Cours de Français CCXP
Professionnel Certifié de l’Expérience Client

Cours de Français CCXP
Apprenez la gestion de l’expérience client dans ce cours en ligne à votre rythme.
Un cours COMPLET pour réussir votre examen Professionnel Certifié de l’Expérience Client (CCXP)!
Professionnel Certifié de l’Expérience Client est connu comme Certified Customer Experience Professional (CCXP). CCXP reconnaît votre connaissance de la discipline de l’expérience client. L’examen de certification CCXP en 100 questions est basé sur une analyse des tâches effectuée par Customer Experience Professionals Association (CXPA).
Ce cours s’adresse à tous ceux qui souhaitent apprendre les meilleures techniques pour l’excellence de l’expérience client. Plusieurs dizaines de CCXP ont utilisé UNIQUEMENT ce cours pour réussir immédiatement l’examen CCXP.
Gagnez du temps et de l’argent avec cette masterclass CCXP! Vous n’avez pas besoin d’autres livres, vidéos ou quiz pour réussir l’examen CCXP. Vous obtenez beaucoup plus de ce cours que de TOUTE autre ressource CCXP. Ce cours est 100% à jour avec le nouveau corpus de connaissances sur l’expérience client de CXPA.
1. Métriques et Analyses (seul ce sujet disponible auhourd’hui)
2. Design et Amélioration (bientôt disponible)
3. Culture & Responsabilité (bientôt disponible)
4. VoC et Intelligence (bientôt disponible)
5. Stratégie Opérationnelle (bientôt disponible)
Instruction par un fournisseur de formation reconnu par CXPA, Lynn Hunsaker
USD $59 par sujet, USD $195 pour le cours complet
Essayez 1 sujet maintenant pour usd59 et obtenez -usd59 de réduction pour le cours complet!
CCXP est la référence standard à l’échelle de l’industrie pour l’expérience client.
Reconnu par les passionnés de CCXP et CX de ces entreprises et des centaines d’autres:
Une riche ressource claire et précise au sujet de gestion de l’expérience client par des analyses et des métriques, le contenu que je n’ai pas trouvé ailleurs. Très utile et pratique pour mener mon travail par excellence et aider les organisations à passer à un niveau supérieur. La disponibilité et l’écoute de Lynn sont aussi remarquables, malgré son agenda remplis, ce qui ajoute une valeur humaine inestimable à cette formation.
Ce cours est excellent! Cela m’a vraiment aidé à découvrir ce que je ne savais pas et m’a également aidé à solidifier mon approche de la transformation CX. J’ai adoré pouvoir écouter dans ma voiture, sur une tablette ou à mon bureau. Je recommande vivement ce cours. Ça vaut chaque centime et j’ai aussi réussi l’examen CCXP la première fois!
Merci, Lynn Hunsaker. Excellent cours, et m’a aidé à réussir la 1ère tentative.
J’ai trouvé les supports de cours excellents. Ils ont été ma principale source de préparation à l’examen. Si vous avez une formation en CX, les enregistrements et autres documents de lecture sur ce site sont tout ce dont vous avez besoin. Lynn a également été d’une aide fantastique pour des requêtes spécifiques que j’avais à différentes étapes. Elle est réactive, serviable et très solidaire. Je recommanderais fortement ClearAction.
Merci pour toute votre aide avec le CCXP et d’autres informations utiles sur l’expérience client. Très appréciée!
Voici ce que vous obtenez! 2 cahiers de classe (de base et avancés) pour chaque compétence, plus des liens vers des ressources, plus des enregistrements succincts pour chaque cahier, plus des exercices de scénario comme éléments essentiels de l’apprentissage des adultes, plus des quiz à choix multiples avec des indices et des explications.
Pas d’expiration, l’accès à vie. Étudiez à votre propre rythme.
Liste partielle des CCXP ayant bénéficié du cours d’excellence de l’expérience client:
Kari Baker
Krista Breckman
Kevin Carruthers
Andrew Esemezie
Sophia Frey
Dennis Lemon
Jennifer MacDonald
Nancy Ortenberg
Sandra Pacitti
Michael Poulin
Aviva Shiff
Shawn Silzer
Simone Wilson
Julianna Zaremba
Mohammed Albadr
Darryl Alexander
Muneera AlSunaid
Paola Annis
Daniel Bogaards
Vicky Brookes
Horacio Calvo
Gabriela Ciupitu
Toby Miles Courtney-Thomas
Elly Domene
Abdallah Elbadawy
Rania ElMehwi
Graham Fagan
Sabrina Haddach
Raphael Hergge
Izzat Husrieh
Jolian Ibrahim
Gustavo Imhof
Mahmoud Jallad
Oghenekevwe John-Olori
Valentin Kaelin
Clare Kavanagh
Emma Ledwidge
Katerina Mavrou
Laura Metcalfe
Youssef Negm
Jean Ochse
Stephanie Ogulin-Weinlich
Rebecca Okoroji
Attia Salim
Ahmad Sidawi
Agnes Sroka
Erika Toth
Marios Vlachos
Remi Weber
Ryan Abualsamh
TJ Adler
AJ Ajinwo
Vicki Amon-Higa
Courtney Arthurholt
Sherrie Austin
Amy Bell
Gary Batroff
Myoung Blaauboer
Paul Broughton
Susan Brown
Eddie Christian
Lonna Coleman
Braeden Daly
Venkata Dasari
Stephanie Davis
Shannon Denniston
Erin DeSilva
Aaron Fox
Maura Goicochea
Amy Goodwin
Mandy Goodwin
Michael Gray
Erin Hansman
Sam Harami
Kay Lynn Hendrix
Giri Iyer
Mitchell Josh
Kim Kemmer
Sheila Knight-Fields
Brian Latham
Marla Lucas
Aubrey Macklin
Megan Marburger
Rachael McBrearty
Joseph Mitileri
Jessica Noble
Rachael Perez
Robert Perez
Ryan Peterson
Joe Powell
Terry Reynolds
Eric Rhoades
Bob Roark
Sarah Sang
Vidhya Siriam
Melissa Skogan
Ima Somers
Paul Stone
Matt Stuckey
Leigh Taylor
Steve Tennant
Alyce Traverso
Eric Ullman
Katie Wallace
Cassie Wilcox
John Wong
Ellie Wu
Maggie Young
Errol Youngborg
Heather Younger
Ralf Achtelstetter
Jennifer Alcarez
Sanjay Asthana
Wai Au
Risa Baltes
