Customer Experience Basics

for CS, CX, EX & Marketing

As stewards of customer insights,
discover how to influence company-wide
alignment  to evolving customer expectations

customer experience basics

Experience leadership is a team sport

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Advance your goals

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Experience Leadership means company-wide alignment to customer, employee and partner expectations.

It’s a phrase coined by ClearAction to elevate your results by making CX+EX+PX a team sport.

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The Value Exchange is your game-changing learning community

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  • Make CS, CX, EX and PX a team sport in your company
  • Elevate CS, CX, EX, PX & Marketing for scalability and higher ROI
  • On-the-go resources for every job level and learning style
  • Includes ClearAction’s classes and member contributions
  • Learn how to drive accountability → alignment → agility
    • Trust-building = accountability (ease of work):
      Respecting Interdependencies + Consistency to Intentions
    • Silo-smoothing = alignment (ease of work + business):
      Lifetime Value Mindset + Aligned Motivations
    • Nimbleness = agility (ease of business):
      Enterprise-wide Use of Insights + Customer-centered Action
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“The Solve-Space™ helped me frame a tough situation to my staff, and to tap other employees to help, resolve pushback, and make it successful.” — Customer Engagement Manager
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“In daily work it’s easy to stay in the same mindset. Solve-Spaces™ help me think about how I can think and communicate differently.” — Customer Experience Manager
customer experience leadership

Customer-centered cross-functional teamwork is the secret
to organic, sustainable profitability and revenue growth.