Master the CCXP exam!
Join the hundreds of CCXPs who have used ONLY this course to successfully pass the CCXP exam right away by following 100% of the course advice. (see alumni list)
4 choices:
- On-demand self-paced online training (all 5 topics or 1 topic at a time)
- Join a live class
- Request your preferred timing in the wait list
- Schedule a private class series
Lifetime non-transferrable individual license!
- 100% everything needed for CCXP exam success
- This is a go-to resource as your career evolves
- Earn your Experience Leadership Topic Mastery Certificate
- This course is your best deal
- Self-paced and live class resources are the same
- Layers to match your expertise: blitz and deep dive, 4.5 to 15 hours
- No risk: try 1 topic with 7-day guarantee if nothing is new for you
- Request a Zoom link for any public live class at no extra charge
- Not ready for CCXP? Experience Management as a Team Sport is for EVERY CX manager!
Trusted by CCXPs & CX enthusiasts from these companies and hundreds more:
I am so thankful to have enrolled in the Clear Action training. I am certain the material prepared me well for the exam. I highly recommend it to others.
Louise Johnson, CCXP, Vice President of Client Experience, CO-OP Financial Services
I liked the practice questions and structured program for passing the exam. The recorded webinars with closed captioning allowed me to go at my own pace and know where to focus my studying. The consolidated summaries were very helpful.
This course was one of the first CCXP resources out there. It was a huge help in passing with my first attempt.
Jennifer Wright, PhD, CCXP, Vice President of Customer Experience, Magellan Health
I wish I’d bought your course earlier, as I’ve discovered you are teaching the real knowledge to us. Previously, I tried the CCXP exam unsuccessfully after buying all the popular practice exams.
This course is certainly among the best CX content I’ve ever found, uniting concepts and application, delivering a true proposal for a CXM system connected with business results. Thank you very much for your attention and interaction throughout the process.
The ClearAction course enabled me to bring all my CX knowledge together and study at my own pace, so that I was ready to take the exam when I was ready.
Deep and clearly explained content, connecting CX / EX with real life scenarios to ground each aspect of the CX discipline! It was definitely a cornerstone for achieving the CCXP. Full recommended!!!
Thank you very much for the valuable information and feedback on the Topic Mastery scenarios during the course!
The ClearAction course goes beyond test preparation. It’s a thorough and deep review of the CX body of knowledge. I not only felt prepared to take the test, I felt prepared to take on a major CX role in my organization and to approach the work feeling confident that I could make a measurable and meaningful impact.
I might not have passed the test without taking this course. The myth-busters really pushed me over the top to answer quite a few of the questions I would have not been confident in otherwise.
The way the course is organized helped me synthesize my thoughts around the CX competencies. Even if I could have passed the exam without taking this course, it was time well spent.
Jessica Noble, CCXP, Enavate
This course was muy excellente! It really helped me uncover what I did not know and also helped me solidify my approach to CX transformation. I loved that I could listen in my car, on a tablet or at my desk. I would highly recommend this course. Worth every penny and I also passed the CCXP exam the first time!
Heather Younger, J.D., CCXP, Employee Fanatix
Customer Experience is a broad topic and it would have been difficult to focus myself on the right things without this course to guide me. Lynn herself was friendly and available, making contact via email to see if she could assist in any way. I definitely believe it was worth the cost!
Jean Ochse, CCXP
Personally, I think the price paid is less than what it is actually worth. The course should be in the USD $700’s, if not more.
Thank you, Lynn Hunsaker. Great course, and helped me pass on the 1st attempt.
Ron Mozalewski, CCXP, Executive Director, Advocate Health Care
I wanted to congratulate you on your course. I felt it completely covered the material perfectly and a fellow CXPA member recommended it to me. Considering the course was concise, that is very impressive, indeed! I was able to do a complete refresher the morning of the exam.
I found the course materials excellent. They were my main source of preparation for the exam. If you have a background in CX, then the videos and other reading materials on this site are all that you need. Lynn was also a fantastic help on specific queries that I had at different stages. She is responsive, helpful and very supportive. I would highly recommend ClearAction.
