Desirree Madison-Biggs helps our clients create high-performing teams and global programs to drive increased customer loyalty and employee engagement. She has developed and managed customer experience programs for many years at Symantec, Business Objects, Excite@Home, and Netcom. Her roles included Director of Customer Experience, Manager of Customer Loyalty Programs, Senior Director of Customer Focus & Retention, and Director of Sales & Account Management. Desirree is a member of the Customer Experience Professionals Association (CXPA) Board of Directors (2013-2014), winner of the 2011 1-to-1 Customer Champion awards by Peppers & Rogers, and Education Co-leader for the CXPA (2011-2013).
Desirree believes that the interactions we create for our customers as organizations can help to create a better world. Working in both small start-up companies and large complex business environments, she has established scalable, actionable listening solutions that provide customer focus and inspire cross-functional improvement initiatives that get results. She is the principal and founder of Advanced Listening Solutions, and a Certified Net Promoter practitioner, performance coach and customer experience mentor.