Master the CCXP Exam!

Enjoy excelling in the exam
Revisit for ongoing career use

100% CCXP Exam Preparation

CCXP prep is self-paced or live learning sessions for 1 or 5 topics: Metrics & Analytics, Improvement & Design, Culture & Accountability, VoC & Intelligence, Operationalized Strategy, plus bonus module: ROI Essentials. You get a non-transferrable lifetime license to video segments (25-35 minutes each) totaling about 1.25 hours per topic. Get 10 true-false questions for each topic and 275 multiple-choice questions (includes 15-question Who Wants to Be a Millionaire quiz game for each topic, plus a 100-question practice test, and 40 multiple-choice questions per topic). 

Get personalized instructor feedback for 3 scenario questions per topic to earn your Experience Leadership Certificate. Your workbook for each topic includes questions relating videos to your own experiences and templates for applying key points in your work. Deep-dive now or in the future with links to examples and templates for many concepts in each topic.

Start here! Included are CCXP application advice and exam advice, sample application and exam preview and links for each CXPA step in your exam prep. Optional coaching or private live sessions for 2 participants. 15% discount code for first-time CXPA membership. Live sessions at no extra charge can be arranged for 5+ participants. Download: 1-page summary (PDF).

A unique context that will make your exam intuitive, less stressful, and more successful.


Thanks! This made the exam questions feel very approachable and intuitive.
Jenna Harwood PepersJenna Harwood-Pepers, CCXP, PointClickCare

I wish I’d bought this earlier, as I’ve discovered you are teaching the real knowledge to us. Previously, I tried the CCXP exam unsuccessfully after buying all the popular practice exams.
Bruce LiuBruce Liu, CCXP, Blue Cross Insurance HK

I am so thankful to have enrolled in Clear Action e-Consulting. I am certain the material prepared me well for the exam. I highly recommend it to others.
Louise JohnsonLouise Johnson, CCXP, Vice President of Client Experience, CO-OP Financial Services

It was really a great journey to prepare for the exam and I am certain that it would have been a lot more challenging without your materials and advice.
Izeta SamardzicIzeta Samardžić, CCXP, Bulb Tech

Thank you! Learned a ton while studying for the exam and your materials played a big role in that.
Stephanie DavisStephanie Davis, CCXP, Blue Stream Fiber

I liked the practice questions and structured program for passing the exam. The recorded webinars with closed captioning allowed me to go at my own pace and know where to focus my studying. The consolidated summaries were very helpful.
Senior Customer Experience Consultant

This was one of the first CCXP resources out there. It was a huge help in passing with my first attempt.
Jennifer WrightJennifer Wright, PhD, CCXP, Vice President of Customer Experience, Magellan Health

This is certainly among the best CX content I’ve ever found, uniting concepts and application, delivering a true proposal for a CXM system connected with business results. Thank you very much for your attention and interaction throughout the process.
Elaine MazzonElaine Mazzon, Phonetrack

ClearAction enabled me to bring all my CX knowledge together and study at my own pace, so that I was ready to take the exam when I was ready.
Laurence Fox, CCXP, SHAPE Australia

Deep and clearly explained content, connecting CX / EX with real life scenarios to ground each aspect of the CX discipline! It was definitely a cornerstone for achieving the CCXP. Full recommended!!!
Tatiana Ramirez, CCXP, Instituto de Mercadeo Agropecuario

Thank you very much for the valuable information and feedback on the Topic Mastery scenarios!
Silke WieselSilke Wiesel, PhD, CCXP, Chiesi Group

The ClearAction resources go beyond test preparation. It’s a thorough and deep review of CX wisdom. I not only felt prepared to take the test, I felt prepared to take on a major CX role in my organization and to approach the work feeling confident that I could make a measurable and meaningful impact.
Vice President of Customer Experience

I might not have passed the test without ClearAction’s prep. The myth-busters really pushed me over the top to answer quite a few of the questions I would have not been confident in otherwise.
The way the resources are organized helped me synthesize my thoughts around the CX competencies. Even if I could have passed the exam without these prep resources, it was time well spent.
Jessica NobleJessica Noble, CCXP, Enavate

