CCXP prep is self-paced or live learning sessions for 1 or 5 topics: Metrics & Analytics, Improvement & Design, Culture & Accountability, VoC & Intelligence, Operationalized Strategy, plus bonus module: ROI Essentials. You get a non-transferrable lifetime license to video segments (25-35 minutes each) totaling about 1.25 hours per topic. Get 10 true-false questions for each topic and 275 multiple-choice questions (includes 15-question Who Wants to Be a Millionaire quiz game for each topic, plus a 100-question practice test, and 40 multiple-choice questions per topic).
Get personalized instructor feedback for 3 scenario questions per topic to earn your Experience Leadership Certificate. Your workbook for each topic includes questions relating videos to your own experiences and templates for applying key points in your work. Deep-dive now or in the future with links to examples and templates for many concepts in each topic.
Start here! Included are CCXP application advice and exam advice, sample application and exam preview and links for each CXPA step in your exam prep. Optional coaching or private live sessions for 2 participants. 15% discount code for first-time CXPA membership. Live sessions at no extra charge can be arranged for 5+ participants. Download: 1-page summary (PDF).
A unique context that will make your exam intuitive, less stressful, and more successful.
Thanks! This made the exam questions feel very approachable and intuitive.
Jenna Harwood-Pepers, CCXP, PointClickCare
I wish I’d bought this earlier, as I’ve discovered you are teaching the real knowledge to us. Previously, I tried the CCXP exam unsuccessfully after buying all the popular practice exams.
Bruce Liu, CCXP, Blue Cross Insurance HK
I am so thankful to have enrolled in Clear Action e-Consulting. I am certain the material prepared me well for the exam. I highly recommend it to others.
Louise Johnson, CCXP, Vice President of Client Experience, CO-OP Financial Services
It was really a great journey to prepare for the exam and I am certain that it would have been a lot more challenging without your materials and advice.
Izeta Samardžić, CCXP, Bulb Tech
Thank you! Learned a ton while studying for the exam and your materials played a big role in that.
Stephanie Davis, CCXP, Blue Stream Fiber
I liked the practice questions and structured program for passing the exam. The recorded webinars with closed captioning allowed me to go at my own pace and know where to focus my studying. The consolidated summaries were very helpful.
This was one of the first CCXP resources out there. It was a huge help in passing with my first attempt.
Jennifer Wright, PhD, CCXP, Vice President of Customer Experience, Magellan Health
This is certainly among the best CX content I’ve ever found, uniting concepts and application, delivering a true proposal for a CXM system connected with business results. Thank you very much for your attention and interaction throughout the process.
Elaine Mazzon, Phonetrack
ClearAction enabled me to bring all my CX knowledge together and study at my own pace, so that I was ready to take the exam when I was ready.
Deep and clearly explained content, connecting CX / EX with real life scenarios to ground each aspect of the CX discipline! It was definitely a cornerstone for achieving the CCXP. Full recommended!!!
Thank you very much for the valuable information and feedback on the Topic Mastery scenarios!
Silke Wiesel, PhD, CCXP, Chiesi Group
The ClearAction resources go beyond test preparation. It’s a thorough and deep review of CX wisdom. I not only felt prepared to take the test, I felt prepared to take on a major CX role in my organization and to approach the work feeling confident that I could make a measurable and meaningful impact.
I might not have passed the test without ClearAction’s prep. The myth-busters really pushed me over the top to answer quite a few of the questions I would have not been confident in otherwise.
The way the resources are organized helped me synthesize my thoughts around the CX competencies. Even if I could have passed the exam without these prep resources, it was time well spent.
Jessica Noble, CCXP, Enavate
This resource was muy excellente! It really helped me uncover what I did not know and also helped me solidify my approach to CX transformation. I loved that I could listen in my car, on a tablet or at my desk. I highly recommend it. Worth every penny and I also passed the CCXP exam the first time!
Heather Younger, J.D., CCXP, Employee Fanatix
Customer Experience is a broad topic and it would have been difficult to focus myself on the right things without these resources to guide me. Lynn herself was friendly and available, making contact via email to see if she could assist in any way. I definitely believe it was worth the cost!
Jean Ochse, CCXP
Personally, I think the price paid is less than what it is actually worth. The price should be in the USD $700’s, if not more.
Thank you, Lynn Hunsaker. Great resource, and helped me pass on the 1st attempt.
Ron Mozalewski, CCXP, Executive Director, Advocate Health Care
I wanted to congratulate you on your prep resources. I felt it completely covered the material perfectly and a fellow CXPA member recommended it to me. Considering how concise it is, that is very impressive, indeed! I was able to do a complete refresher the morning of the exam.
I found the resource materials excellent. They were my main source of preparation for the exam. If you have a background in CX, then the videos and other reading materials on this site are all that you need. Lynn was also a fantastic help on specific queries that I had at different stages. She is responsive, helpful and very supportive. I would highly recommend ClearAction.