Graham Fagan, CCXP, Group Director, AIB
The course was extremely helpful. I felt that your instruction was spot on.
Thank you so much, Lynn Hunsaker. I couldn’t have done it without you. Thankful for you and ClearAction.
Carrie Weston, CCXP, Director of Customer Experience, Knape & Vogt Manufacturing
I’m happy to give credit to the prep course for ‘pushing me over the top’ in passing the CCXP exam today.
I’ve recommended ClearAction CCXP training to many others. Thanks again!
Nikki Pampalone, CCXP, Director of Customer Experience, Nationwide Insurance
Excellent resource for CCXP preparation. Very robust, complete and helpful guide. Highly recommended.
Thank you for all your help with the CCXP and other useful information about customer experience. Much appreciated!
Somesh Chablani, CCXP, Global Head of Digital Transformation Sales, FIS
Great course, Lynn! It definitely helped me earn my CCXP credential.
Roberta O'Keith, CCXP, Customer Experience Leader, Murphy-Hoffman
Designed by a company-wide CX leader, Lynn Hunsaker, who is a Certified Customer Experience Professional and CXPA Recognized Training Provider. At Fortune-250 companies, she was Voice of Customer Manager, Strategic Information Manager, Customer Satisfaction Improvement Manager, Marketing Director, and Head of Global Quality. Lynn created and taught 24 college courses on marketing, advertising and business at San Jose State University, University of California Berkeley Extension and others. Lynn served on the CXPA Board of Directors and she has been featured in many lists, including Top 25 Customer Success Influencers, Top 30 Customer Service Professionals, and 1 of 5 authors in the CustomerThink Hall of Fame.
Download your class now, or take a look at the FAQs below, or book a discovery call by clicking “Contact” at the top of this web page.
(list price is USD $525 per person for the full course or $145 for 1 topic: you save $50 by using the link below. ClearAction keeps prices low by avoiding supplier paperwork and delays. This frees us up to do what we love: create ongoing new value!)
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More Information
This comprehensive masterclass has been popular since 2015. It is concise, yet comprehensive! You can complete the videos in 4.5 hours. You can easily revisit any point. Budget 15 hours total for videos, review, workbook questions, quizzes, and links to templates and examples. Conciseness is possible via extensive course design fine-tuning and layers: visuals, audio, script text, workbooks, quiz hints, example links, and success advice.
Get 275 multiple-choice practice questions! (CCXP exam has 100 questions.) Each question includes a hint, explanation of correct answer, and reference to specific slide(s) in the class videos.
SAVE TIME with concise, comprehensive learning first and quizzes second. (Note: If you quiz first, learn second, then you will spend LOTS of time researching. If you read books first, you will spend LOTS of time and money without learning everything you need, and you risk even more time and expense to re-take the exam. Instead, do it RIGHT with ClearAction’s CCXP Exam Course.)
Get achievement points and badges for every recording and quiz game you complete. Earn your Experience Leadership Topic Mastery Certificate after passing the scenario quizzes. Get detailed instructor feedback on each of your scenario responses. Optional: coaching and/or CXPA membership discount.
Get started today!
I liked the practice questions and structured program for passing the exam. The recorded webinars with closed captioning allowed me to go at my own pace and know where to focus my studying. The consolidated summaries were very helpful.
How much time should I budget?
This CCXP Masterclass has a layered approach that allows deep dives where you need them. It is amazingly thorough, broad, deep, and efficient!
You can complete these CCXP masterclass videos in 4.5 hours. For full preparation, plan for 2-3 hours per competency to complete the videos, topic mastery scenarios, quizzes, readings, and review. Each of the 5 topics comes with recording and workbook, links to examples and templates, 40 multiple-choice questions, and a quiz game.
| Competency | Minutes |
|---|---|
| Essentials | 29 |
| Metrics | 53 |
| Design | 39 |
| Culture | 42 |
| VoC | 75 |
| Strategy | 56 |
Get started today!