Michael Bartlett
Tracy Bernstein
Millicent Blalock
Patrice Blum
Jodi Bradley
Alan Brooks
Beckie Brooks
Somesh Chablani
Abhitabh Chandra
Alison Circle
Darby Coe
Mary Rose Coleman
Ram Dasari
Gene De Libero
Kim Dixon
Michelle Ebbs
Fernando Egea
Katelyn Fisher
Lisa Flynn
Tanya Fowler
Carolyn Galvin
Amy Goodwin
Ann Gougebas
Michael Hadden
Anne Hampton
Lisa Haskins
Jeffrey Heath
Frank Hone
Cecilia James
Wanda Jett
Suzanne Kinney
James Kitterman
Tracy Kuchar
Jason Kuperschmid
Scott Kyles
Dennis Lemon
Craig Lieneck
Jack Mackey
Matt Macon
Sheila March
Sandra Mathis
Ryan McKeever
Ron Mozalewski
Jacquie Mueller
Kyle Murphy
Lisa Musante
Logan Nasr
Shawn Noble
Roberta O’Keith
Daniel Olsen
Nikki Pampalone
Liliana Petrova
Kristen Rice
Eileen Rimeikis
Angeleen Rohda
Jonathan Ruchman
Natalie Schneider
Margie Sfeir
Maulin Shah
David Shaw
Diane Simmons
Mark Smith
Bill Stavros
Tim Steinmetz
Mario Toussaint
Bob Trent
Nancy Vega
Laura Vigliotta
Erin Wallace
Carrie Weston
Cassie Wilcox
Jennifer Wright
Kristina Zeitvogel
Parag Alurkar
Mohammad Firdhaus Baharom
Sonia Bhatia-Salmin
Lionel Bird
Lindsay Carapella
Laurence Fox
Zora Hoare
Jenny Hunter
Raju Kotagal
Carsten Ley
Rod Netterfield
Ravindra Patwardhan
Anita Siassios
Aurawan Sachaphornskul
Ian Stokol
Samantha Conyers
Felipe Jurjevic
Sebastien Munar
Marcelo Riva
Francisco Zapata
Apprenez la gestion de l’expérience client dans ce cours en ligne à votre rythme.
Cours de Français CCXP Professionnel Certifié de l’Expérience Client Cours de Français CCXP Apprenez la gestion de l'expérience client dans ce cours en ligne à votre rythme. Un cours COMPLET pour réussir votre examen Professionnel Certifié de l'Expérience Client (CCXP)! Professionnel Certifié de l'Expérience Client est connu [...]
The post CCXP Français appeared first on Experience Leadership.
]]>Cours de Français CCXP
Professionnel Certifié de l’Expérience Client

Cours de Français CCXP
Apprenez la gestion de l’expérience client dans ce cours en ligne à votre rythme.
Un cours COMPLET pour réussir votre examen Professionnel Certifié de l’Expérience Client (CCXP)!
Professionnel Certifié de l’Expérience Client est connu comme Certified Customer Experience Professional (CCXP). CCXP reconnaît votre connaissance de la discipline de l’expérience client. L’examen de certification CCXP en 100 questions est basé sur une analyse des tâches effectuée par Customer Experience Professionals Association (CXPA).
Ce cours s’adresse à tous ceux qui souhaitent apprendre les meilleures techniques pour l’excellence de l’expérience client. Plusieurs dizaines de CCXP ont utilisé UNIQUEMENT ce cours pour réussir immédiatement l’examen CCXP.
Gagnez du temps et de l’argent avec cette masterclass CCXP! Vous n’avez pas besoin d’autres livres, vidéos ou quiz pour réussir l’examen CCXP. Vous obtenez beaucoup plus de ce cours que de TOUTE autre ressource CCXP. Ce cours est 100% à jour avec le nouveau corpus de connaissances sur l’expérience client de CXPA.
1. Métriques et Analyses (seul ce sujet disponible auhourd’hui)
2. Design et Amélioration (bientôt disponible)
3. Culture & Responsabilité (bientôt disponible)
4. VoC et Intelligence (bientôt disponible)
5. Stratégie Opérationnelle (bientôt disponible)
Instruction par un fournisseur de formation reconnu par CXPA, Lynn Hunsaker
USD $59 par sujet, USD $195 pour le cours complet
Essayez 1 sujet maintenant pour usd59 et obtenez -usd59 de réduction pour le cours complet!
CCXP est la référence standard à l’échelle de l’industrie pour l’expérience client.
Reconnu par les passionnés de CCXP et CX de ces entreprises et des centaines d’autres:
Une riche ressource claire et précise au sujet de gestion de l’expérience client par des analyses et des métriques, le contenu que je n’ai pas trouvé ailleurs. Très utile et pratique pour mener mon travail par excellence et aider les organisations à passer à un niveau supérieur. La disponibilité et l’écoute de Lynn sont aussi remarquables, malgré son agenda remplis, ce qui ajoute une valeur humaine inestimable à cette formation.
Ce cours est excellent! Cela m’a vraiment aidé à découvrir ce que je ne savais pas et m’a également aidé à solidifier mon approche de la transformation CX. J’ai adoré pouvoir écouter dans ma voiture, sur une tablette ou à mon bureau. Je recommande vivement ce cours. Ça vaut chaque centime et j’ai aussi réussi l’examen CCXP la première fois!
Merci, Lynn Hunsaker. Excellent cours, et m’a aidé à réussir la 1ère tentative.
J’ai trouvé les supports de cours excellents. Ils ont été ma principale source de préparation à l’examen. Si vous avez une formation en CX, les enregistrements et autres documents de lecture sur ce site sont tout ce dont vous avez besoin. Lynn a également été d’une aide fantastique pour des requêtes spécifiques que j’avais à différentes étapes. Elle est réactive, serviable et très solidaire. Je recommanderais fortement ClearAction.
Merci pour toute votre aide avec le CCXP et d’autres informations utiles sur l’expérience client. Très appréciée!
Voici ce que vous obtenez! 2 cahiers de classe (de base et avancés) pour chaque compétence, plus des liens vers des ressources, plus des enregistrements succincts pour chaque cahier, plus des exercices de scénario comme éléments essentiels de l’apprentissage des adultes, plus des quiz à choix multiples avec des indices et des explications.