This resource was muy excellente! It really helped me uncover what I did not know and also helped me solidify my approach to CX transformation. I loved that I could listen in my car, on a tablet or at my desk. I highly recommend it. Worth every penny and I also passed the CCXP exam the first time!
Heather YoungerHeather Younger, J.D., CCXP, Employee Fanatix

Customer Experience is a broad topic and it would have been difficult to focus myself on the right things without these resources to guide me. Lynn herself was friendly and available, making contact via email to see if she could assist in any way. I definitely believe it was worth the cost!
Jean OchseJean Ochse, CCXP

Personally, I think the price paid is less than what it is actually worth. The price should be in the USD $700’s, if not more.
Ron Mozalewski

Thank you, Lynn Hunsaker. Great resource, and helped me pass on the 1st attempt.
Ron MozalewskiRon Mozalewski, CCXP, Executive Director, Advocate Health Care

I wanted to congratulate you on your prep resources. I felt it completely covered the material perfectly and a fellow CXPA member recommended it to me. Considering how concise it is, that is very impressive, indeed! I was able to do a complete refresher the morning of the exam.

I found the resource materials excellent. They were my main source of preparation for the exam. If you have a background in CX, then the videos and other reading materials on this site are all that you need. Lynn was also a fantastic help on specific queries that I had at different stages. She is responsive, helpful and very supportive. I would highly recommend ClearAction.
Graham FaganGraham Fagan, CCXP, Group Director, AIB

The resources were extremely helpful. I felt that your instruction was spot on.

Thank you so much, Lynn Hunsaker. I couldn’t have done it without you. Thankful for you and ClearAction.
Carrie WestonCarrie Weston, CCXP, Director of Customer Experience, Knape & Vogt Manufacturing

I’m happy to give credit to the prep resources for ‘pushing me over the top’ in passing the CCXP exam today.

I’ve recommended ClearAction CCXP e-Consulting to many others. Thanks again!
Nikki PampaloneNikki Pampalone, CCXP, Director of Customer Experience, Nationwide Insurance

Excellent resource for CCXP preparation. Very robust, complete and helpful guide. Highly recommended.

Thank you for all your help with the CCXP and other useful information about customer experience. Much appreciated!
Somesh ChablaniSomesh Chablani, CCXP, Global Head of Digital Transformation Sales, FIS

Great resources, Lynn! It definitely helped me earn my CCXP credential.
Roberta O'KeithRoberta O'Keith, CCXP, Customer Experience Leader, Murphy-Hoffman

Bonus: you get Experience Leadership wisdom that fast-tracks your career performance in addition to 100% CCXP preparation.

  • It’s the key to buy-in, engagement, and ROI proof.

  • Making their goals yours grows your profitability.

  • Lifetime value mindset improves CS, CX, PX, and EX.

  • It engages everyone to minimize silos.

  • It doubles the value of touchpoints and XM.

Everyone should start with Experience Leadership — now!

experience leadership definition

Get your CCXP e-Consulting now

7-Day Guarantee


Thanks! This made the exam questions feel very approachable and intuitive.
Jenna Harwood PepersJenna Harwood-Pepers, CCXP, PointClickCare

I wish I’d bought this earlier, as I’ve discovered you are teaching the real knowledge to us. Previously, I tried the CCXP exam unsuccessfully after buying all the popular practice exams.
Bruce LiuBruce Liu, CCXP, Blue Cross Insurance HK

I am so thankful to have enrolled in Clear Action e-Consulting. I am certain the material prepared me well for the exam. I highly recommend it to others.
Louise JohnsonLouise Johnson, CCXP, Vice President of Client Experience, CO-OP Financial Services

CCXP Exam e-Consulting




Send requests to Success at ClearAction.com or message via LinkedIn or book a discovery call by clicking “Let’s Talk” at the top of this web page.
(Promo code is usually for transfer from 1 topic to 5 topics.)
List price is USD $525 for 5-topics per person or $145 for 1 topic: you save $50 by using the online payment link. ClearAction keeps prices low by avoiding supplier paperwork and delays. This frees us up to do what we love: create ongoing new value for you!

