATEGORY_ONLY_PERCENT]
[CATEGORY_TOTAL_NUMBER]
Your Organization has Basic CX PI
This means you're using popular CX practices.
Top Maturity Level 5: Embedding CX:
Level 4 Aligning to CX:
Level 3 Operationalizing CXM:
Level 2 Mobilizing CXM:
How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Top Maturity Level 5: Embedding CX:
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
/100Level 4 Aligning to CX:
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
/100Level 3 Operationalizing CXM:
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
/100Level 2 Mobilizing CXM:
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
/100How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Next Steps
%%CATEGORY_TOTAL_PERCENT%%
%%CATEGORY_TOTAL_NUMBER%%
[CATEGORY_TOTAL_PERCENT]
[CATEGORY_ONLY_PERCENT]
[CATEGORY_TOTAL_NUMBER]
Your Organization has Beginner CX PI
This means you're getting started with popular CX practices.
Top Maturity Level 5: Embedding CX:
Level 4 Aligning to CX:
Level 3 Operationalizing CXM:
Level 2 Mobilizing CXM:
How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Top Maturity Level 5: Embedding CX:
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
/100Level 4 Aligning to CX:
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
/100Level 3 Operationalizing CXM:
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
/100Level 2 Mobilizing CXM:
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
/100How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Next Steps
%%CATEGORY_TOTAL_PERCENT%%
%%CATEGORY_TOTAL_NUMBER%%
[CATEGORY_TOTAL_PERCENT]
[CATEGORY_ONLY_PERCENT]
[CATEGORY_TOTAL_NUMBER]
Thanks, reader, 👏 for all you're doing in CX & EX to make our world nicer! 🎉
Retake
YOUR TOTAL POINTS
0
Congrats! You have earned 0 point(s) by completing this quiz.
You will receive 2 PDF reports: the first one now with your overall recommendations.
The second report gives you detailed advice, and you receive it the next day.
Questions? Schedule a chat or DM on LinkedIn.
PI = Practices Intelligence
Assess Your CX PI
AI with outdated PI robs huge growth potential.
Get your CX PI score and recommendations today!
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Time Spent: %%TIMESPENT%%
Time expired. Sorry, you will not be able to continue with this quiz. Please opt-in to see the result.
SEC
HRS
MIN
SEC
SEC
Total Time
[SQBTimeSpent]
0
HRS
0
MIN
0
SEC
CX PI Organizational Self-Assessment
Is your CX PI (practices intelligence) outdated . . . or keeping pace with your CX AI vision? AI without PI robs huge growth potential. See how easy it is to reach World Class CX PI.
Get Your CX PI Score!
1%
How likely it is that customers will do specific things (recommend, rebuy, etc.)
Our customer research tells us this
Not Much
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Add RecommendationAdd TagsView All Assigned TagsSomewhat
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Add RecommendationAdd TagsView All Assigned TagsVery Much
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Not Much
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Add RecommendationAdd TagsView All Assigned TagsSomewhat
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Add RecommendationAdd TagsView All Assigned TagsVery Much
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Not Much
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Add RecommendationAdd TagsView All Assigned TagsSomewhat
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Add RecommendationAdd TagsView All Assigned TagsVery Much
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Add RecommendationAdd TagsView All Assigned TagsContinue
Not Much
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Add RecommendationAdd TagsView All Assigned TagsSomewhat
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Add RecommendationAdd TagsView All Assigned TagsVery Much
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsContinue
What goal our solution is achieving in their life/business
Our customer research tells us this
Not Much
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Add RecommendationAdd TagsView All Assigned TagsSomewhat
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Add RecommendationAdd TagsView All Assigned TagsVery Much
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Add RecommendationAdd TagsView All Assigned TagsContinue
What our solution interfaces with (types of people, hard/software, etc.