Pas d’expiration, l’accès à vie. Étudiez à votre propre rythme.
Liste partielle des CCXP ayant bénéficié du cours d’excellence de l’expérience client:
Kari Baker
Krista Breckman
Kevin Carruthers
Andrew Esemezie
Sophia Frey
Dennis Lemon
Jennifer MacDonald
Nancy Ortenberg
Sandra Pacitti
Michael Poulin
Aviva Shiff
Shawn Silzer
Simone Wilson
Julianna Zaremba
Mohammed Albadr
Darryl Alexander
Muneera AlSunaid
Paola Annis
Daniel Bogaards
Vicky Brookes
Horacio Calvo
Gabriela Ciupitu
Toby Miles Courtney-Thomas
Elly Domene
Abdallah Elbadawy
Rania ElMehwi
Graham Fagan
Sabrina Haddach
Raphael Hergge
Izzat Husrieh
Jolian Ibrahim
Gustavo Imhof
Mahmoud Jallad
Oghenekevwe John-Olori
Valentin Kaelin
Clare Kavanagh
Emma Ledwidge
Katerina Mavrou
Laura Metcalfe
Youssef Negm
Jean Ochse
Stephanie Ogulin-Weinlich
Rebecca Okoroji
Attia Salim
Ahmad Sidawi
Agnes Sroka
Erika Toth
Marios Vlachos
Remi Weber
Ryan Abualsamh
TJ Adler
AJ Ajinwo
Vicki Amon-Higa
Courtney Arthurholt
Sherrie Austin
Amy Bell
Gary Batroff
Myoung Blaauboer
Paul Broughton
Susan Brown
Eddie Christian
Lonna Coleman
Braeden Daly
Venkata Dasari
Stephanie Davis
Shannon Denniston
Erin DeSilva
Aaron Fox
Maura Goicochea
Amy Goodwin
Mandy Goodwin
Michael Gray
Erin Hansman
Sam Harami
Kay Lynn Hendrix
Giri Iyer
Mitchell Josh
Kim Kemmer
Sheila Knight-Fields
Brian Latham
Marla Lucas
Aubrey Macklin
Megan Marburger
Rachael McBrearty
Joseph Mitileri
Jessica Noble
Rachael Perez
Robert Perez
Ryan Peterson
Joe Powell
Terry Reynolds
Eric Rhoades
Bob Roark
Sarah Sang
Vidhya Siriam
Melissa Skogan
Ima Somers
Paul Stone
Matt Stuckey
Leigh Taylor
Steve Tennant
Alyce Traverso
Eric Ullman
Katie Wallace
Cassie Wilcox
John Wong
Ellie Wu
Maggie Young
Errol Youngborg
Heather Younger
Ralf Achtelstetter
Jennifer Alcarez
Sanjay Asthana
Wai Au
Risa Baltes
Michael Bartlett
Tracy Bernstein
Millicent Blalock
Patrice Blum
Jodi Bradley
Alan Brooks
Beckie Brooks
Somesh Chablani
Abhitabh Chandra
Alison Circle
Darby Coe
Mary Rose Coleman
Ram Dasari
Gene De Libero
Kim Dixon
Michelle Ebbs
Fernando Egea
Katelyn Fisher
Lisa Flynn
Tanya Fowler
Carolyn Galvin
Amy Goodwin
Ann Gougebas
Michael Hadden
Anne Hampton
Lisa Haskins
Jeffrey Heath
Frank Hone
Cecilia James
Wanda Jett
Suzanne Kinney
James Kitterman
Tracy Kuchar
Jason Kuperschmid
Scott Kyles
Dennis Lemon
Craig Lieneck
Jack Mackey
Matt Macon
Sheila March
Sandra Mathis
Ryan McKeever
Ron Mozalewski
Jacquie Mueller
Kyle Murphy
Lisa Musante
Logan Nasr
Shawn Noble
Roberta O’Keith
Daniel Olsen
Nikki Pampalone
Liliana Petrova
Kristen Rice
Eileen Rimeikis
Angeleen Rohda
Jonathan Ruchman
Natalie Schneider
Margie Sfeir
Maulin Shah
David Shaw
Diane Simmons
Mark Smith
Bill Stavros
Tim Steinmetz
Mario Toussaint
Bob Trent
Nancy Vega
Laura Vigliotta
Erin Wallace
Carrie Weston
Cassie Wilcox
Jennifer Wright
Kristina Zeitvogel
Parag Alurkar
Mohammad Firdhaus Baharom
Sonia Bhatia-Salmin
Lionel Bird
Lindsay Carapella
Laurence Fox
Zora Hoare
Jenny Hunter
Raju Kotagal
Carsten Ley
Rod Netterfield
Ravindra Patwardhan
Anita Siassios
Aurawan Sachaphornskul
Ian Stokol
Samantha Conyers
Felipe Jurjevic
Sebastien Munar
Marcelo Riva
Francisco Zapata
Apprenez la gestion de l’expérience client dans ce cours en ligne à votre rythme.
The post CCXP Français appeared first on Experience Leadership.
]]>Motivate growth CX, EX & PX Journey Map Facilitation Skills For customer journeys, employee journeys, and partner journeys, you need to engage ongoing cross-organizational collaboration. Journey map success relies on making significant changes that customers will continually reward. Most approaches fall short in the way personas are selected, [...]
The post Journey Map Train-the-Trainer Course appeared first on Experience Leadership.
]]>Motivate growth
CX, EX & PX

Journey Map Facilitation Skills
For customer journeys, employee journeys, and partner journeys, you need to engage ongoing cross-organizational collaboration.
Journey map success relies on making significant changes that customers will continually reward. Most approaches fall short in the way personas are selected, the way maps are drafted, the way workshop participants use their energy, and the way post-workshop efforts are managed.
Your team and champions can learn how to draft an expectations persona and journey map, and how to facilitate actioning workshops.
