Janice Cuban, Author at Experience Leadership

About Janice Cuban

This author has not yet filled in any details.
So far Janice Cuban has created 1 blog entries.

If It’s Called Customer Experience, Why Is It All About the Brand?

If It’s Called Customer Experience, Why Is It All About the Brand?Janice Cuban

I left the class energized, buzzing with multiple ways to up level our CX programs. — Peter Rush, FCXP, Senior Director, Customer Experience, Medecision

FRIDAYS 90 MINUTES

December 3 Mastering Metrics & Analytics

December 10 Mastering Improvement & Design

December 17 Mastering Culture & Accountability

January 7 Mastering VoX & Intelligence

January 14 Mastering Operationalized Strategy

January 21 Mastering Metrics & Analytics

I absolutely loved your recorded sessions. Well structured, concise, well-illustrated with examples. — Sandra Matulevičiūtė-Bagdonavičienė, CCXP, Partner Programs and Experience, 1ClickFactory

This course was a huge help in passing with my first attempt. — Jennifer Wright, PhD, CCXP, Vice President of Customer Experience, Magellan Health

WEDNESDAYS

December 8 VoC & Intelligence

December 15 Operationalized Strategy

SATURDAYS

January 8 Metrics & Analytics

January 15 Improvement & Design

January 22 Culture & Accountability

January 29 VoC & Intelligence

February 5 Operationalized Strategy

I loved that I could listen in my car, on a tablet or at my desk. I would highly recommend this course. Worth every penny and I also passed the CCXP exam the first time! — Heather Younger, J.D., CCXP, Employee Fanatix