CX mastermind templates fast-track your success
Pivot or jump-start customer experience maturity with CX mastermind templates
- First, you hear a thought-provoking method and example.
- Then you customize it in a template.
- Compare approaches as everyone shares their plan.
- You get personal advice from Lynn Hunsaker.
90-minute CX mastermind topics:
Thursdays 11-12:30 NYC = 17:00 Paris = 19:00 Riyadh = 20:00 Dubai (=16:00 UTC/GMT)
Thursdays 06:30 Mumbai = 09:00 Manila = Noon Sydney (= 01:00 UTC/GMT) (= Wed. 8-9:30 pm NYC)
Use this timetable to see the start time for your location.
Minimum 3 and maximum 9 participants. DM Lynn Hunsaker for questions and requests.
Reserve your spot!
Can’t make it this time?
(1) Add your name for your new timing/topics or (2) Schedule a private session in More Info under the Next Topics tab.
Thank you for having a wonderful advanced session in such a short duration. I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience.
This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this.
I absolutely loved your concise, inspiring stories with practical flavor.
Lynn Hunsaker is your facilitator
Lynn led companywide CX issue prevention for many years, saving customers millions of hours and dollars, thus improving customers’ prosperity as the key to maintaining 2X revenue leadership vs. competitors. Within 18 months of starting formal CXM, Lynn Hunsaker led her team to the top CX maturity tier. Lynn will show you how to rise above norms.
– In Strategic Planning at Sonoco: VoC Manager.
– At Applied Materials: Head of Corporate Quality & Customer Experience, starting from VoC Manager, Customer Satisfaction Improvement Manager, Marketing Director.
– #1 author often at CustomerThink.com. 1 of 5 CustomerThink Hall of Fame Authors.
– 3 e-handbooks (Kindle) include Innovating Superior Customer Experience.
– Taught 25 semester courses at UC Berkeley and UC Santa Cruz Extensions, San Jose State University and Mission College.
– Certified Myers-Briggs Type Indicator Facilitator, Certified Quality Manager, Certified Professional Marketer, Certified CX Professional.
– 1st in the world to benchmark B2B CX practices globally (5 year study).
– 1st in the world to benchmark marketing operations practices.
More information
Request topics or timing or reserve your spot now!
Lynn Hunsaker has written extensively on these topics, based on personal experience.
She is a master template maker and facilitator of getting things to stick organizationally.
These are topics for CX mastermind template sessions. Each topic contains several templates.
You may request topics, too.
Private CX Mastermind Symposium or Mentoring
Another perspective can help you excel. Lynn has been in your shoes, leading CX+EX+PX in complex firms.
Before I began working with Lynn I was spinning my wheels. I didn’t know what type of CX work I should prioritise above others. I didn’t have a clear plan of action. The top thing I’ve gained from working with Lynn is confidence to work as a CX leader.
I value that we can discuss any aspect of CX and Lynn provides valuable insights and suggestions that really make a difference to how I go about achieving my work and enhances the end result.
Private Symposiums or Mentoring can be tailored to you on any topic shown below for customer experience, employee experience, partner experience, and marketing operations:
- Silos, strategic pillars, maturity, strategic impact
- Metrics, dashboards, value
- Bonuses and recognition
- Deployment challenges
- Strategy, culture, and adoption
- Solution provider selection and management
- VoX methodology and actionability
- Intelligence and insights
- Customer-centered marketing and processes
- Improvement and innovation
- Intentional customer experience as north star
How mentoring differs from consulting:
- You present what you’re working on.
- We give you on-the-spot feedback.
- Calls are up to 90 minutes, max 2 people from your team.
- All visual aids shown real-time in the call.
Get started today!
Schedule your CX mastermind Mentoring session(s) on Lynn Hunsaker’s calendar in the “Let’s Talk” link at the top of this web page or send an email to Success at ClearAction.com.
Why CX Mastermind Symposiums?
Urgent shifts needed for 2020s
- Employee experience quagmire: quiet quitting, etc. Why didn’t EX prevent this?
- Experience management turnover and teams disbanded repeatedly.
- Slump in CX Index, ACSI, State of CX reports. Why is CX allowing this?
- Elusive CX value to the C-Suite. Shift from programs to embedded holistic CXM/EXM.
We’re grateful to groups from these brands as ClearAction customers:
Walking the talk is the overall success factor for employee, partner, and customer experience
Our CX mastermind sessions are your most efficient and effective path to growth.
You get super-rare high-growth advice for action-ready plans!
Skills you can master:
This brings the group in with thought-provoking discussions where participants share real-world examples from our different histories and experiences. I appreciate the practical tools and resources explaining how to use these in greater depth.
George Bell-Uribe, Head of Customer Experience, North America, SageEnroll today!
Google Pay, Klarna Pay Over Time, Bank Transfer, Credit Cards
Send requests to Success at ClearAction.com or message via LinkedIn or book a discovery call by clicking “Let’s Talk” at the top of this web page.
Clear Action: engage everyone in walking the talk
This is e-consulting . . . far more value than “training”. It’s high-powered super-rare advice.
In place of an expensive consult, we avoid invoice rigmarole and give you super-affordable immediate access to e-consulting.
It saves your time, continuity, and resources. It boosts your influence, reputation, efficiency, capabilities, and growth!