More Information


You get a LOT for only USD $95 per topic! Low price encourages your whole team to enroll.

Why does the CCXP exam requires at least 3 years career background in customer experience management? This exam evaluates your ability to make wise decisions. 100% CCXP Exam Preparation sets you up with greater wisdom, such as:

How leading and lagging indicators work together, how all metrics follow a hierarchy of value and cause-and-effect, discovering high-value opportunities, designing effectiveness, resolving instances of issues, stopping prevalent issues, preventing issue occurrence for both internal and external customers (and partners and employee experience), how to engage leaders and facilitate work group collaboration, how to inspire employees and instill accountability, how people trust us (4 dimensions) and how to toggle across 8 partnering modes, formal change management toward initiative outcomes, how to capitalize on almost-free VoX and tailor findings for every work group, engaging every work group in doing their part to align to customers’ priorities and prosperity, how to align XM strategy with corporate strategy, values, and branding, and how to create a maturity roadmap and governance, and relationship-strengthening customer engagement.

Plus much more. You learn how to boost CXM ROI substantially in this efficient way to study. This rich context makes the exam more enjoyable and intuitive. It significantly increases your performance in every aspect of your CX career.



This CCXP Exam e-Consulting has a layered approach that allows deep dives where you need them. It is amazingly thorough, broad, deep, and efficient! For full preparation, study 3 hours per competency.

CompetencyMinutes
Essentials37
Metrics98
Design75
Culture77
VoC83
Strategy79


Get everything you need to pass the CCXP exam:

  • Save time: the fastest way to truly learn CXPA’s exam topics (7 hours info-packed videos)
  • Practice 200 multiple-choice questions with clues and explanations
  • 75 more multiple-choice story questions in Who Wants to Be a Millionaire quiz game format
  • Recall far more through topic mastery scenarios (free feedback about your full grasp of the topics)
  • NOTE: dedicate 8 hours to the videos: take notes, answer workbook questions, THEN complete quizzes

You get a workbook for each of 5 competencies:

  • Watch a succinct narrated PowerPoint video with workbook
  • Revisit any point! Easy navigation to any slides and specific content
  • Comprehensive list of links to examples and templates instead of Googling
  • Info layers let you blitz or deep-dive (visuals, audio, notes, links, questions)
  • Achievement badges for each video section and quiz game
  • Organized to simplify and fast-track long-term recall


Join CCXPs from 50+ countries who have benefited from this e-consulting:

  • Licensed to you as an individual with no expiration: you get lifetime access
  • Access resources up-to-date with all CCXP requirements
  • Guaranteed to elevate your CX maturity mindset

Optional extras include:

  • Get a 15% discount code for first-time CXPA membership, which also allows member discount on CCXP exam
  • Links to templates and case studies
  • Free instructor feedback on scenario exercises
  • Experience Leadership Topic Mastery certificate and social media badge
  • Peer-to-peer study groups

7-Day Guarantee


Thanks! This made the exam questions feel very approachable and intuitive.
Jenna Harwood PepersJenna Harwood-Pepers, CCXP, PointClickCare

I wish I’d bought this earlier, as I’ve discovered you are teaching the real knowledge to us. Previously, I tried the CCXP exam unsuccessfully after buying all the popular practice exams.
Bruce LiuBruce Liu, CCXP, Blue Cross Insurance HK

I am so thankful to have enrolled in Clear Action e-Consulting. I am certain the material prepared me well for the exam. I highly recommend it to others.
Louise JohnsonLouise Johnson, CCXP, Vice President of Client Experience, CO-OP Financial Services

CCXP Exam e-Consulting





What is covered in this CCXP e-Consulting?


Start with Metrics for clarity on leading indicators of financial growth. Next, leading indicators reveal what you should focus on in Design, which shows you what’s needed in Culture. That tells you how VoC needs to motivate and educate everyone. Pull it all together in your CX Strategy.