- Discover success factors for growth-sustaining journey maps
- Contrast typical personas and journey maps vs. strategic-impact personas and maps
- Identify jobs-to-be-done(JTBD) or intended outcomes of customers, employees, and partners
- Draft an expectations persona that’s actionable across your entire ecosystem
- Sketch a journey map that motivates continual engagement
- Learn how to conduct journey map research effectively and efficiently
- Plan participants’ successes for before, during, and after your journey map workshop
- Determine high-impact workshop exercises and facilitation approaches
- Jump-start your upcoming journey map workshop
What people are saying about ClearAction training:
ClearAction worked with Thomson Reuters on several occasions. Because they managed CX in the B2B space for years, they could provide us with examples and stories to which we could easily relate. They offered practical tools we could implement right away. It was incredibly beneficial for us to work with ClearAction. They elevated our collective CX knowledge and helped us achieve a higher level of CX maturity.
Lynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results through customer experience programs.
I’ve had the opportunity to work with ClearAction Continuum on several projects. They are very dependable, detail oriented and have an extremely high sense of integrity. There’s no question they will do what’s needed to ensure the work is done correctly and the client’s best needs are taken into account.
The customer experience management field and role is exciting, dynamic and complex, requiring many skills and competencies. ClearAction puts expert knowledge to great use to make sure no important detail gets left behind. They share their years of experience in clear, concise, compelling and useful ways.
Let us know: business goal, number of participants, job levels, course topic familiarity, location(s), and timing.
Call +1 408 687 9700 or send an email today.
Frequently Asked Questions
- Live class in-person or remotely, in one day or two half-days
- Pre-class assignment to hit the ground running
- Train-the-trainer workbook
- PowerPoint templates for your workshop
- Co-creation of your first expectations persona and strategic-impact journey map
- Self-assessments for workshop facilitation readiness
- Expert advice for planning, facilitation, and change management
Get a peek into this course’s new wisdom:
The Strategic Impact Personas & Journey Maps course was created by Lynn Hunsaker (CCXP, RTP). She led customer experience transformation for many years at Fortune-250 companies as Head of Global Quality, Strategic Information Manager, Voice of Customer Manager, Customer Satisfaction Improvement Manager, and Marketing Director.
Lynn is a California certified teacher and has created and taught 24 college courses on marketing, advertising and business at San Jose State University, Mission College, University of California Berkeley Extension and UC Santa Cruz Silicon Valley Extension. Lynn is past president of American Marketing Association’s Silicon Valley chapter and Association for Psychological Type’s Bay Area chapter. She is a Professional Certified Marketer, Certified Quality Manager, and Certified Practitioner of MBTI, CPI 260, Temperaments, and Interaction Styles.
Lynn conducted the world’s first global B2B customer experience practices study from 2010-2014. ClearAction was a founding corporate member of CXPA and Lynn has served on the CXPA board of directors and CX Experts panel, and as co-chair of many CXPA committees.
Lynn is author of 3 experience leadership handbooks on Amazon Kindle. At CustomerThink.com, she is 1 of 5 Hall of Fame recipients and was #1 Author of the Year in 2015 and 2017, sharing new wisdom that she learned during 25+ years working in the customer experience profession. Lynn is co-founder of the ClearAction Value Exchange with revolutionary methods for experience leadership real-time skill development and application.
Examples of her experience leadership track record:
Customer experience coaching is the quickest way to get expert advice.
Another perspective can help you excel. We’ve been in your shoes, leading CXM in complex firms. Grow your capabilities faster through customer experience coaching.
Coaching sessions on any topic shown below for your journey map:
- Metrics, dashboards, value
- Bonuses and recognition
- Deployment challenges
- Strategy, culture, and adoption
- Solution provider selection and management
- Voice of the customer methodology and actionability
- Intelligence and insights
- Marketing and processes
- Improvement and innovation
- North star
How coaching differs from consulting:
- You present what you’re working on.
- We give you on-the-spot feedback.
- Calls are up to 90 minutes, max 2 people from your team.
- All visual aids shown real-time in the call.
Multiple groups may receive coaching at a discount.
Request customer experience coaching today!
You can schedule your coaching session(s) on Lynn Hunsaker’s calendar or call +1 408 687 9700 or send an email today.
ClearAction’s Experience Value Exchange is your daily source of wisdom. You can pop into the Exchange throughout your day or week to get answers to challenges and guidance in your decisions. 5-minute, 20-minute, and 40-minute resources make ongoing skill-building easy.
For departments that own customer intelligence — marketing, customer experience, customer success, customer care — future success of your firm and your roles is assured by using customer intelligence for enterprise-wide nimbleness. Your role is vital to customer value growth.
How can you drive customer-centered organizational agility, alignment and accountability?
(1) Visit your Exchange portal throughout your workday for smoother internal and external interactions: how to align motivations, foster mutual respect, and drive commitments.
(2) The Exchange will help you drive customer value growth: how to influence company-wide use of customer insights, customer lifetime value mindsets, and customer-centered actions.
Earn badges in the Value Exchange as you specify how you’ll use each learning resource. These badges can be added to your email signature and social media profiles. They give you access to perks, too.
- Rapidly access your personally curated My Vault resources.
- Solve-SpacesTM are interactive templates to create personalized solutions.
- Webcast ConversationsTM allow you to shape experts’ presentations to your needs.
- Post your questions and advice in the peer-to-peer Q&A forum.
- Share wisdom and resources in the Insights Vault (videos, podcasts, templates, articles, study highlights, handbook chapters, presentations, infographics, how-to, case studies, tutorials, courses).
- Join a community call, hackathon, virtual conference or roundtable.
The Experience Value Exchange is flexible for everyone’s circumstances and learning preferences, from new college grads to senior executives. Your team is as strong as its weakest link: enroll your whole team for ongoing skill-building. Group membership elevates your whole organization’s performance. Annual membership allows you to absorb, apply and reinforce new skills.
Request a demo! Call +1 408 687 9700 or send an email today.
Get your journey map train-the-trainer course today
The post Journey Map Train-the-Trainer Course appeared first on Experience Leadership.
]]>Live course for CEO’s direct reports and board members, with online resources to uplevel your C-Suite customer experience leadership
The post C-Suite Customer Experience Course appeared first on Experience Leadership.
]]>Growth Guide for Boards & C-Suite
Customer-centric growth strategy

C-Suite customer experience course for organic growth
Live course for CEO’s direct reports and board members, with online resources.
To guide the C-Suite’s leadership of world-class customer experience (CX) growth strategy, this course highlights the myths of commonly practiced best-practices and lays out the how-to behind CX ultimate-practices™. It extends equally well to employee experience and partner experience as growth levers.
