Customer Experience Basics
for CS, CX, EX & Marketing
As stewards of customer insights,
discover how to influence company-wide
alignment to evolving customer expectations
Experience leadership is a team sport
Customer experience basics: must-read guides
Recent customer experience basics articles
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Experience Leadership means company-wide alignment to customer, employee and partner expectations.
It’s a phrase coined by ClearAction to elevate your results by making CX+EX+PX a team sport.
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The Value Exchange is your game-changing learning community
Get real-time solutions 24×7 for your whole team
- Make CS, CX, EX and PX a team sport in your company
- Elevate CS, CX, EX, PX & Marketing for scalability and higher ROI
- On-the-go resources for every job level and learning style
- Includes ClearAction’s classes and member contributions
- Learn how to drive accountability → alignment → agility
- Trust-building = accountability (ease of work):
Respecting Interdependencies + Consistency to Intentions - Silo-smoothing = alignment (ease of work + business):
Lifetime Value Mindset + Aligned Motivations - Nimbleness = agility (ease of business):
Enterprise-wide Use of Insights + Customer-centered Action
- Trust-building = accountability (ease of work):
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Customer-centered cross-functional teamwork is the secret
to organic, sustainable profitability and revenue growth.