I wanted to congratulate you on your course. I felt it completely covered the material perfectly and a fellow CXPA member recommended it to me. Considering the course was concise, that is very impressive, indeed! I was able to do a complete refresher the morning of the exam.
Group Learning
No extra charge for live classes!
Minimum 5 participants. Content is identical in self-paced or live classes.
Arrange your own 5-week series or join the waitlist for a public class series scheduled at your convenience. (list price is USD $525 per person for the full course or $145 for 1 topic: you save $50 with immediate payment and immediate course access. ClearAction keeps prices low by avoiding supplier paperwork and delays. This frees us up to do what we love: create ongoing new value!) Let us know: your preferred days and times. Call +1 408 687 9700 or send an email to Success at ClearAction.com. Let’s get started!
Specify 2+ (quantity/details button):
Self-paced or live at $95 per person for 1 topic with this link or QR code:
Specify 2+ (quantity/details button):
Self-paced or live at $475 per person for 5 topics with this link or code:
If you require paperwork or delay:
Specify 1+ (quantity/details button):
Self-paced or live at $145 per person for 1 topic with this link or QR code:
If you require paperwork or delay:
Specify 1+ (quantity/details button):
Self-paced or live at $525 per person for 5 topics with this link or code:
What are your CCXP Class preferences?
How is this the best bargain in CX?
This is definitely your best bargain ever in CX resources! Prices from 2015 to 2020 were $895 remote live course or $695 self-paced with instructor feedback. In 2021, your content value doubled, while price now is only $475 or USD $95 per topic! Now, you get twice as much, twice as quickly, through carefully organized sequences and layers.
Succinct explanations allow you to absorb quickly, and explore deep-dive resources as needed. Save your precious time and money with this CCXP masterclass. It is 100% complete and up-to-date with CXPA’s customer experience body of knowledge.
Get everything you need to pass the CCXP exam:
- Save time: the fastest way to truly learn CXPA’s CXM body of knowledge (4.5 hours info-packed videos)
- Practice 200 multiple-choice questions with clues and explanations
- Play the Who Wants to Be a Millionaire quiz games with 75 more multiple-choice story questions
- Recall far more through topic mastery scenarios (adult learning essentials)
- NOTE: dedicate 10-15 hours total to make full use of this course: listen carefully, take notes, answer workbook questions, peruse links, complete quizzes and topic mastery
You get a class workbook for each of 5 competencies:
- Watch a succinct recording for each workbook with narrated PowerPoint video
- Revisit any point! Easy navigation to any slides and specific content
- Comprehensive list of links to examples and templates instead of Googling
- Info layers let you blitz or deep-dive (visuals, audio, notes, links, questions)
- Organized to simplify and fast-track long-term recall
Join CCXPs from 50+ countries who have benefited from this course:
- Licensed to you as an individual with no expiration: you get lifetime access
- Access resources up-to-date with all CCXP requirements
- Guaranteed to elevate your CX maturity mindset
Our vision is for EVERY CX fan to learn from this course.
Our affordable pricing makes this possible!
- Gain MORE from this short format: anyone can teach a long format.
Our superb expertise converts more know-how in less time for you! - You can start with 1 topic to see how well you like it, and get a discount code for the whole course. Try it now!
Optional extras include:
- Get a 15% discount code for first-time CXPA membership, which also allows member discount on CCXP exam
- Links to templates and case studies
- Free instructor feedback on scenario exercises
- Experience Leadership Topic Mastery certificate and social media badge
- CCXP Exam Preparation book (Bartlett; PDF)
- Peer-to-peer study groups
Let's share!
When you share this page on social media, your full course gets a $10 discount at checkout.
Download your CX Masterclass now
How is this CCXP Masterclass different?
Everything you need to pass the CCXP exam is included in this course. It includes far more than what’s covered in the CXPA Book of Knowledge and videos, quizzes, and books. Here is a table of other resources, to save you lots of time: CX training.
