CX Team Sport AwardsLynn Hunsaker

CX Team Sport Awards

Entry deadline: 11th November

Winners announced 15th November

Thank your team with a CX Team Sport Award

These 6 competencies are CX team sport prerequisites:

When you have achieved excellence in these 3 A’s, you will have almost-automatic excellence in customer, partner, and employee experience!

Agility

first to score!

Customer-Centered Action

data and metrics inspiring prevention of issue recurrence

Enterprise Use of Insights

growth and innovation guided by customer insights

Alignment

internal & external

Aligned Motivations

getting everyone on the same page

Lifetime Value Mindset

getting and keeping customers with relationship strength focus

Accountability

teamwork

Consistency to Intentions

driving commitment

Respecting Interdependencies

creativity within boundaries

6 team sport success factors drive ease of work and ease of business.

Ease means preventing negative surprises.

Which ones are your strengths?

Winners will be announced on Tuesday, 15th November!

RSVP: EMEA/Americas Tuesday Noon New York = 17:00 Paris = 10:00 Dubai

RSVP: Oceania/Asia Tuesday 12:30-13:00 Sydney = 09:30-10:00 Manilla = 07:00-07:30 Mumbai = 6:30-7 pm Mon Los Angeles

This year’s CX Day theme is CX Drives Success,
which is powered by last year’s theme: CX is a Team Sport.

Your company has been thinking about CX as a team sport over the past year.
So, now is the time to be recognized for your CX team sport progress.

We’re making CX a team sport! A team sport means every player has a vital role.

Gone are the days when customer experience excellence can be claimed by customer-facing groups alone.

Every employee and partner plays a vital role: create value and prevent issues for customers!

An excellent experience is a 1-to-1 ratio between what’s promised versus delivered.
(Example: CX Lessons from Baseball.)

See great ideas for the best candidates for this award: 6 CX Spirit Animals for Today’s CX Imperative of Trust

Ease of Work Categories

Customer value growth through efficiency

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Dedication to shared agendas, shared vision, shared values

How are you driving this to prevent negative surprises for customers?

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Awareness and inclusion of groups who rely on one another

How are you driving this to prevent negative surprises for customers?

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Say what you mean and do what you say, give heads-up on changes

How are you driving this to prevent negative surprises for customers?

Ease of Business Categories

Customer value growth through effectiveness

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Relationship strength focus to maximize cumulative profitability

How are you driving this to prevent negative surprises for customers?

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CX data and metrics inspire resolution of CX issue root causes

How are you driving this to prevent negative surprises for customers?

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Growth activities and re-engineering based on CX insights

How are you driving this to prevent negative surprises for customers?

Learn about the Experience Value Exchange

MAKE CX A TEAM SPORT

CX Team Sport Experience Leadership

CX Skills Assessment

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