Metrics:

  • Right CX metric uses, executive buy-in, outcomes & org strategy, CX statistics & mining
  • Return on CX, getting execs’ buy-in, focus on highest value, aligning incentives
  • Leading indicators, lagging indicators, balanced scorecard, stimulating action
  • Lifetime value, NPS, CSAT, effort score, health score, secure index
  • Retention, share of wallet, wallet allocation rule, sales velocity, margin expansion
  • CX annuities, jobs-to-be-done, core-growth customers
  • Statistical significance, confidence, validity, reliability, top-box, standard deviation, cross-tabs
  • Tech buying, budget, data mining, predictive analytics
  • Stated and implied importance, regression, correlation, key driver analysis
  • Qualitative and quantitative data, perception data, descriptive and outcome data
  • Metrics communication and presentation, self-service data, engagement monitoring
  • Data visualization, data and metric silos, and more



Design:

  • Improvement prioritization, CX design steps & tools, continuous improvement, change management
  • Success factors for improvement, innovation, design, personas, journey maps
  • Leading change, smoothing silos, company-wide momentum in acting on maps and personas
  • Prevention of issue recurrence and occurrence, design thinking, human-centered design
  • Agile design and iterative ideation, behavioral science, innovation culture
  • Employee creativity, thinking hats, CX annuities, jobs-to-be-done, core-growth customers
  • Needs and wants, gap analysis, requirements and opportunities prioritization
  • Contextual inquiry, qualitative research, service blueprint
  • Research testing, prototyping, control and response plans, validation and verification, contingencies
  • Interdependencies, project management, process management, continual improvement, and more



Culture:

  • Assess CX maturity, CX communication, build CX-based culture, customer-centric decisions, recognition
  • Engaging executives at every level and in every function in making a difference for customers
  • Customer-centricity self-assessment, keys to accountability
  • Customer-centric maturity, executive sponsorship, business decision criteria
  • Strategic pillars, business goal alignment, performance ownership
  • Internal branding and messaging, employee journey and engagement, inclusion, charters and roles
  • CX annuities, jobs-to-be-done, core-growth customers, experience leadership, and more



VoC:

  • Internal & external CX data, design & collect VoC, behavioral science, qualitative & quantitative
  • Customer-centric VoC, compelling customer intelligence, VoC portfolio
  • Qualitative and quantitative research, behavioral science
  • Customer-initiated and company-initiated VoC, internal and external customer feedback
  • Operational and customer data, gap analysis, executives’ and employees’ customer insights
  • Stratified random samples, CX annuities, jobs-to-be-done, core-growth customers
  • Lifetime value, NPS, CSAT, effort score, health score, secure index, value quotient
  • Statistical significance, confidence, validity, reliability, top-box, standard deviation
  • Cross-tabs, data mining, predictive analytics, stated and implied importance
  • Regression, correlation, key driver analysis, and more



Strategy:

  • CX ROI case & communication, brand & org strategy, cross-org interdependencies
  • Intentional customer experience, CX north star, branded customer experience
  • Operationalized strategy, CX ecosystem, governance, CX strategy template
  • CX maturity roadmap, strategy success assessment
  • Strategic planning frameworks, alignment to brand values and attributes
  • Business case, CX annuities, jobs-to-be-done, core-growth customers
  • Benchmarking, cross-organizational collaboration, interdependencies among people and processes
  • Messaging internally and externally, strengthening CX DNA, and more

Get started today!

7-Day Guarantee

I’ve recommended ClearAction CCXP e-Consulting to many others. Thanks again!
Nikki PampaloneNikki Pampalone, CCXP, Director of Customer Experience, Nationwide Insurance

Group Skills

No extra charge for live sessions!

Minimum 5 participants. Content is identical in self-paced or live sessions.

Use the payment link below. Arrange your own 5-week series or join the waitlist for a public live session series scheduled at your convenience (email to Success at ClearAction.com). Minimum 5 participants.

For volume purchase of self-paced or live e-consultinguse the link below to specify the quantity (click “Qty” or “Details”) and send participant names to Success at ClearAction.com.

CCXP 5 Topics

CCXP 1 Topic

Note: You save $50 per person with immediate payment and you get immediate e-consulting access (in comparison to invoiced payment). We keep prices low by avoiding supplier paperwork and delays. This frees us up to do what we love: create ongoing new value!