This CCXP Exam Course gets to the point concisely, simplifying your study, and saving time for you extensively. It bypasses extensive “noise” caused by numerous experts who have not driven company-wide customer experience transformation.
This course is short because crucial CX information is split into layers: slides, videos, workbooks, example links, and quizzes. You learn faster and your learning is longer-lasting through topic exploration, application, and mastery exercises. These are keys to adult learning success.
Get started today!
What does this CCXP course look like?
Earn points and badges for quiz games and module videos:
Highlight what you want to remember:
Go directly to any page:
Take notes in your workbooks for each of 5 competencies:
Improve recall and application through exercises on every page:
Get started today!
I might not have passed the test without taking this course. The myth-busters / strategic impact advice really pushed me over the top to answer quite a few of the questions I would not have been confident in otherwise. It was time well spent.
Jessica Noble, CCXP, EnavateCan I earn a certificate?
- Experience Leadership Topic Mastery certificate and social media badge are earned by successfully answering 15 topic mastery scenarios: 3 for each of the 5 competencies. This is awarded by ClearAction Continuum, with individual feedback to you by CXPA Recognized Training Provider, Lynn Hunsaker.
- Certified Customer Experience Professional (CCXP) Certificate is earned by successfully answering 80% or more of 100 multiple choice questions in the CXPA’s CCXP exam. This is awarded by CXPA (Customer Experience Professionals Association).
Get started today!
I found the course materials excellent. They were my main source of preparation for the exam. If you have a background in CX, then the videos and other reading materials on this site are all that you need. Lynn was also a fantastic help on specific queries that I had at different stages. She is responsive, helpful and very supportive. I would highly recommend ClearAction.
Graham Fagan, CCXP, Group Director, AIBWhat is covered in this CX masterclass?
Start with Metrics for clarity on leading indicators of financial growth. Next, leading indicators reveal what you should focus on in Design, which shows you what’s needed in Culture. That tells you how VoC needs to motivate and educate everyone. Pull it all together in your CX Strategy.
Metrics:
- Right CX metric uses, executive buy-in, outcomes & org strategy, CX statistics & mining
- Return on CX, getting execs’ buy-in, focus on highest value, aligning incentives
- Leading indicators, lagging indicators, balanced scorecard, stimulating action
- Lifetime value, NPS, CSAT, effort score, health score, secure index
- Retention, share of wallet, wallet allocation rule, sales velocity, margin expansion
- CX annuities, jobs-to-be-done, core-growth customers
- Statistical significance, confidence, validity, reliability, top-box, standard deviation, cross-tabs
- Tech buying, budget, data mining, predictive analytics
- Stated and implied importance, regression, correlation, key driver analysis
- Qualitative and quantitative data, perception data, descriptive and outcome data
- Metrics communication and presentation, self-service data, engagement monitoring
- Data visualization, data and metric silos, and more
Design:
- Improvement prioritization, CX design steps & tools, continuous improvement, change management
- Success factors for improvement, innovation, design, personas, journey maps
- Leading change, smoothing silos, company-wide momentum in acting on maps and personas
- Prevention of issue recurrence and occurrence, design thinking, human-centered design
- Agile design and iterative ideation, behavioral science, innovation culture
- Employee creativity, thinking hats, CX annuities, jobs-to-be-done, core-growth customers