Graham Fagan, CCXP, Group Director, AIB
The resources were extremely helpful. I felt that your instruction was spot on.
Thank you so much, Lynn Hunsaker. I couldn’t have done it without you. Thankful for you and ClearAction.
Carrie Weston, CCXP, Director of Customer Experience, Knape & Vogt Manufacturing
I’m happy to give credit to the prep resources for ‘pushing me over the top’ in passing the CCXP exam today.
I’ve recommended ClearAction CCXP e-Consulting to many others. Thanks again!
Nikki Pampalone, CCXP, Director of Customer Experience, Nationwide Insurance
Excellent resource for CCXP preparation. Very robust, complete and helpful guide. Highly recommended.
Thank you for all your help with the CCXP and other useful information about customer experience. Much appreciated!
Somesh Chablani, CCXP, Global Head of Digital Transformation Sales, FIS
Great resources, Lynn! It definitely helped me earn my CCXP credential.
Roberta O'Keith, CCXP, Customer Experience Leader, Murphy-HoffmanBonus: you get Experience Leadership wisdom that fast-tracks your career performance in addition to 100% CCXP preparation.
Everyone should start with Experience Leadership — now!
Get your CCXP e-Consulting now
Thanks! This made the exam questions feel very approachable and intuitive.
Jenna Harwood-Pepers, CCXP, PointClickCare
I wish I’d bought this earlier, as I’ve discovered you are teaching the real knowledge to us. Previously, I tried the CCXP exam unsuccessfully after buying all the popular practice exams.
Bruce Liu, CCXP, Blue Cross Insurance HK
I am so thankful to have enrolled in Clear Action e-Consulting. I am certain the material prepared me well for the exam. I highly recommend it to others.
Louise Johnson, CCXP, Vice President of Client Experience, CO-OP Financial ServicesSend requests to Success at ClearAction.com or message via LinkedIn or book a discovery call by clicking “Let’s Talk” at the top of this web page.
(Promo code is usually for transfer from 1 topic to 5 topics.)
List price is USD $525 for 5-topics per person or $145 for 1 topic: you save $50 by using the online payment link. ClearAction keeps prices low by avoiding supplier paperwork and delays. This frees us up to do what we love: create ongoing new value for you!
More Information
You get a LOT for only USD $95 per topic! Low price encourages your whole team to enroll.
Why does the CCXP exam requires at least 3 years career background in customer experience management? This exam evaluates your ability to make wise decisions. 100% CCXP Exam Preparation sets you up with greater wisdom, such as:
How leading and lagging indicators work together, how all metrics follow a hierarchy of value and cause-and-effect, discovering high-value opportunities, designing effectiveness, resolving instances of issues, stopping prevalent issues, preventing issue occurrence for both internal and external customers (and partners and employee experience), how to engage leaders and facilitate work group collaboration, how to inspire employees and instill accountability, how people trust us (4 dimensions) and how to toggle across 8 partnering modes, formal change management toward initiative outcomes, how to capitalize on almost-free VoX and tailor findings for every work group, engaging every work group in doing their part to align to customers’ priorities and prosperity, how to align XM strategy with corporate strategy, values, and branding, and how to create a maturity roadmap and governance, and relationship-strengthening customer engagement.
Plus much more. You learn how to boost CXM ROI substantially in this efficient way to study. This rich context makes the exam more enjoyable and intuitive. It significantly increases your performance in every aspect of your CX career.
This CCXP Exam e-Consulting has a layered approach that allows deep dives where you need them. It is amazingly thorough, broad, deep, and efficient! For full preparation, study 3 hours per competency.
| Competency | Minutes |
|---|---|
| Essentials | 37 |
| Metrics | 98 |
| Design | 75 |
| Culture | 77 |
| VoC | 83 |
| Strategy | 79 |
Get everything you need to pass the CCXP exam:
- Save time: the fastest way to truly learn CXPA’s exam topics (7 hours info-packed videos)
- Practice 200 multiple-choice questions with clues and explanations
- 75 more multiple-choice story questions in Who Wants to Be a Millionaire quiz game format
- Recall far more through topic mastery scenarios (free feedback about your full grasp of the topics)
- NOTE: dedicate 8 hours to the videos: take notes, answer workbook questions, THEN complete quizzes
You get a workbook for each of 5 competencies:
- Watch a succinct narrated PowerPoint video with workbook
- Revisit any point! Easy navigation to any slides and specific content
- Comprehensive list of links to examples and templates instead of Googling
- Info layers let you blitz or deep-dive (visuals, audio, notes, links, questions)
- Achievement badges for each video section and quiz game
- Organized to simplify and fast-track long-term recall
Join CCXPs from 50+ countries who have benefited from this e-consulting:
- Licensed to you as an individual with no expiration: you get lifetime access
- Access resources up-to-date with all CCXP requirements
- Guaranteed to elevate your CX maturity mindset
Optional extras include:
- Get a 15% discount code for first-time CXPA membership, which also allows member discount on CCXP exam
- Links to templates and case studies
- Free instructor feedback on scenario exercises
- Experience Leadership Topic Mastery certificate and social media badge
- Peer-to-peer study groups
Thanks! This made the exam questions feel very approachable and intuitive.