Who has passed the CCXP exam?


Partial list of CCXPs who benefited from this e-consulting:
(3-column table)

US West
Ryan Abualsamh
TJ Adler
AJ Ajinwo
Vicki Amon-Higa
Corey Arthurholt
Sherrie Austin
Gary Batroff
Amy Bell
Myoung Blaauboer
Ellen Brady
Paul Broughton
Susan Brown
Steven Carleton
Eddie Christian
Lonna Coleman
Braeden Daly
Venkata Dasari
Stephanie Davis
Shannon Denniston
Erin DeSilva
Davianne Florea
Aaron Fox
Lani Lorenz Fry
Maura Goicochea
Sharone Goldman
Amy Goodwin
Mandy Goodwin
Michael Gray
Erin Hansman
Amanda Hanson
Sam Harami
Kay Lynn Hendrix
Moynul Hoque
Giri Iyer
Mitchell Josh
Kim Kemmer
Sheila Knight-Fields
Kim Kosik
Brian Latham
Marla Lucas
Aubrey Macklin
Megan Marburger
Rachael McBrearty
Joseph Mitileri
Jessica Noble
Rachael Perez
Robert Perez
Ryan Peterson
Mary Catherine Plunkett
Joe Powell
Terry Reynolds
Eric Rhoades
Bob Roark
Sarah Sang
Michelle Sawa
Vidhya Siriam
Melissa Skogan
Rodney Smith
Krutika Sogal
Paul Stone
Matt Stuckey
Leigh Taylor
Steve Tennant
Alyce Traverso
Eric Ullman
Katie Wallace
John Wong
Ellie Wu
Maggie Young
Errol Youngborg
Heather Younger
Chris Zepeda

US East
Ralf Achtelstetter
Jennifer Alcarez
Rhonda Allen
Sanjay Asthana
Wai Au
Risa Baltes
Michael Bartlett
Tracy Bernstein
Van Bevins
Millicent Blalock
Patrice Blum
Barbara Blume Ensign
Sonya Boone
Jodi Bradley
Alan Brooks
Beckie Brooks
Somesh Chablani
Abhitabh Chandra
Alison Circle
Darby Coe
Mary Rose Coleman
Ram Dasari
Stephanie Davis
Gene De Libero
Kim Dixon
Michelle Ebbs
Fernando Egea
Katelyn Fisher
Lisa Flynn
Tanya Fowler
Ann Gougebas
Michael Hadden
Anne Hampton
Lisa Haskins
Jeffrey Heath
Terri Helus
Frank Hone
Cecilia James
Wanda Jett
Carolyn Jeskey
Louise Johnson
Mark Johnson
Mark Johnson
Suzanne Kinney
Jim Kitterman
Carolyn Klinger
Tracy Kuchar
Jason Kuperschmid
Scott Kyles
Craig Lieneck
Emily McCandless
Matt Macon
Rick Malsch
Sheila March
Sandra Mathis
Ryan McKeever
Katie McNamara
MaryAnn Monroe
Aaron Mosby
Ron Mozalewski
Kyle Murphy
Lisa Musante
Logan Nasr
Shawn Noble
Roberta O’Keith
Daniel Olsen
Nikki Pampalone
Liliana Petrova
Kristen Rice
Eileen Rimeikis
Angeleen Rohda
Jonathan Ruchman
Natalie Schneider
Sara Schumann
Margie Sfeir
Maulin Shah
David Shaw
Diane Simmons
Mark Smith
Bill Stavros
Tim Steinmetz
Ron Taylor
Mario Toussaint
Bob Trent
Abby van de Bogert
Nancy Vega
Laura Vigliotta
Lizzie Welles
Carrie Weston
Cassie Wilcox
Jennifer Wright
Kristina Zeitvogel

Canada
Kari Baker
Krista Breckman
Kevin Carruthers
Andrew Esemezie
Sophia Frey
Jenna Harwood-Pepers
Ruth John
Dennis Lemon
Jennifer MacDonald
Nancy Ortenberg
Sandra Pacitti
Michael Poulin
Aviva Shiff
Shawn Silzer
Bibi Sofowote
Simone Wilson
Julianna Zaremba