- Build common language, shared vision, and collective capability
- Tailor examples and examples to your industry and company
- Gauge your knowledge via topic exploration, topic mastery, and quiz games
This body of knowledge raises executives’ understanding CX performance as pivotal to organic revenue and profitability growth that exceeds industry norms. Emphasis is on the crucial role of non-customer-facing groups for profitable CX excellence. See the example of topics covered in this article: Customer Experience Growth Mindset for Executives.
It’s exciting to see such engagement among our key leaders to drive customer first philosophy and customer experience performance. I’m ecstatic that all our executives are clearly aligned for applying this in our various countries through this food for thought. At the end of this session, there is genuine excitement among our core people for driving service excellence standards.
This course is delivered live (remotely or in-person) in a single 90-minute or 2-hour session, or in one 3-hour course, or three 90-minute segments, or any combination of topics and length you prefer.
Agenda example:
- Customer Experience Leadership
- Business Sense & Prioritization
- Customer Management Roles
- Customer Experience ROI Model
- Customer Experience ROI
- Core-Growth Customers
- Leading-Indicator Dashboard
- Rewarding Seamless Customer Experience
- Customer Experience Growth
- Trust-Building
- Raising Returns on CX Resolution
- Igniting CX-Inspired Innovation
Up to 30 executives in each training session
Small group topic mastery exercise and debriefing in each session
Workbook for note-taking with topic exploration and application questions for every presentation slide
Topic exploration questions connect to situations the participants have experienced earlier in life
Topic application questions encourage participants to put learning into immediate use
Topic mastery questions are true-life scenarios for participants to use learnings to solve a challenge
Individual access to readings, self-paced online recorded course, and application exercises
Recordings are 30-45 minute concise versions of the live class sessions
Outline with thumbnail images of presentation slides makes it easy to revisit specific topics
Subtitles are useful for English as a second language
Limited time license to the online course materials
Optional train-the-trainer session with business unit CX leaders, for in-house training of further managerial levels
Let us know: your business goal, number of participants, job levels, Experience Leadership course topic familiarity, location(s), and timing. Call +1 408 687 9700 or send an email today.
C-Suite Course Instructor
The C-Suite course was created by Lynn Hunsaker (CCXP, RTP). She led customer experience transformation for many years at Fortune-250 companies as Voice of Customer Manager, Strategic Information Manager, Customer Satisfaction Improvement Manager, Marketing Director, and Head of Global Quality. Partial list of accomplishments:
- 16X reduction in customers’ time for service
- Exceeded customers’ expectations by 75%
- 10X increase in customer productivity
- 23X reduction in lead time from 5 days to 5 hours
- 6X improvement in trouble-shooting cycle time
- $1M savings monthly to the customer
- 80% reduction in customer engineers’ cycle time
- 75% reduction in customer-reported bugs/issues
Lynn is a seasoned CX professional. In the Experience Leadership course, she spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results through customer experience programs.
As a California certified teacher, Lynn created and taught 24 college courses on marketing, advertising and business at San Jose State University, Mission College, University of California Berkeley Extension and UC Santa Cruz Silicon Valley Extension. Lynn is past president of American Marketing Association’s Silicon Valley chapter and Association for Psychological Type’s Bay Area chapter. She is a Certified Quality Manager, and Certified Practitioner of MBTI, CPI 260, Temperaments, and Interaction Styles, and Professional Certified Marketer.
Lynn conducted the world’s first global B2B customer experience practices study from 2010-2014. ClearAction was a founding corporate member of CXPA and Lynn has served on the CXPA board of directors and CX Experts panel, and as co-chair of many CXPA committees. Lynn is author of 3 experience leadership handbooks on Amazon Kindle. At CustomerThink.com, she is 1 of 5 Hall of Fame recipients and was #1 Author of the Year in 2015 and 2017. Lynn is co-founder of the Experience Value Exchange with revolutionary methods for skill-building, aimed at making CX a company-wide team sport.
What participants are saying about our Advanced Experience Leadership course
“Thank you for having a wonderful session in such a short duration. I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience.
“I left the class energized, buzzing with multiple ways to up level our CX programs.
“This course is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the post-Covid, ‘New Now’.
“Lynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results through customer experience programs.
“This seminar brings the group in with thought-provoking discussions where participants share real-world examples from our different histories and experiences. I appreciate the practical tools and resources explaining how to use these in greater depth.
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]]>Try this self-paced, 12-minute sample learning resource to get a sense of the breadth, depth, and efficiency of the Experience Leadership Course. To access this sample class, just enter your email address in the checkout process and then go to "My Classes" in the upper right corner of ClearAction.com. We respect your privacy and we [...]
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]]>Try this self-paced, 12-minute sample learning resource to get a sense of the breadth, depth, and efficiency of the Experience Leadership Course.
To access this sample class, just enter your email address in the checkout process and then go to “My Classes” in the upper right corner of ClearAction.com. We respect your privacy and we do not share your contact information with others. Several links are live in your class web page; others are disabled in fairness to course buyers.
To get the full course, see the Experience Leadership Course store page.
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]]>CX class for enthusiasts and CCXP exam candidates. You learn experience leadership in record time to leapfrog norms . . .
The post CXPA Recognized Training Provider appeared first on Experience Leadership.
]]>Customer Experience MasterClass
CX Class for CCXP Exam Candidates & CX Enthusiasts

Master the CCXP exam competencies in this CX class
Many dozens of CCXPs have used ONLY this course to successfully pass the CCXP exam right away. CXPA reports that 60% of current exam candidates fail. Not with ClearAction’s topic mastery method! You get much more from this course than ANY other CCXP resource. This course is 100% up-to-date with CXPA’s new customer experience body of knowledge. Save precious time and costs with this CCXP masterclass. You do not need any other books, videos, or quizzes to succeed in the CCXP exam.
Designed by a company-wide CX leader, Lynn Hunsaker, who is a Certified Customer Experience Professional and CXPA Recognized Training Provider. Starting out as Voice of Customer Manager, she led customer experience transformation for many years at Fortune-250 companies as Strategic Information Manager, Customer Satisfaction Improvement Manager, Marketing Director, and Head of Global Quality.
Trusted by CCXPs & CX enthusiasts from these companies and hundreds more:
I am so thankful to have enrolled in the Clear Action training. I am certain the material prepared me well for the exam. I highly recommend it to others.