Jenna Harwood-Pepers, CCXP, PointClickCare
I wish I’d bought this earlier, as I’ve discovered you are teaching the real knowledge to us. Previously, I tried the CCXP exam unsuccessfully after buying all the popular practice exams.
Bruce Liu, CCXP, Blue Cross Insurance HK
I am so thankful to have enrolled in Clear Action e-Consulting. I am certain the material prepared me well for the exam. I highly recommend it to others.
Louise Johnson, CCXP, Vice President of Client Experience, CO-OP Financial ServicesWhat is covered in this CCXP e-Consulting?
Start with Metrics for clarity on leading indicators of financial growth. Next, leading indicators reveal what you should focus on in Design, which shows you what’s needed in Culture. That tells you how VoC needs to motivate and educate everyone. Pull it all together in your CX Strategy.
Get started today!
I’ve recommended ClearAction CCXP e-Consulting to many others. Thanks again!
Nikki Pampalone, CCXP, Director of Customer Experience, Nationwide InsuranceGroup Skills
No extra charge for live sessions!
Minimum 5 participants. Content is identical in self-paced or live sessions.
Use the payment link below. Arrange your own 5-week series or join the waitlist for a public live session series scheduled at your convenience (email to Success at ClearAction.com). Minimum 5 participants.
For volume purchase of self-paced or live e-consulting, use the link below to specify the quantity (click “Qty” or “Details”) and send participant names to Success at ClearAction.com.
Note: You save $50 per person with immediate payment and you get immediate e-consulting access (in comparison to invoiced payment). We keep prices low by avoiding supplier paperwork and delays. This frees us up to do what we love: create ongoing new value!
Who has passed the CCXP exam?
Partial list of CCXPs who benefited from this e-consulting:
(3-column table)
Get started today!
Customer Experience is a broad topic and it would have been difficult to focus myself on the right things without this e-consulting to guide me. Lynn herself was friendly and available, making contact via email to see if she could assist in any way. I definitely believe it was worth the cost!
Jean Ochse, CCXPCan I earn a certificate?
- Experience Leadership Topic Mastery certificate and social media badge are earned by successfully answering 15 topic mastery scenarios: 3 for each of the 5 competencies. This is awarded by ClearAction Continuum, with individual feedback to you by CXPA Recognized Training Provider, Lynn Hunsaker.
- Certified Customer Experience Professional (CCXP) Certificate is earned by successfully answering 80% or more of 100 multiple choice questions in the CXPA’s CCXP exam. This is awarded by CXPA (Customer Experience Professionals Association).
Get started today!
I found these materials excellent. They were my main source of preparation for the exam. If you have a background in CX, then the videos and other reading materials on this site are all that you need. Lynn was also a fantastic help on specific queries that I had at different stages. She is responsive, helpful and very supportive. I would highly recommend ClearAction.
Graham Fagan, CCXP, Group Director, AIBWho designed CCXP e-consulting?
Experience Leadership Mastery was created by Lynn Hunsaker (CCXP, RTP). She led customer experience transformation for many years at Fortune-250 companies as Voice of Customer Manager, Strategic Information Manager, Customer Satisfaction Improvement Manager, Marketing Director, and Head of Global Quality. Through her team’s facilitation, every year every P&L made at least 2 accomplishments like this:- 16X reduction in customers’ time for service
- Exceeded customers’ expectations by 75%
- 10X increase in customer productivity
- 23X reduction in lead time from 5 days to 5 hours
- 6X improvement in trouble-shooting cycle time
- $1M savings monthly to the customer
- 80% reduction in customer engineers’ cycle time
- 75% reduction in customer-reported bugs/issues
This ambitious focus deepened cross-organizational collaboration and focus on customer prosperity as the path to trust, relationship strength, brand preference, higher profitability, and market share twice as high as the next competitor.
As a California certified teacher (SSAT/CBEST), Lynn created and taught 25 semester courses on marketing, advertising and business at San Jose State University, Mission College, University of California Berkeley Extension and UC Santa Cruz Silicon Valley Extension. Lynn is past president of American Marketing Association’s Silicon Valley chapter and Association for Psychological Type’s Bay Area chapter. She is a Certified Quality Manager, and Certified Practitioner of MBTI, CPI 260, Temperaments, and Interaction Styles, Recognized Training Provider, Certified Customer Experience Professional, and Professional Certified Marketer.
