00:07:00 
What is Lean?
Lean, efficiency, effectiveness, value stream, muda/waste, affinity diagram, checksheet, run chart, ...
00:07:00 
What is Six Sigma?
Six sigma, mistake-proof, value-rescuing, value-creating, resolve instances, stop recurrence, preven...
00:07:00 
Prioritize Actions
MoSCoW, correlation, Pareto, 4 gold metrics (and stumbling blocks of prioritizing by NPS, AI-first, ...
00:06:00 
Prioritize Momentum
Constraints, Eisenhower Grid, RFM matrix, kanban, RACI, Gantt chart, swim lane diagram
00:08:00 
Prioritize Accountability
ABCDE Ranking, 25/5 rule, 3-3-3, time-blocking, VoC alignment, benchmarking, tie-ins, recognition
00:11:00 
Increasing Value
Kaizen, CTQ, DMAIC, DMADV, PDCA, 5S, cascading objectives, double diamond, lean enterprise, agile en...
00:06:00 
What Causes Experience
COPIS, SIPOC, process diagram, outcomes, faulty filters, root causes of bad experience
00:07:00 
Leading Indicators
5 Why's, fishbone diagram, experience improvement model, lifetime value hierarchy
00:06:00 
Mistake-Proofing
Experience improvement workshops, single-page strategy, outer loop, dashboards
00:08:00 
Inter-dependencies
Suboptimization, PERT, value stream, critical path, FMEA, inter-relationship diagraph
00:09:00 
Experience Leadership
7x7 customer alignment, self-assess customer-centricity, CX Council, CX Champions, ideal CXM organiz...
Lite Lean 6 Sigma Quiz
20-question multiple-choice assessment
Lite Lean Six Sigma
Lite Lean Six Sigma for Experience Management
Master techniques that multiply value!
Lean and Six Sigma aren’t for certain roles.
They’re sensible management for all roles . . . and instrumental to huge savings and gains.
And this Lite Lean Six Sigma course applies universally to customer experience (CX), employee experience (EX), partner experience (PX), and marketing roles.
. . . . . . . . . . . . . . . . . . .
You will learn:
- Customer-centered process improvement: COPIS (customers specify the outcomes needed from our processes and inputs from our suppliers).
- CX bottleneck identification and removal: PERT critical path analysis and activity network diagrams.
- Prioritize CX improvements by the Pareto 80/20 rule.
- Drill-down to root causes within 2 hours: 5 Why’s workshops.
- Data-based decision-making: check sheets, histograms, control charts, force-field analysis.
- Connecting all this to money value! And much more, all in context of customer, employee, and partner experience management.
For customer experience (CX), employee experience (EX), partner experience (PX), and marketing roles.
_______________________________
Earn Your CX Lite Lean Six Sigma Certificate!
Complete 11 lessons and score 80%+ on the 20-question multiple-choice quiz.
_______________________________
Live Class or Workshop available:
a) You can schedule a live remote class with 4+ attendees at your convenience (between 14:00 GMT onward until 02:00 GMT = 7am to 7pm US Mountain Standard time zone year-round = GMT -7).
b) In-person class(es) or workshops by quote.
Send questions by DM in the Forum to ClearAction or by email to Success@ ClearAction.com orbook a discovery call
00:07:00
What is Lean?
Lean, efficiency, effectiveness, value stream, muda/waste, affinity diagram, checksheet, run chart, ...
00:07:00
What is Six Sigma?
Six sigma, mistake-proof, value-rescuing, value-creating, resolve instances, stop recurrence, preven...
00:07:00
Prioritize Actions
MoSCoW, correlation, Pareto, 4 gold metrics (and stumbling blocks of prioritizing by NPS, AI-first, ...
00:06:00
Prioritize Momentum
Constraints, Eisenhower Grid, RFM matrix, kanban, RACI, Gantt chart, swim lane diagram
00:08:00
Prioritize Accountability
ABCDE Ranking, 25/5 rule, 3-3-3, time-blocking, VoC alignment, benchmarking, tie-ins, recognition
00:11:00
Increasing Value
Kaizen, CTQ, DMAIC, DMADV, PDCA, 5S, cascading objectives, double diamond, lean enterprise, agile en...
00:06:00
What Causes Experience
COPIS, SIPOC, process diagram, outcomes, faulty filters, root causes of bad experience
00:07:00
Leading Indicators
5 Why's, fishbone diagram, experience improvement model, lifetime value hierarchy
00:06:00
Mistake-Proofing
Experience improvement workshops, single-page strategy, outer loop, dashboards
00:08:00
Inter-dependencies
Suboptimization, PERT, value stream, critical path, FMEA, inter-relationship diagraph
00:09:00
Experience Leadership
7x7 customer alignment, self-assess customer-centricity, CX Council, CX Champions, ideal CXM organiz...
Lite Lean 6 Sigma Quiz
20-question multiple-choice assessment
Lynn ClearAction Admin
Hi, I'm Lynn! I started out in Corporate Strategic Planning as VoC Manager, and led customer experience alignment across all functional areas for many years at global manufacturers as Head of Corporate Quality & CX, Customer Satisfaction Improvement Manager, Strategic Information Manager, and Marketing Director. Direct message me in the Forum-Private Messaging, or at https://linkedin.com/in/lynnhunsaker