EMEA
Raneem Al Delaijan
Mohammed Albadr
Darryl Alexander
Kamil Ali
Muneera AlSunaid
Paola Annis
Shatha Balto
Ehsan Bin-Abdullah
Moronke Bamgbala
Daniel Bogaards
Vicky Brookes
Horacio Calvo
Shirley Campbell
Cristina Carbone
Gabriela Ciupitu
Toby Courtney-Thomas
Veronika Dittes
Ma’en El-Baz
Abdallah Elbadawy
Ivan Kovačić
Rania Mehwi
Graham Fagan
Sabrina Haddach
Raphael Hergge
Izzat Husrieh
Jolian Ibrahim
Gustavo Imhof
Mahmoud Jallad
Oghenekevwe John-Olori
Valentin Kaelin
Clare Kavanagh
Diane Korir-Orora
Emma Ledwidge
Andrew Loach
Katerina Mavrou
Barbara Mercolini
Laura Metcalfe
Youssef Negm
Jean Ochse
Stephanie Ogulin-Weinlich
Rebecca Okoroji
Attia Salim
Izeta Samardžić
Francesca Siboni
Ahmad Sidawi
Ima Somers
Agnes Sroka
Grace Tagwireyi
Erika Toth
Yasmin Van Den Hoven
Marios Vlachos
Remi Weber
Marleen Wedler
Silke Wiesel
Matthias Witt

Oceania/Asia
Parag Alurkar
Mohammad Firdhaus Baharom
Sonia Bhatia-Salmin
Lionel Bird
Lindsay Carapella
Surbhi Chadha
Laurence Fox
Zora Hoare
Jenny Hunter
Aneesh Kammath
Raju Kotagal
Carsten Ley
Andy McCutcheon
Sangeetha Murthy
Rod Netterfield
Ravindra Patwardhan
Magda Prada
Anita Siassios
Aurawan Sachaphornskul
Ian Stokol

Latin America
Samantha Conyers
Felipe Jurjevic
Sebastien Munar
Marcelo Riva
Tatiana Ramirez
Francisco Zapata


 

Get started today!

7-Day Guarantee

Customer Experience is a broad topic and it would have been difficult to focus myself on the right things without this e-consulting to guide me. Lynn herself was friendly and available, making contact via email to see if she could assist in any way. I definitely believe it was worth the cost!
Jean OchseJean Ochse, CCXP

CCXP Exam e-Consulting





Can I earn a certificate?

  1. Experience Leadership Topic Mastery certificate and social media badge are earned by successfully answering 15 topic mastery scenarios: 3 for each of the 5 competencies. This is awarded by ClearAction Continuum, with individual feedback to you by CXPA Recognized Training Provider, Lynn Hunsaker.
  2. Certified Customer Experience Professional (CCXP) Certificate is earned by successfully answering 80% or more of 100 multiple choice questions in the CXPA’s CCXP exam. This is awarded by CXPA (Customer Experience Professionals Association).

CCXP certificates

Get started today!


7-Day Guarantee

I found these materials excellent. They were my main source of preparation for the exam. If you have a background in CX, then the videos and other reading materials on this site are all that you need. Lynn was also a fantastic help on specific queries that I had at different stages. She is responsive, helpful and very supportive. I would highly recommend ClearAction.
Graham FaganGraham Fagan, CCXP, Group Director, AIB

CCXP Exam e-Consulting





Who designed CCXP e-consulting?


Lynn HunsakerExperience Leadership Mastery was created by Lynn Hunsaker (CCXP, RTP). She led customer experience transformation for many years at Fortune-250 companies as Voice of Customer Manager, Strategic Information Manager, Customer Satisfaction Improvement Manager, Marketing Director, and Head of Global Quality. Through her team’s facilitation, every year every P&L made at least 2 accomplishments like this:

  • 16X reduction in customers’ time for service
  • Exceeded customers’ expectations by 75%
  • 10X increase in customer productivity
  • 23X reduction in lead time from 5 days to 5 hours
  • 6X improvement in trouble-shooting cycle time
  • $1M savings monthly to the customer
  • 80% reduction in customer engineers’ cycle time
  • 75% reduction in customer-reported bugs/issues

This ambitious focus deepened cross-organizational collaboration and focus on customer prosperity as the path to trust, relationship strength, brand preference, higher profitability, and market share twice as high as the next competitor.

