Lite Lean Six Sigma for Experience Management
Master techniques that multiply value!
Lean and Six Sigma aren’t for certain roles.
They’re sensible management for all roles . . . and instrumental to huge savings and gains.
And this Lite Lean Six Sigma course applies universally to customer experience (CX), employee experience (EX), partner experience (PX), and marketing roles.
. . . . . . . . . . . . . . . . . . .
You will learn:
- Customer-centered process improvement: COPIS (customers specify the outcomes needed from our processes and inputs from our suppliers).
- CX bottleneck identification and removal: PERT critical path analysis and activity network diagrams.
- Prioritize CX improvements by the Pareto 80/20 rule.
- Drill-down to root causes within 2 hours: 5 Why’s workshops.
- Data-based decision-making: check sheets, histograms, control charts, force-field analysis.
- And much more, all in context of customer, employee, and partner experience management.
00:13:00 
What is Lean Six Sigma?
Ways to cut costs and chaos, and build bandwidth and financial gains.
Showing LSS Value
Show managers the value of CXM, EXM, and PXM.
00:05:00 
Use LSS to Increase XM Value
Ways to improve value via LSS
00:05:00 
LSS for Prioritizing XM
Priorities for prioritizing experience management
00:05:00 
Prioritize for Momentum & Accountability
Best ways to maintain XM momentum and accountaility
00:05:00 
Use LSS to Increase XM Value in Prioritization
Ways to boost XM value through LSS prioritization
00:05:00 
Advanced LSS Techniques
Advanced LSS Techniques
00:05:00 
Optimize Inter-dependencies
Optimize Inter-dependencies
00:10:00 
How to Super-Charge Your XM Leadership
How to Super-Charge Your XM Leadership