Our customer research tells us this
Not Much
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Add RecommendationAdd TagsView All Assigned TagsSomewhat
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Add RecommendationAdd TagsView All Assigned TagsVery Much
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What they want us to keep doing, stop doing, start doing
Our customer research tells us this
Not Much
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Add RecommendationAdd TagsView All Assigned TagsSomewhat
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsVery Much
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsContinue
Not Much
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsSomewhat
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsVery Much
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsContinue
Not Much
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsSomewhat
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsVery Much
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsContinue
It's the basis for employee performance management and development
Our use of customer information
Not Much
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It's the basis for solution development, stage gates, and launches
Our use of customer information
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It guides corrective actions that benefit all customers
Our use of customer information
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It guides preventive actions that benefit all customers
Our use of customer information
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It guides our business priorities, policies, structure, and processes
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It guides daily decisions and handoffs of all work groups in our ecosystem
Our use of customer information
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Customer-facing employees or executive listening or informal interactions
We collect customer information through this
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Qualitative research (ethnography, etc.)
We collect customer information through this
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Operational data (apps, website, Internet, ERP, CRM, barcodes, etc.)
We collect customer information through this
Not Much
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Text mining or voice mining or video mining
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Process mapping, service blueprints, value stream mapping, etc.
We manage customers' well-being through this
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Human-centered design or user experience design
We manage customers' well-being through this
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Predictive analytics or finding patterns in customer data
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Customer Success team or customer lifecycle management
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Customer Service (tech support, account support, self-service)
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Loyalty programs or experiential marketing
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Customized offerings and treatment for each customer persona
We manage customers' well-being through this
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Communicating with them about issues discovered in surveys (aka inner loop)
We manage customers' well-being through this
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Communicating with them about resolution of prevalent issues (aka outer loop)
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Reducing business operational silos (unifying data, systems, channels, processes, organizations)
We manage customers' well-being through this
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Reducing business execution silos (unifying assumptions, vision, goals, metrics, handoffs)
We manage customers' well-being through this
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CX champions in business units
Our organization is increasing customer-centricity through this
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Employee recognition based on CX criteria
Our organization is increasing customer-centricity through this
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Sharing VoC with all work groups in your company's ecosystem
Our organization is increasing customer-centricity through this
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Agile practices (iterative use of CX insights during development)
Our organization is increasing customer-centricity through this
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Tolerance of risks and disruptive ideas
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Accountability for follow-through on CX efforts
Our organization is increasing customer-centricity through this
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Stakeholder analysis to regularly reduce resistance and increase buy-in
Our organization is increasing customer-centricity through this
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Tailoring VoC reports or presentations to each work group's interests and accountabilities
Our organization is increasing customer-centricity through this
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Workshops regularly to increase creative application of customer insights
Our organization is increasing customer-centricity through this
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Workshops regularly to increase permanent resolution of customer issues
Our organization is increasing customer-centricity through this
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Encouraging cross-functional collaboration for customer well-being
Our organization is increasing customer-centricity through this
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CX council or steering committee focused on improving customer-centric culture or silo smoothing
Our organization is increasing customer-centricity through this
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Using CX insights as a primary input to strategic planning, strategic pillars, and C-suite decisions
Our organization is increasing customer-centricity through this
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Reporting CX performance criteria and progress to Board of Directors and investors
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Operational metrics, such as FCR, AHT, etc.
Our organization improves CX performance by reporting this
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Financial metrics, such as churn, CAC, MRR, etc.
Our organization improves CX performance by reporting this
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Return on investment, payback period, etc.
Our organization improves CX performance by reporting this
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Customer engagement metrics
Our organization improves CX performance by reporting this
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Indexes, such as NPS, Effort Score, Health Score, etc.
Our organization improves CX performance by reporting this
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Averages, median, mode, or standard deviation
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Confidence interval, statistical significance, validity, or reliability
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Top box and bottom box percentages
Our organization improves CX performance by reporting this
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Correlation analysis or key driver analysis
Our organization improves CX performance by reporting this
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5 why's or similar root cause analysis
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Workflow metrics monitoring root causes of poor experience
Our organization improves CX performance by reporting this
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Internal customer satisfaction
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Percent of work groups with active CX action plans and percent showing progress
Our organization improves CX performance by reporting this
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Performance below and above customer specifications or your brand promises
Our organization improves CX performance by reporting this
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%%QUESTIONANSWERS%%
round(((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)+(Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)+(Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)+(Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73))*0.265)
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
round(((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)+(Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)+(Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)+(Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73))*0.265)
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
round(((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)+(Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)+(Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)+(Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73))*0.265)
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
round(((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)+(Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)+(Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)+(Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73))*0.265)
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
round(((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)+(Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)+(Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)+(Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73))*0.265)
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
round(((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)+(Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)+(Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)+(Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73))*0.265)
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
Your Organization has World Class CX PI
This means you're embedding CX criteria in how your business is run.