- Needs and wants, gap analysis, requirements and opportunities prioritization
- Contextual inquiry, qualitative research, service blueprint
- Research testing, prototyping, control and response plans, validation and verification, contingencies
- Interdependencies, project management, process management, continual improvement, and more
Culture:
- Assess CX maturity, CX communication, build CX-based culture, customer-centric decisions, recognition
- Engaging executives at every level and in every function in making a difference for customers
- Customer-centricity self-assessment, keys to accountability
- Customer-centric maturity, executive sponsorship, business decision criteria
- Strategic pillars, business goal alignment, performance ownership
- Internal branding and messaging, employee journey and engagement, inclusion, charters and roles
- CX annuities, jobs-to-be-done, core-growth customers, experience leadership, and more
VoC:
- Internal & external CX data, design & collect VoC, behavioral science, qualitative & quantitative
- Customer-centric VoC, compelling customer intelligence, VoC portfolio
- Qualitative and quantitative research, behavioral science
- Customer-initiated and company-initiated VoC, internal and external customer feedback
- Operational and customer data, gap analysis, executives’ and employees’ customer insights
- Stratified random samples, CX annuities, jobs-to-be-done, core-growth customers
- Lifetime value, NPS, CSAT, effort score, health score, secure index, value quotient
- Statistical significance, confidence, validity, reliability, top-box, standard deviation
- Cross-tabs, data mining, predictive analytics, stated and implied importance
- Regression, correlation, key driver analysis, and more
Strategy:
- CX ROI case & communication, brand & org strategy, cross-org interdependencies
- Intentional customer experience, CX north star, branded customer experience
- Operationalized strategy, CX ecosystem, governance, CX strategy template
- CX maturity roadmap, strategy success assessment
- Strategic planning frameworks, alignment to brand values and attributes
- Business case, CX annuities, jobs-to-be-done, core-growth customers
- Benchmarking, cross-organizational collaboration, interdependencies among people and processes
- Messaging internally and externally, strengthening CX DNA, and more
Get started today!
I’ve recommended ClearAction CCXP training to many others. Thanks again!
Nikki Pampalone, CCXP, Director of Customer Experience, Nationwide InsuranceWho has passed the CCXP exam?
Partial list of CCXPs who benefited from this course: (3 columns)
| Congratulations, CCXPs! | ||
|---|---|---|
| US West Ryan Abualsamh TJ Adler AJ Ajinwo Vicki Amon-Higa Corey Arthurholt Sherrie Austin Gary Batroff Amy Bell Myoung Blaauboer Ellen Brady Paul Broughton Susan Brown Eddie Christian Lonna Coleman Braeden Daly Venkata Dasari Stephanie Davis Shannon Denniston Erin DeSilva Davianne Florea Aaron Fox Lani Lorenz Fry |
Maura Goicochea Sharone Goldman Amy Goodwin Mandy Goodwin Michael Gray Erin Hansman Sam Harami Kay Lynn Hendrix Giri Iyer Mitchell Josh Kim Kemmer Sheila Knight-Fields Brian Latham Marla Lucas Aubrey Macklin Megan Marburger Rachael McBrearty Joseph Mitileri Jessica Noble Rachael Perez Robert Perez Ryan Peterson |
Joe Powell Terry Reynolds Eric Rhoades Bob Roark Sarah Sang Michelle Sawa Vidhya Siriam Melissa Skogan Rodney Smith Krutika Sogal Paul Stone Matt Stuckey Leigh Taylor Steve Tennant Alyce Traverso Eric Ullman Katie Wallace John Wong Ellie Wu Maggie Young Errol Youngborg Heather Younger Chris Zepeda |
| US East Ralf Achtelstetter Jennifer Alcarez Rhonda Allen Sanjay Asthana Wai Au Risa Baltes Michael Bartlett Tracy Bernstein Millicent Blalock Patrice Blum Jodi Bradley Alan Brooks Beckie Brooks Somesh Chablani Abhitabh Chandra Alison Circle Darby Coe Mary Rose Coleman Ram Dasari Gene De Libero Kim Dixon Michelle Ebbs Fernando Egea Katelyn Fisher Lisa Flynn Tanya Fowler Ann Gougebas |
