00:06:00 
What Causes What’s Experienced
How to identify true root causes
00:07:00
Identify the 5th Why
Focus on the 5th Why
00:08:00
Reward Mistake-Proofing
Motivate ongoing prevention
Bonuses for Experience Management
How to motivate managers to permanently stop pain points for customers, employees, and partners.
00:06:00
What Causes What’s Experienced
How to identify true root causes
00:07:00
Identify the 5th Why
Focus on the 5th Why
00:08:00
Reward Mistake-Proofing
Motivate ongoing prevention
Lynn ClearAction Admin
Hi, I'm Lynn! In Strategic Planning as VoC Manager, and as Head of Corporate Quality & CX, I led CX alignment across all functional areas. DM "ClearAction" in the Forum or at https://linkedin.com/in/lynnhunsaker