Top Maturity Level 5: Embedding CX:
Level 4 Aligning to CX:
Level 3 Operationalizing CXM:
Level 2 Mobilizing CXM:
How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Top Maturity Level 5: Embedding CX:
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
/100Level 4 Aligning to CX:
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
/100Level 3 Operationalizing CXM:
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
/100Level 2 Mobilizing CXM:
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
/100How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Next Steps
%%CATEGORY_TOTAL_PERCENT%%
%%CATEGORY_TOTAL_NUMBER%%
[CATEGORY_TOTAL_PERCENT]
[CATEGORY_ONLY_PERCENT]
[CATEGORY_TOTAL_NUMBER]
Your Organization has Advanced CX PI
This means you're aligning to CX priorities in how your business is run.
Top Maturity Level 5: Embedding CX:
Level 4 Aligning to CX:
Level 3 Operationalizing CXM:
Level 2 Mobilizing CXM:
How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Top Maturity Level 5: Embedding CX:
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
/100Level 4 Aligning to CX:
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
/100Level 3 Operationalizing CXM:
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
/100Level 2 Mobilizing CXM:
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
/100How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Next Steps
%%CATEGORY_TOTAL_PERCENT%%
%%CATEGORY_TOTAL_NUMBER%%
[CATEGORY_TOTAL_PERCENT]
[CATEGORY_ONLY_PERCENT]
[CATEGORY_TOTAL_NUMBER]
Your Organization has Profiicient CX PI
This means you're operationalizing CXM with programs people expect.
Top Maturity Level 5: Embedding CX:
Level 4 Aligning to CX:
Level 3 Operationalizing CXM:
Level 2 Mobilizing CXM:
How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Top Maturity Level 5: Embedding CX:
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
/100Level 4 Aligning to CX:
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
/100Level 3 Operationalizing CXM:
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
/100Level 2 Mobilizing CXM:
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
/100How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Next Steps
%%CATEGORY_TOTAL_PERCENT%%
%%CATEGORY_TOTAL_NUMBER%%
[CATEGORY_TOTAL_PERCENT]
[CATEGORY_ONLY_PERCENT]
[CATEGORY_TOTAL_NUMBER]
Your Organization has Intermediate CX PI
This means you're mobilizing CXM: using popular CX practices.
Top Maturity Level 5: Embedding CX:
Level 4 Aligning to CX:
Level 3 Operationalizing CXM:
Level 2 Mobilizing CXM:
How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Top Maturity Level 5: Embedding CX:
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
/100Level 4 Aligning to CX:
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
/100Level 3 Operationalizing CXM:
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
/100Level 2 Mobilizing CXM:
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
/100How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Next Steps
%%CATEGORY_TOTAL_PERCENT%%
%%CATEGORY_TOTAL_NUMBER%%
[CATEGORY_TOTAL_PERCENT]
[CATEGORY_ONLY_PERCENT]
[CATEGORY_TOTAL_NUMBER]
Your Organization has Basic CX PI
This means you're using popular CX practices.
Top Maturity Level 5: Embedding CX:
Level 4 Aligning to CX:
Level 3 Operationalizing CXM:
Level 2 Mobilizing CXM:
How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Top Maturity Level 5: Embedding CX:
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
/100Level 4 Aligning to CX:
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
/100Level 3 Operationalizing CXM:
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
/100Level 2 Mobilizing CXM:
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
/100How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Next Steps
%%CATEGORY_TOTAL_PERCENT%%
%%CATEGORY_TOTAL_NUMBER%%
[CATEGORY_TOTAL_PERCENT]
[CATEGORY_ONLY_PERCENT]
[CATEGORY_TOTAL_NUMBER]
Your Organization has Beginner CX PI
This means you're getting started with popular CX practices.