Michael Hadden Anne Hampton Lisa Haskins Jeffrey Heath Terri Helus Frank Hone Cecilia James Wanda Jett Carolyn Jeskey Louise Johnson Suzanne Kinney Jim Kitterman Carolyn Klinger Tracy Kuchar Jason Kuperschmid Scott Kyles Craig Lieneck Emily McCandless Matt Macon Sheila March Sandra Mathis Ryan McKeever Katie McNamara Barbara Mercolini Ron Mozalewski Kyle Murphy Lisa Musante Logan Nasr |
Shawn Noble Roberta O’Keith Daniel Olsen Nikki Pampalone Liliana Petrova Kristen Rice Eileen Rimeikis Angeleen Rohda Jonathan Ruchman Natalie Schneider Sara Schumann Margie Sfeir Maulin Shah David Shaw Diane Simmons Mark Smith Bill Stavros Tim Steinmetz Ron Taylor Mario Toussaint Bob Trent Nancy Vega Laura Vigliotta Lizzie Welles Carrie Weston Cassie Wilcox Jennifer Wright Kristina Zeitvogel |
| Canada Kari Baker Krista Breckman Kevin Carruthers Andrew Esemezie Sophia Frey |
Ruth John Dennis Lemon Jennifer MacDonald Nancy Ortenberg Sandra Pacitti |
Michael Poulin Aviva Shiff Shawn Silzer Simone Wilson Julianna Zaremba |
| EMEA Raneem Al Delaijan Mohammed Albadr Darryl Alexander Kamil Ali Muneera AlSunaid Paola Annis Ehsan Bin-Abdullah Moronke Bamgbala Daniel Bogaards Vicky Brookes Horacio Calvo Gabriela Ciupitu Toby Courtney-Thomas Veronika Dittes Ma’en El-Baz Abdallah Elbadawy Ivan Kovačić |
Rania Mehwi Graham Fagan Sabrina Haddach Raphael Hergge Izzat Husrieh Jolian Ibrahim Gustavo Imhof Mahmoud Jallad Oghenekevwe John-Olori Valentin Kaelin Clare Kavanagh Emma Ledwidge Andrew Loach Katerina Mavrou Laura Metcalfe |
Barbara Mercolini Youssef Negm Jean Ochse Stephanie Ogulin-Weinlich Rebecca Okoroji Attia Salim Ahmad Sidawi Ima Somers Agnes Sroka Grace Tagwireyi Erika Toth Yasmin Van Den Hoven Marios Vlachos Remi Weber Marleen Wedler Silke Wiesel |
| Oceania/Asia Parag Alurkar Mohammad Firdhaus Baharom Sonia Bhatia-Salmin Lionel Bird Lindsay Carapella Surbhi Chadha Laurence Fox |
Zora Hoare Jenny Hunter Raju Kotagal Carsten Ley Andy McCutcheon Sangeetha Murthy Rod Netterfield |
Ravindra Patwardhan Magda Prada Anita Siassios Aurawan Sachaphornskul Ian Stokol |
| Latin America Samantha Conyers Felipe Jurjevic |
Sebastien Munar Marcelo Riva |
Tatiana Ramirez Francisco Zapata |
Get started today!
Customer Experience is a broad topic and it would have been difficult to focus myself on the right things without this course to guide me. Lynn herself was friendly and available, making contact via email to see if she could assist in any way. I definitely believe it was worth the cost!
Jean Ochse, CCXPWho is the course designer & instructor?
The Experience Leadership course was created by Lynn Hunsaker (CCXP, RTP). She led customer experience transformation for many years at Fortune-250 companies as Voice of Customer Manager, Strategic Information Manager, Customer Satisfaction Improvement Manager, Marketing Director, and Head of Global Quality. Partial list of accomplishments:
- 16X reduction in customers’ time for service
- Exceeded customers’ expectations by 75%
- 10X increase in customer productivity
- 23X reduction in lead time from 5 days to 5 hours
- 6X improvement in trouble-shooting cycle time
- $1M savings monthly to the customer
- 80% reduction in customer engineers’ cycle time
- 75% reduction in customer-reported bugs/issues
As a California certified teacher, Lynn created and taught 24 college courses on marketing, advertising and business at San Jose State University, Mission College, University of California Berkeley Extension and UC Santa Cruz Silicon Valley Extension. Lynn is past president of American Marketing Association’s Silicon Valley chapter and Association for Psychological Type’s Bay Area chapter. She is a Certified Quality Manager, and Certified Practitioner of MBTI, CPI 260, Temperaments, and Interaction Styles, and Professional Certified Marketer.
