CCXP Design Module • ClearAction Continuum

CX Design module in preparation for the CCXP exam

Lessons

00:31:00

Learn About ROI Opportunities

Qualitative research methods

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00:23:00

Recipes: Design & Innovation

Steps and success factors for (1) CX Design and (2) CX Innovation

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00:33:00

Manage Experiences

Processes, Projects, Service Recovery, Service Design, Service Quality, and how to prevent mis-steps...

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00:17:00

Recipe: CX Improvement

Steps and success factors to permanently resolve prevalent issues

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00:10:00

CX Design WIthout Audio

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Self-Paced

$95.00

Power Guide Content

Learn About ROI Opportunities

Recipes: Design & Innovation

Manage Experiences

Recipe: CX Improvement

CX Design WIthout Audio

Lynn ClearAction Admin

Hi, I'm Lynn! I started out in Corporate Strategic Planning as VoC Manager, and led customer experience alignment across all functional areas for many years at global manufacturers as Head of Corporate Quality & CX, Customer Satisfaction Improvement Manager, Strategic Information Manager, and Marketing Director. Direct message me in the Forum-Private Messaging, or at https://linkedin.com/in/lynnhunsaker

Lessons

Learn About ROI Opportunities

Recipes: Design & Innovation

Manage Experiences

Recipe: CX Improvement

CX Design WIthout Audio

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