Experience Leadership MasterClass

Customer Experience Course for All Managers

For every manager of customer, employee, and partner experience (experience management: XM).

Self-paced and live resources are the same: 4.2 hours video plus case studies, quizzes, and application exercises.

  • XM Team Sport Essentials: 29 minutes
  • XM Metrics & Analytics: 33 minutes
  • XM Improvement & Design: 37 minutes
  • Culture & Accountability: 38 minutes
  • VoX & Intelligence: 64 minutes
  • XM Team Sport Strategy: 51 minutes

Get an actionable overview for making XM a team sport company-wide.

Team Sport? Customers pay for salaries, budgets, and profit sharing. Employees create what customers pay for, and partners help deliver it. CX, EX, and PX are the heart of any organization’s survival and growth!

2010’s XM methods are limiting your value. For example, HR and Finance responsibilities are actively managed by EVERY supervisor. Are CX, EX, and PX? Why not? You rely on everyone company-wide to get it right consistently, right? See these 23 examples of warped experience management.

This course is universally applicable to customer experience, employee experience, and partner experience. It highlights commonalities and cross-pollination. Employees are customers of their supervisors. Partners are customers of your partnership ecosystem. XM is stronger when you consider these 3 together.

Self-paced or privately scheduled, or add your name to the wait list for minimum 5 participants.

  • 6 videos (4 hours) with easy navigation by slides and animations and closed caption
  • 1 handbook with case studies for all key points
  • True-false questions for each topic: Essentials, Metrics, Design, Culture, VoC, Strategy
  • Lifetime non-transferrable license for each participant’s personal use
  • You can start with this course and upgrade later to the CCXP Exam Course with a credit for this course
  • Excellent introduction to the Experience Value Exchange and ClearAction’s resources
  • Optional coaching can be applied to any topic in this course

Enroll all your CX, CS, EX, PX, and Marketing managers. The accompanying true-false quizzes and handbook can be used in your staff meetings, lunch-n-learns, etc. to up-level your team to 2020’s standards.

Get started today!

29-minute video with handbook, case studies, true-false quiz, and easy slide image navigation to revisit any specific point, no expiration.

Group Learning

You can order multiple self-paced or remote live classes. You can schedule 5 live class sessions weekly, bi-weekly, or monthly (see calendar at bit.ly/meetLH and send an email to Success at ClearAction.com). Let’s get started!

Self-paced: specify quantity at
$300 per person for 2+ participants
with this link or QR code:

CX Team Sport Course 2-9 participants
2+ Licenses

Self-paced: specify quantity at
$200 per person for 10+ participants
with this link or QR code:

Leading CX Team Sport 10-Plus
10+ Licenses

5 Live Classes: Specify quantity at $400
per person for 5+ participants
with this link or QR code:

5+ Licenses

5 Live Classes: Specify quantity at $300
per person for 10+ participants
with this link or QR code:

10+ Licenses

Course Instructor

Lynn Hunsaker

This Experience Management Course is taught by Lynn Hunsaker (CCXP, RTP). She led customer experience transformation for many years at Fortune-250 companies as Head of Global Quality, Marketing Director, Strategic Information Manager, Customer Satisfaction Improvement Manager, and Voice of Customer Manager. Partial list of accomplishments:

  • 16X reduction in customers’ time for service
  • Exceeded customers’ expectations by 75%
  • 10X increase in customer productivity
  • 23X reduction in lead time from 5 days to 5 hours
  • 6X improvement in trouble-shooting cycle time
  • $1M savings monthly to the customer
  • 80% reduction in customer engineers’ cycle time
  • 75% reduction in customer-reported bugs/issues

As a California-certified teacher, Lynn created and taught 24 college courses on marketing, advertising and business at San Jose State University, Mission College, University of California Berkeley Extension and UC Santa Cruz Silicon Valley Extension. Lynn is past president of American Marketing Association’s Silicon Valley chapter and Association for Psychological Type’s Bay Area chapter. She is a Certified Quality Manager, and Certified Practitioner of MBTI, CPI 260, Temperaments, and Interaction Styles, and Professional Certified Marketer.

Lynn conducted the world’s first marketing operations practices study in 2007 and the world’s first global B2B customer experience practices study from 2010-2014. ClearAction was a founding corporate member of CXPA and Lynn has served on the CXPA board of directors and CX Experts panel, and as co-chair of many CXPA committees. Lynn is author of 3 experience leadership handbooks on Amazon Kindle. At CustomerThink.com, she is 1 of 5 Hall of Fame recipients and was #1 Author of the Year in 2015 and 2017. Lynn is co-founder of the Experience Value Exchange with revolutionary methods for skill-building, aimed at making CX a company-wide team sport.

Get your Customer Experience Course today!

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