She conducted the world’s first global B2B customer experience practices study from 2010-2014. ClearAction was a founding corporate member of CXPA and Lynn has served on the CXPA board of directors and CX Experts panel, and as co-chair of many CXPA committees. Lynn is author of 3 experience leadership handbooks on Amazon Kindle. At CustomerThink.com, she is 1 of 5 Hall of Fame recipients and was #1 Author of the Year in 2015 and 2017. Lynn is co-founder of the Experience Value Exchange with revolutionary methods for skill-building, aimed at making CX a company-wide team sport.
Get started today!
Thank you, Lynn Hunsaker. Great course, and helped me pass on the 1st attempt.
Ron Mozalewski, CCXP, Executive Director, Advocate Health CareWhat is the CCXP Exam?
The CCXP certification exam is owned and administered by the Customer Experience Professionals Association. (CXPA.org)
This is what the exam looks like: Preview
There are 100 multiple-choice CCXP questions, with one correct answer and three incorrect options. The score required to pass the examination is 80%.
Many parties inappropriately use the terms “Certified,” “Accredited,” or “Accreditation” when the resource offered is below the rigor of measurement against an independent criterion of proficiency.
- Was the resource developed through a broad, consensus-based process in alignment with industry standards for workplace credentials? Does it properly represent itself?
- What rigor is reflected in the qualifications and assessment process of the credential?
CCXP exam questions are based on an industry-wide job task analysis. In 2020, more than 150 customer experience professionals provided feedback on the importance of job tasks covering the scope of the CX profession. These findings shaped the current upgrade of the CCXP exam.
CXPA established the Recognized Training Provider credential to assure you of high quality. RTPs are selected according to a challenging set of quality standards. Since 2015 (for 8 years now!), the online CCXP prep course designed by Lynn Hunsaker, Chief Customer Officer at ClearAction Continuum, was the first recipient of CXPA’s seal of approval.
Here is more information about the CCXP exam process.
These are CXPA’s prices:
- $495 (USD) CXPA member price for application and exam via CXPA.org.
- $645 (USD) non-member price for application and exam via CXPA.org.
- $686.25 with ClearAction’s 15% discount: one-year membership plus application and exam via CXPA.org.
- $720 (USD) without discount: one-year membership plus application and exam via CXPA.org.
Get started today!
This course was muy excellente! It really helped me uncover what I did not know and also helped me solidify my approach to CX transformation. I loved that I could listen in my car, on a tablet or at my desk. I would highly recommend this course. Worth every penny and I also passed the CCXP exam the first time!
Heather Younger, J.D., CCXP, Employee Fanatix
Can I schedule coaching with Lynn Hunsaker?
Coaching can be specific to your CCXP exam preparation or to your on-the-job application of this course.
You can schedule coaching anytime, before or after your exam or study.
Customer experience coaching is the quickest way to get expert advice.
Another perspective can help you excel. We’ve been in your shoes, leading CXM in complex firms. Grow your capabilities faster through customer experience coaching.
Coaching sessions on any topic shown below for customer experience, employee experience, and partner experience:
- Metrics, dashboards, value
- Bonuses and recognition
- Deployment challenges
- Strategy, culture, and adoption
- CX solution provider selection and management
- Voice of the customer methodology and actionability
- Intelligence and insights
- Customer-centered marketing and processes
- Improvement and innovation
- Intentional customer experience as north star
How coaching differs from consulting:
- You present what you’re working on.
- We give you on-the-spot feedback.
- Calls are up to 90 minutes, max 2 people from your team.
- All visual aids shown real-time in the call.
Multiple groups may receive coaching at a discount.
Request customer experience coaching today!
You can schedule your coaching session(s) on Cl*******************@Cl*********.com/bookings/" target="_blank" rel="noopener">Lynn Hunsaker’s calendar or text/call +1 408 687 9700 or send an email today.
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Experience Value Exchange
Customer experience team learning community to make CX a team sport company-wide. Close the gap in what’s promised vs. delivered . . .