I liked the practice questions and structured program for passing the exam. The recorded webinars with closed captioning allowed me to go at my own pace and know where to focus my studying. The consolidated summaries were very helpful.
This course was one of the first CCXP resources out there. It was a huge help in passing with my first attempt.
I wish I’d bought your course earlier, as I’ve discovered you are teaching the real knowledge to us. Previously, I tried the CCXP exam unsuccessfully after buying all the popular practice exams.
The ClearAction course goes beyond test preparation. It’s a thorough and deep review of the CX body of knowledge. I not only felt prepared to take the test, I felt prepared to take on a major CX role in my organization and to approach the work feeling confident that I could make a measurable and meaningful impact.
I might not have passed the test without taking this course. The myth-busters really pushed me over the top to answer quite a few of the questions I would have not been confident in otherwise.
The way the course is organized helped me synthesize my thoughts around the CX competencies. Even if I could have passed the exam without taking this course, it was time well spent.
This course was muy excellente! It really helped me uncover what I did not know and also helped me solidify my approach to CX transformation. I loved that I could listen in my car, on a tablet or at my desk. I would highly recommend this course. Worth every penny and I also passed the CCXP exam the first time!
Customer Experience is a broad topic and it would have been difficult to focus myself on the right things without this course to guide me. Lynn herself was friendly and available, making contact via email to see if she could assist in any way. I definitely believe it was worth the cost!
Personally, I think the price paid is less than what it is actually worth. The course should be in the USD $700’s, if not more.
Thank you, Lynn Hunsaker. Great course, and helped me pass on the 1st attempt.
I wanted to congratulate you on your course. I felt it completely covered the material perfectly and a fellow CXPA member recommended it to me. Considering the course was concise, that is very impressive, indeed! I was able to do a complete refresher the morning of the exam.
I found the course materials excellent. They were my main source of preparation for the exam. If you have a background in CX, then the recordings and other reading materials on this site are all that you need. Lynn was also a fantastic help on specific queries that I had at different stages. She is responsive, helpful and very supportive. I would highly recommend ClearAction.
The course was extremely helpful. I felt that your instruction was spot on.
Thank you so much, Lynn Hunsaker. I couldn’t have done it without you. Thankful for you and ClearAction.
I’m happy to give credit to the prep course for ‘pushing me over the top’ in passing the CCXP exam today.
I’ve recommended ClearAction CCXP training to many others. Thanks again!
Excellent resource for CCXP preparation. Very robust, complete and helpful guide. Highly recommended.
Thank you for all your help with the CCXP and other useful information about customer experience. Much appreciated!
Great course, Lynn! It definitely helped me earn my CCXP credential.
- Get everything you need to pass the CCXP exam
- Save time: the fastest way to truly learn CXPA’s CXM body of knowledge (90 minutes per competency)
- Access resources up-to-date with all CCXP requirements AND guaranteed to elevate your CX maturity mindset
- Join the people from 50+ countries who have benefited from this course
- Gain MORE from this short format: anyone can teach a long format. Our superb expertise converts more know-how in less time for you!
- You get 2 class workbooks (basics and advanced) for each of 5 competencies
- Watch a succinct recording for each workbook with narrated PowerPoint video
- Easily revisit any point with navigation to specific slides and specific slide content
- Recall far more through topic mastery scenarios; these are adult learning essentials
- Practice multiple-choice quizzes with clues and explanations
- Play the Who Wants to Be a Millionaire quiz games
- Licensed to you as an individual with no expiration: you get lifetime access
- You can start with 1 topic to see how well you like it, and get a discount code for the whole course. Try it now!
- Insane deal! Our vision is for EVERY CX fan to learn from this course. Our affordable pricing makes this possible!
Optional extras include:
- Volume discount for 5 or more self-paced participants from your firm: use checkout code = 5ormore
- Get a 15% discount code for first-time CXPA membership, which also allows member discount on CCXP exam
- Links to templates and case studies
- Free instructor feedback on scenario exercises
- Experience Leadership Topic Mastery certificate and social media badge
- CCXP Exam Preparation book (Bartlett; PDF)
- Peer-to-peer study groups
Choose the live class or self-paced course with identical content.
Download your CX MasterClass now
See coaching options below.
Frequently Asked Questions
When are the live CX class dates?
These topics rotate continuously. Start any week! Register for one class or any combination of dates that work best for you. Repeat a class topic at no extra charge. If your schedule misses a topic, attend it at a future date. If you prefer different dates/times, let us know at Success@ClearAction.com.
Mondays 8 PM to 9:30 PM New York = TUESDAYS 06:30 India = 08:00 Shanghai = Noon Sydney
Thursdays Noon to 1:30 PM New York = 18:00-19:30 Paris
Competency | Mon/Tues | Thurs |
---|---|---|
Strategy | July 11/12 | July 7 |
Metrics | July 18/19 | July 14 |
Improvement | July 25/26 | July 21 |
Culture | August 1/2 | July 28 |
VoC | August 8/9 | August 4 |
Get started today!
This course was one of the first CCXP resources out there. It was a huge help in passing with my first attempt.
How much time should I budget?
You can complete these CX class recordings in 7.5 hours. For full preparation, 3 hours per competency to complete the recordings, topic mastery scenarios, quizzes, readings, and review. For live classes, preview the basics recordings in advance. Each of the 5 topics comes with a basics recording and workbook and an advanced recording and workbook.
Competency | Basics | Advanced |
---|---|---|
Foundations | 23 min | |
Metrics | 36 min | 59 min |
Design | 23 min | 60 min |
Culture | 37 min | 46 min |
VoC | 44 min | 49 min |
Strategy | 24 min | 55 min |
Get started today!
I wanted to congratulate you on your course. I felt it completely covered the material perfectly and a fellow CXPA member recommended it to me. Considering the course was concise, that is very impressive, indeed! I was able to do a complete refresher the morning of the exam.
What does this CX class look like?
Succinct guidance elevates your thinking and ROI of your CX practices:
Highlight what you want to remember:
Go directly to any page:
Take notes in your basic and advanced workbooks for each of 5 competencies:
Improve recall and application through exercises on every page:
Get started today!
I might not have passed the test without taking this course. The myth-busters really pushed me over the top to answer quite a few of the questions I would have not been confident in otherwise.
