Return on Investment: Metrics Power Guide

Return on Investment proves value.
— Benefits versus costs
— Profitability of relationship retention
— Share of wallet and market
— Scores, indexes, and leading indicators

Video 1 — Lifetime Value: cause-and-effect analysis for growth. (6.5 minutes)

Video 2 — Growth & Scores: revenue, retention, loyalty indexes. (6.5 minutes) + Quiz

Power Guide: series of short video lessons (2-6 minutes) with pro tips for leapfrogging norms to excel and multiply value. Multiple-choice quiz and quick exercises help you apply it right away.

You get lifetime access for ongoing reference as your career evolves.

Peer conversations, 5-minute guides, and member events in CX Value Multipliers Forum drive ongoing momentum in your career. Friends Membership is included with your Power Guide.

Click “Start” below, or click here to buy: $20