Good News: Strategy is now available under My Skills inside the CX Value Multipliers Forum.
These are the video lessons that helped hundreds of CCXPs for 11 years!
These video lessons were upgraded and recorded since 2021.
We’re re-recording these modules to new Power Guide format. The main difference is simply video length.
In the meantime, please use these lessons to prepare for your quizzes.
Pro tip: to save time, use the Module Without Audio version first.
00:36:00 
Return on Investment
Leading indicators and metrics equations
00:24:00
Improving Prosperity
For Bonuses Quiz: How to drive action to drive a RETURN (for ROI)
00:38:00
Understanding Customers
Multivariate analyses, predictive analytics, statistical analysis or market truth
00:10:00
Metrics Module Without Audio
Do you have a key takeaway? — What’s an example from your [...]
01:15:00
VoC & Customer Understanding
Do you have a key takeaway? — What’s an example from your [...]
00:10:00
Insights Module Without Audio
Do you have a key takeaway? — What’s an example from your [...]
00:31:00
Learning About ROI Opportunities
Qualitative research methods
00:23:00
Recipes for Design & Innovation
Steps and success factors for (1) CX Design and (2) CX Innovation
00:33:00
Managing Experiences
Processes, Projects, Service Recovery, Service Design, Service Quality, and how to prevent mis-steps...
00:17:00
Recipe for CX Improvement
Steps and success factors to permanently resolve prevalent issues
00:10:00
Design Module Without Audio
Do you have a key takeaway? — What’s an example from your [...]
00:42:00
Customer-Centric Culture
Do you have a key takeaway? — What’s an example from your [...]
00:10:00
Culture Module Without Audio
Do you have a key takeaway? — What’s an example from your [...]