The way the course is organized helped me synthesize my thoughts around the CX competencies. Even if I could have passed the exam without taking this course, it was time well spent.
Can I earn a certificate?
- Experience Leadership Topic Mastery certificate and social media badge are earned by successfully answering 15 topic mastery scenarios: 3 for each of the 5 competencies. This is awarded by ClearAction Continuum, with individual feedback to you by CXPA Recognized Training Provider, Lynn Hunsaker.
- Certified Customer Experience Professional (CCXP) Certificate is earned by successfully answering 80% or more of 100 multiple choice questions in the CXPA’s CCXP exam. This is awarded by CXPA (Customer Experience Professionals Association).
Get started today!
I found the course materials excellent. They were my main source of preparation for the exam. If you have a background in CX, then the recordings and other reading materials on this site are all that you need. Lynn was also a fantastic help on specific queries that I had at different stages. She is responsive, helpful and very supportive. I would highly recommend ClearAction.
What is covered in this CX class?
Competency | Vital Knowledge |
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Metrics |
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Design |
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Culture |
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VoC |
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Strategy |
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Get started today!
I’ve recommended ClearAction CCXP training to many others. Thanks again!
Who has passed the CCXP exam?
Partial list of CCXPs who benefited from this CX class:
Congratulations, CCXPs! | |||
---|---|---|---|
US West | Ryan Abualsamh TJ Adler AJ Ajinwo Vicki Amon-Higa Courtney Arthurholt Sherrie Austin Gary Batroff Amy Bell Myoung Blaauboer Paul Broughton Susan Brown Eddie Christian Lonna Coleman Braeden Daly Venkata Dasari Stephanie Davis Shannon Denniston Erin DeSilva Aaron Fox Maura Goicochea Amy Goodwin |
Mandy Goodwin Michael Gray Erin Hansman Sam Harami Kay Lynn Hendrix Giri Iyer Louise Johnson Mitchell Josh Kim Kemmer Sheila Knight-Fields Brian Latham Marla Lucas Aubrey Macklin Megan Marburger Rachael McBrearty Joseph Mitileri Jessica Noble Rachael Perez Robert Perez Ryan Peterson Joe Powell |
Terry Reynolds Eric Rhoades Bob Roark Sarah Sang Michelle Sawa Vidhya Siriam Melissa Skogan Ima Somers Paul Stone Matt Stuckey Leigh Taylor Steve Tennant Alyce Traverso Eric Ullman Katie Wallace Cassie Wilcox John Wong Ellie Wu Maggie Young Errol Youngborg Heather Younger |
US East | Ralf Achtelstetter Jennifer Alcarez Sanjay Asthana Wai Au Risa Baltes Michael Bartlett Tracy Bernstein Millicent Blalock Patrice Blum Jodi Bradley Alan Brooks Beckie Brooks Somesh Chablani Abhitabh Chandra Alison Circle Darby Coe Mary Rose Coleman Ram Dasari Gene De Libero Kim Dixon Michelle Ebbs Fernando Egea Katelyn Fisher Lisa Flynn Tanya Fowler Carolyn Galvin |
Amy Goodwin Ann Gougebas Michael Hadden Anne Hampton Lisa Haskins Jeffrey Heath Frank Hone Cecilia James Wanda Jett Suzanne Kinney James Kitterman Tracy Kuchar Jason Kuperschmid Scott Kyles Dennis Lemon Craig Lieneck Jack Mackey Matt Macon Sheila March Sandra Mathis Ryan McKeever Ron Mozalewski Jacquie Mueller Kyle Murphy Lisa Musante Logan Nasr |
Shawn Noble Roberta O’Keith Daniel Olsen Nikki Pampalone Liliana Petrova Kristen Rice Eileen Rimeikis Angeleen Rohda Jonathan Ruchman Natalie Schneider Margie Sfeir Maulin Shah David Shaw Diane Simmons Mark Smith Bill Stavros Tim Steinmetz Mario Toussaint Bob Trent Nancy Vega Laura Vigliotta Erin Wallace Carrie Weston Cassie Wilcox Jennifer Wright Kristina Zeitvogel |
Canada | Kari Baker Krista Breckman Kevin Carruthers Andrew Esemezie Sophia Frey |
Dennis Lemon Jennifer MacDonald Nancy Ortenberg Sandra Pacitti Michael Poulin |
Aviva Shiff Shawn Silzer Simone Wilson Julianna Zaremba |
EMEA | Mohammed Albadr Darryl Alexander Muneera AlSunaid Paola Annis Daniel Bogaards Vicky Brookes Horacio Calvo Gabriela Ciupitu Toby Courtney-Thomas Abdallah Elbadawy Rania ElMehwi |
Graham Fagan Sabrina Haddach Raphael Hergge Izzat Husrieh Jolian Ibrahim Gustavo Imhof Mahmoud Jallad Oghenekevwe John-Olori Valentin Kaelin Clare Kavanagh Emma Ledwidge |
Katerina Mavrou Laura Metcalfe Youssef Negm Jean Ochse Stephanie Ogulin-Weinlich Rebecca Okoroji Attia Salim Ahmad Sidawi Agnes Sroka Erika Toth Marios Vlachos Remi Weber |
S.Pacific | Parag Alurkar Mohammad Firdhaus Baharom Sonia Bhatia-Salmin Lionel Bird |
Lindsay Carapella Laurence Fox Zora Hoare Jenny Hunter Raju Kotagal Carsten Ley |
Rod Netterfield Ravindra Patwardhan Magda Prada Anita Siassios Aurawan Sachaphornskul Ian Stokol |
S.America | Samantha Conyers Felipe Jurjevic |
Sebastien Munar Marcelo Riva |
Francisco Zapata |
Get started today!
Customer Experience is a broad topic and it would have been difficult to focus myself on the right things without this course to guide me. Lynn herself was friendly and available, making contact via email to see if she could assist in any way. I definitely believe it was worth the cost!
Who is the CX class designer & instructor?