As a California certified teacher (SSAT/CBEST), Lynn created and taught 25 semester courses on marketing, advertising and business at San Jose State University, Mission College, University of California Berkeley Extension and UC Santa Cruz Silicon Valley Extension. Lynn is past president of American Marketing Association’s Silicon Valley chapter and Association for Psychological Type’s Bay Area chapter. She is a Certified Quality Manager, and Certified Practitioner of MBTI, CPI 260, Temperaments, and Interaction Styles, Recognized Training Provider, Certified Customer Experience Professional, and Professional Certified Marketer.

She conducted the world’s first global B2B customer experience practices study from 2010-2014. ClearAction was a founding corporate member of CXPA and Lynn has served on the CXPA board of directors and CX Experts panel, and as co-chair of many CXPA committees. Lynn is author of 3 experience leadership handbooks on Amazon Kindle. At CustomerThink.com, she is 1 of 5 Hall of Fame authors and since 2008 she is frequently #1 author and Author of the Year. Lynn is co-founder of the Experience Value Exchange with revolutionary methods for skill-building for Marketing, CS, CX, EX, and PX teams to influence company-wide prevention of issue recurrence and occurrence along with customer-inspired performance in every efficiency and growth effort.

CXPA Recognized Training Provider

Get started today!

7-Day Guarantee

Thank you, Lynn Hunsaker. Great resources, and helped me pass on the 1st attempt.
Ron MozalewskiRon Mozalewski, CCXP, Executive Director, Advocate Health Care

CCXP Exam e-Consulting





What is the CCXP exam?


The CCXP certification exam is owned and administered by the Customer Experience Professionals Association. (CXPA.org)

CXPA.org and ClearAction.com are independent. ClearAction is a CXPA-Recognized Training Provider. CXPA runs CCXP exam separately.

This is what the exam looks like: Preview

There are 100 multiple-choice CCXP questions, with one correct answer and three incorrect options. The score required to pass the examination is 80%.

Many parties inappropriately use the terms “Certified,” “Accredited,” or “Accreditation” when the resource offered is below the rigor of measurement against an independent criterion of proficiency.

  • Was the resource developed through a broad, consensus-based process in alignment with industry standards for workplace credentials? Does it properly represent itself?
  • What rigor is reflected in the qualifications and assessment process of the credential?

CCXP exam questions are based on an industry-wide job task analysis. In 2020, more than 150 customer experience professionals provided feedback on the importance of job tasks covering the scope of the CX profession. These findings shaped the current upgrade of the CCXP exam.

CXPA established the Recognized Training Provider credential to assure you of high quality. RTPs are selected according to a challenging set of quality standards. Since 2015 (for 9 years now!), online CCXP e-consulting designed by Lynn Hunsaker, Chief Customer Officer at ClearAction Continuum, was the first recipient of CXPA’s seal of approval.

Here is more information about the CCXP exam process.

These are CXPA’s fees:

  • $495 (USD) CXPA member price for application and exam via CXPA.org.
  • $645 (USD) non-member price for application and exam via CXPA.org.
  • $686.25 with ClearAction’s 15% discount: one-year membership plus application and exam via CXPA.org.
  • $720 (USD) without discount: one-year membership plus application and exam via CXPA.org.

Presently, about 30% of candidates retake the exam. The vast majority of these people did not engage a CXPA-Recognized Training Provider (RTP), or followed only part of the RTP recommendations, or did not read the multiple choice questions carefully. You may retake the CCXP examination up to three times within your six-month exam eligibility period. The exam retake fee is $198 for CXPA members and $348 for non-members. Individuals who are not successful at passing the exam after 3 attempts will be required to begin the process again, including paying the certification application and exam fee in effect at the time of reapplication.

(ClearAction CCXP Demo)

(Comparisons to Other Resources)

You will save tremendous time and costs through ClearAction’s CCXP Exam e-Consulting.