Top Maturity Level 5: Embedding CX:
Level 4 Aligning to CX:
Level 3 Operationalizing CXM:
Level 2 Mobilizing CXM:
How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Top Maturity Level 5: Embedding CX:
round(((Q6+Q15+Q17+Q27+Q41+Q42+Q48+Q53+Q54+Q55+Q56+Q69+Q72+Q73)*1.298)/2)
/100Level 4 Aligning to CX:
round((Q5+Q7+Q14+Q16+Q18+Q24+Q25+Q28+Q38+Q40+Q46+Q49+Q50+Q51+Q52+Q66+Q67+Q68+Q71)/2)
/100Level 3 Operationalizing CXM:
round((Q2+Q4+Q10+Q12+Q13+Q20+Q26+Q30+Q32+Q34+Q35+Q39+Q43+Q45+Q47+Q58+Q59+Q63+Q64+Q65)/2)
/100Level 2 Mobilizing CXM:
round((Q1+Q3+Q8+Q10+Q11+Q19+Q21+Q22+Q23+Q29+Q31+Q33+Q36+Q37+Q44+Q57+Q60+Q61+Q62+Q70)/2)
/100How can CX PI help you outpace your industry's CX and growth?
Click "Next Steps"
Next Steps
%%CATEGORY_TOTAL_PERCENT%%
%%CATEGORY_TOTAL_NUMBER%%
[CATEGORY_TOTAL_PERCENT]
[CATEGORY_ONLY_PERCENT]
[CATEGORY_TOTAL_NUMBER]
Thanks, reader, 👏 for all you're doing in CX & EX to make our world nicer! 🎉
Retake
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0
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Share your biggest challenges in this quick survey! We create solutions that empower you to thrive. Your insights will shape the resources you need to overcome obstacles and reach your goals.
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1%
Which one of these problems,
if resolved, will make you HAPPY?
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Proving value
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Add RecommendationEdit TagsView All Assigned TagsEngaging customers
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Add RecommendationEdit TagsView All Assigned TagsEngaging managers
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Other
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Could you tell us what you need
the most help with in this?
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How much TIME and EFFORT do you spend now to address this challenge?
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Not started
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Add RecommendationEdit TagsView All Assigned TagsJust started
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Add RecommendationEdit TagsView All Assigned TagsWe have a program
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Add RecommendationEdit TagsView All Assigned TagsGoing next-level
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How much TIME are you willing to spend to learn how to fix this challenge?
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Less than an hour
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Add RecommendationEdit TagsView All Assigned Tags90 minutes
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Add RecommendationEdit TagsView All Assigned TagsHalf-day
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Add RecommendationEdit TagsView All Assigned TagsAs much as needed
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How long are you willing to wait
for a solution to this problem? 🤔⏳
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I need a solution immediately
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Add RecommendationEdit TagsView All Assigned TagsWithin two weeks
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Add RecommendationEdit TagsView All Assigned TagsSometime this month
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Add RecommendationEdit TagsView All Assigned TagsSometime this quarter
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Add RecommendationEdit TagsView All Assigned TagsSometime this year
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How much would you be willing to pay for a solution to this challenge?
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Free
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Add RecommendationEdit TagsView All Assigned TagsUSD $50-$500
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Add RecommendationEdit TagsView All Assigned Tags$500-$900
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Add RecommendationEdit TagsView All Assigned Tags$1000+
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What would reassure you when considering a purchase to solve this problem?
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Guarantee
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Add RecommendationEdit TagsView All Assigned TagsTestimonials
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%%QUESTIONANSWERS%%
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%%CATEGORY_TOTAL_PERCENT%%
%%CATEGORY_TOTAL_NUMBER%%
[CATEGORY_TOTAL_PERCENT]
[CATEGORY_ONLY_PERCENT]
[CATEGORY_TOTAL_NUMBER]
Retake
YOUR TOTAL POINTS
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Congrats! You have earned 0 point(s) by completing this quiz.