The Experience Leadership course was created by Lynn Hunsaker (CCXP, RTP). She led customer experience transformation for many years at Fortune-250 companies as Voice of Customer Manager, Strategic Information Manager, Customer Satisfaction Improvement Manager, Marketing Director, and Head of Global Quality. Partial list of accomplishments:
- 16X reduction in customers’ time for service
- Exceeded customers’ expectations by 75%
- 10X increase in customer productivity
- 23X reduction in lead time from 5 days to 5 hours
- 6X improvement in trouble-shooting cycle time
- $1M savings monthly to the customer
- 80% reduction in customer engineers’ cycle time
- 75% reduction in customer-reported bugs/issues
As a California certified teacher, Lynn created and taught 24 college courses on marketing, advertising and business at San Jose State University, Mission College, University of California Berkeley Extension and UC Santa Cruz Silicon Valley Extension. Lynn is past president of American Marketing Association’s Silicon Valley chapter and Association for Psychological Type’s Bay Area chapter. She is a Certified Quality Manager, and Certified Practitioner of MBTI, CPI 260, Temperaments, and Interaction Styles, and Professional Certified Marketer.
She conducted the world’s first global B2B customer experience practices study from 2010-2014. ClearAction was a founding corporate member of CXPA and Lynn has served on the CXPA board of directors and CX Experts panel, and as co-chair of many CXPA committees. Lynn is author of 3 experience leadership handbooks on Amazon Kindle. At CustomerThink.com, she is 1 of 5 Hall of Fame recipients and was #1 Author of the Year in 2015 and 2017. Lynn is co-founder of the Experience Value Exchange with revolutionary methods for skill-building, aimed at making CX a company-wide team sport.
Get started today!
Thank you, Lynn Hunsaker. Great course, and helped me pass on the 1st attempt.
What is the CCXP Exam?
The CCXP certification exam is owned and administered by the Customer Experience Professionals Association. (CXPA.org)
There are 100 multiple-choice CCXP questions, with one correct answer and three incorrect options. The score required to pass the examination is 80%.
Many parties inappropriately use the terms “Certified,” “Accredited,” or “Accreditation” when the resource offered does not meet the rigor of measurement against an independent criterion of proficiency.
- Was the resource developed through a broad, consensus-based process in alignment with industry standards for workplace credentials? Does it properly represent itself?
- What rigor is reflected in the qualifications and assessment process of the credential?
CCXP exam questions are based on an industry-wide job task analysis. In 2020, more than 150 customer experience professionals provided feedback on the importance of job tasks covering the scope of the CX profession. These findings shaped the current upgrade of the CCXP exam.
CXPA established the Recognized Training Provider credential to assure you of high quality. RTPs are selected according to a challenging set of quality standards. In 2015, the online CCXP prep course designed by Lynn Hunsaker, Chief Customer Officer at ClearAction Continuum, was the first recipient of CXPA’s seal of approval.
Get started today!
This course was muy excellente! It really helped me uncover what I did not know and also helped me solidify my approach to CX transformation. I loved that I could listen in my car, on a tablet or at my desk. I would highly recommend this course. Worth every penny and I also passed the CCXP exam the first time!
What is Experience Leadership?
ClearAction’s CX class teaches you how to make CX excellence a way of life in your company.
CX Touchpoints | CX Management | CX Leadership |
---|---|---|
Customer Service Customer Success Customer Loyalty User Experience CRM, . . . |
The set of practices that an organization employs to meet (or exceed) customers’ expectations. | Company-wide alignment to core customers’ expectations. |
one-by-one guidance and programs
To reverse churn and drive up-sells, cross-sells, and retention |
interaction-based, programmatic
To engage customers as brand allies for revenue growth |
culture-based, strategic, most profitable and scalable
To engage your ecosystem in preventing issues for lifetime value growth |
Get started today!
The ClearAction course goes beyond test preparation. It’s a thorough and deep review of the CX body of knowledge. I not only felt prepared to take the test, I felt prepared to take on a major CX role in my organization and to approach the work feeling confident that I could make a measurable and meaningful impact.
Can I schedule this only for my company?
Let us know: business goal, number of participants, job levels, topic familiarity, location(s), and timing.
- Build common language, shared vision, and collective capability of your team
- Zero-in on any subset of the 5 competencies, or the whole body of knowledge
- Tailor examples and examples to your industry and company
- Small group application or gamification after every 20 minutes of instruction
- Learn from instructor’s career in a role like yours, with in-depth exercise feedback
- Gauge your knowledge via topic exploration, topic mastery, true-false, and multiple choice quizzes for each topic
Call +1 408 687 9700 or send an email today.
Can I schedule an application workshop?
Let us know: business goal, number of participants, job levels, topic familiarity, location(s), and timing.
- Deep-dive into any part of the course to apply it to your business situations
- Participants may be from a broader set than the CX team
- Implement the outputs immediately
Call +1 408 687 9700 or send an email today.
Can I schedule coaching with Lynn Hunsaker?
Customer experience coaching is the quickest way to get expert advice.
Another perspective can help you excel. We’ve been in your shoes, leading CXM in complex firms. Grow your capabilities faster through customer experience coaching.
Coaching sessions on any topic shown below for customer experience, employee experience, and partner experience:
- Metrics, dashboards, value
- Bonuses and recognition
- Deployment challenges
- Strategy, culture, and adoption
- CX solution provider selection and management
- Voice of the customer methodology and actionability
- Intelligence and insights
- Customer-centered marketing and processes
- Improvement and innovation
- Intentional customer experience as north star
How coaching differs from consulting:
- You present what you’re working on.
- We give you on-the-spot feedback.
- Calls are up to 90 minutes, max 2 people from your team.
- All visual aids shown real-time in the call.
Multiple groups may receive coaching at a discount.
Request customer experience coaching today!
You can schedule your coaching session(s) on Lynn Hunsaker’s calendar or call +1 408 687 9700 or send an email today.
Can I get ongoing skill-building?
The Experience Value Exchange is your daily source of wisdom. You can pop into the Exchange throughout your day or week to get answers to challenges and guidance in your decisions. 5-minute, 20-minute, and 40-minute resources make ongoing skill-building easy.
- Rapidly access your personally curated My Vault resources.
- Solve-SpacesTM are interactive templates to create personalized solutions.
- Webcast ConversationsTM allow you to shape experts’ presentations to your needs.
- Post your questions and advice in the peer-to-peer Q&A forum.
- Share wisdom and resources in the Insights Vault (videos, podcasts, templates, articles, study highlights, handbook chapters, presentations, infographics, how-to, case studies, tutorials, courses).
- Join a community call, hackathon, fireside chat, virtual conference, or roundtable.
- All ClearAction courses are available inside the Value Exchange at no extra charge!
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