Get started today!

7-Day Guarantee

This resource was muy excellente! It really helped me uncover what I did not know and also helped me solidify my approach to CX transformation. I loved that I could listen in my car, on a tablet or at my desk. I highly recommend it. Worth every penny and I also passed the CCXP exam the first time!
Heather YoungerHeather Younger, J.D., CCXP, Employee Fanatix

CCXP Exam e-Consulting





Can I schedule coaching with Lynn Hunsaker?


Coaching can be specific to your CCXP exam preparation or to your on-the-job application of the topics.

You can schedule coaching anytime, before or after your exam or study.

Customer experience coaching is the quickest way to get expert advice.

Another perspective can help you excel. We’ve been in your shoes, leading CXM in complex firms. Grow your capabilities faster through customer experience coaching.

Coaching sessions on any topic shown below for customer experience, employee experience, and partner experience:

  • Metrics, dashboards, value
  • Bonuses and recognition
  • Deployment challenges
  • Strategy, culture, and adoption
  • CX solution provider selection and management
  • Voice of the customer methodology and actionability
  • Intelligence and insights
  • Customer-centered marketing and processes
  • Improvement and innovation
  • Intentional customer experience as north star

How coaching differs from consulting:

  • You present what you’re working on.
  • We give you on-the-spot feedback.
  • Calls are up to 90 minutes, max 2 people from your team.
  • All visual aids shown real-time in the call.

Multiple groups may receive coaching at a discount.

Request customer experience coaching today!

You can schedule your coaching session(s) by clicking “Let’s Talk” in the upper right corner of ClearAction.com or send an email to Success at ClearAction.com or message via LinkedIn.

Join the hundreds of CCXPs who have used only this e-consulting to successfully pass the CCXP exam right away, by following all of our advice. ClearAction CCXP Exam e-Consulting’s CCXPs apply their expertise at these brands, and many more:

CCXP Alumni

This is definitely your best bargain ever in CX resources! Now get twice as much, twice as efficiently.

2015 to 2020

$895 live with instructor feedback
$695 self-paced with instructor feedback
$500 self-paced without instructor feedback

2021 to now

$475 self-paced with instructor feedback
Plus: workbooks and template links
Plus: summary audio + PDF + slideshow
Plus: remote live sessions at no extra charge
Plus: twice as many multiple-choice questions!

Why?

Affordable for EVERYONE
Reduce CXPA’s 30% (!) re-take rate (save your $$)
CCXP should = elevated wisdom, not just a cert
Avoid invoices (tons of hours to get paid!)
Shrinkflation? No!! Increasing VALUE is best CX!

Save your precious time and money with this CCXP Exam e-Consulting. UNLIKE other resources such as cxpa.org, book of knowledge, videos, etc., THIS is 100% complete and up-to-date with CXPA’s certification exam. Our vision is for EVERYONE to learn from THIS.

Clear Action: engage everyone in walking the talk

This is e-consulting . . . far more value than “training”. It’s high-powered super-rare advice.

In place of an expensive consult, we avoid invoice rigmarole and give you super-affordable immediate access to e-consulting.

It saves your time, continuity, and resources. It boosts your influence, reputation, efficiency, capabilities, and growth!

Experience Leadership Mastery for everyone

customer, partner & employee experience excellence

Get your whole department on the same page! Cross-pollinate!
Live or self-paced sessions mix participants from all 3 levels, with online resources tailored to each level.

e-Consulting for All Managers

Foundations
For all experience managers

Intermediate customer experience training

Intermediate
For seasoned XM managers
100% prep for certification

Experience Leadership Experts

Advanced
For VPs, authors, CCXPs, etc.

Get live guidance

Masterminds Symposiums: Rapid Action Templates

Strategy Masterminds symposiums and mentoring for experts and executives in customer, employee, partner experience.

CX+EX+PX+MO Coaching

Get customized expert advice on your plans and challenges. Another perspective can help you excel.

Experience Value Exchange

$19.00

Customer experience team learning community to make CX a team sport company-wide. Close the gap in what’s promised vs. delivered . . .

Billed once per month until cancelled