She conducted the world’s first global B2B customer experience practices study from 2010-2014. ClearAction was a founding corporate member of CXPA and Lynn has served on the CXPA board of directors and CX Experts panel, and as co-chair of many CXPA committees. Lynn is author of 3 experience leadership handbooks on Amazon Kindle. At CustomerThink.com, she is 1 of 5 Hall of Fame authors and since 2008 she is frequently #1 author and Author of the Year. Lynn is co-founder of the Experience Value Exchange with revolutionary methods for skill-building for Marketing, CS, CX, EX, and PX teams to influence company-wide prevention of issue recurrence and occurrence along with customer-inspired performance in every efficiency and growth effort.
Get started today!
Thank you, Lynn Hunsaker. Great resources, and helped me pass on the 1st attempt.
Ron Mozalewski, CCXP, Executive Director, Advocate Health CareWhat is the CCXP exam?
You will save tremendous time and costs through ClearAction’s CCXP Exam e-Consulting.
Get started today!
This resource was muy excellente! It really helped me uncover what I did not know and also helped me solidify my approach to CX transformation. I loved that I could listen in my car, on a tablet or at my desk. I highly recommend it. Worth every penny and I also passed the CCXP exam the first time!
Heather Younger, J.D., CCXP, Employee FanatixCan I schedule coaching with Lynn Hunsaker?
Coaching can be specific to your CCXP exam preparation or to your on-the-job application of the topics.
You can schedule coaching anytime, before or after your exam or study.
Customer experience coaching is the quickest way to get expert advice.
Another perspective can help you excel. We’ve been in your shoes, leading CXM in complex firms. Grow your capabilities faster through customer experience coaching.
Coaching sessions on any topic shown below for customer experience, employee experience, and partner experience:
- Metrics, dashboards, value
- Bonuses and recognition
- Deployment challenges
- Strategy, culture, and adoption
- CX solution provider selection and management
- Voice of the customer methodology and actionability
- Intelligence and insights
- Customer-centered marketing and processes
- Improvement and innovation
- Intentional customer experience as north star
How coaching differs from consulting:
- You present what you’re working on.
- We give you on-the-spot feedback.
- Calls are up to 90 minutes, max 2 people from your team.
- All visual aids shown real-time in the call.
Multiple groups may receive coaching at a discount.
Request customer experience coaching today!
You can schedule your coaching session(s) by clicking “Let’s Talk” in the upper right corner of ClearAction.com or send an email to Success at ClearAction.com or message via LinkedIn.
Join the hundreds of CCXPs who have used only this e-consulting to successfully pass the CCXP exam right away, by following all of our advice. ClearAction CCXP Exam e-Consulting’s CCXPs apply their expertise at these brands, and many more:
This is definitely your best bargain ever in CX resources! Now get twice as much, twice as efficiently.
2015 to 2020
$895 live with instructor feedback
$695 self-paced with instructor feedback
$500 self-paced without instructor feedback
2021 to now
$475 self-paced with instructor feedback
Plus: workbooks and template links
Plus: summary audio + PDF + slideshow
Plus: remote live sessions at no extra charge
Plus: twice as many multiple-choice questions!
Why?
Affordable for EVERYONE
Reduce CXPA’s 30% (!) re-take rate (save your $$)
CCXP should = elevated wisdom, not just a cert
Avoid invoices (tons of hours to get paid!)
Shrinkflation? No!! Increasing VALUE is best CX!
Save your precious time and money with this CCXP Exam e-Consulting. UNLIKE other resources such as cxpa.org, book of knowledge, videos, etc., THIS is 100% complete and up-to-date with CXPA’s certification exam. Our vision is for EVERYONE to learn from THIS.
Clear Action: engage everyone in walking the talk
This is e-consulting . . . far more value than “training”. It’s high-powered super-rare advice.
In place of an expensive consult, we avoid invoice rigmarole and give you super-affordable immediate access to e-consulting.
It saves your time, continuity, and resources. It boosts your influence, reputation, efficiency, capabilities, and growth!
Experience Leadership Mastery for everyone
customer, partner & employee experience excellence
Get your whole department on the same page! Cross-pollinate!
Live or self-paced sessions mix participants from all 3 levels, with online resources tailored to each level.
Foundations
For all experience managers
Intermediate
For seasoned XM managers
100% prep for certification
Advanced
For VPs, authors, CCXPs, etc.
Get live guidance
Masterminds Symposiums: Rapid Action Templates
Strategy Masterminds symposiums and mentoring for experts and executives in customer, employee, partner experience.
CX+EX+PX+MO Coaching
Get customized expert advice on your plans and challenges. Another perspective can help you excel.
Experience Value Exchange
Customer experience team learning community to make CX a team sport company-wide. Close the gap in what’s promised vs. delivered . . .
