Explore the keys to 5 fundamentals for customer experience management success:
1) What is Customer Experience?
2) Why Manage Customer Experience?
3) What is Customer Experience Management?
4) What are Tools for Managing Customer Experience?
5) Who Should Lead Customer Experience Management?
This 58-minute self-paced online course has narrated slides you can access anytime with no expiration. It includes 7 exercises to help you absorb knowledge and begin your plan for accelerating customer experience excellence. This training is suitable for seasoned executives and employees at any stage of their career in any functional area, and customer experience professionals alike.
Plus topic mastery quiz: get your CXM 101 Certificate for topic application success!
Let’s get started!
Learn the basics of customer experience management: what it is, why it matters, how to develop your strategy, and how to accelerate lasting results.
Volume discounts available at these tiers:
$80/course for 5-9 seats
$75/course for 10-49 seats
$70/course for 50-99 seats
$65/course for 100-499 seats
$60/course for 500-999 seats
$50/course for 1000 or more seats
“A very good overview of CX management processes”
“This course would be very good for someone who is just starting to figure out what customer experience management is or someone who wants a general idea, like a CEO”
“Course content is overall excellent”
“High level enough for those just diving into CX (101 level) or that have been involved but need more information and an understanding of lifecycle, tools, process, etc.”
“Very clear delivery – I felt the definitions were called out and the focus on them is what the student takes from the course – a true understanding of what means what”
“Descriptions of the tools provide enough insight for someone to be able to tell if it it’s useful and make a good starting point for exploring those ideas further”
“The slide deck is important in this presentation – the way it builds on the topics and flows makes it very easy to follow and gives the right amount of detail”
“I thought this was extremely well done and delivered with a lot of clarity”
“Slide transitions and information flow kept attention and some specific thing could be taken from every slide or topic”
“I look forward to more training opportunities and targeting some things to my team of experts”
ClearAction’s CXM 101 course is the quickest way to gain a firm, accurate, and actionable understanding of customer experience and customer experience management: 58 minutes.
This course will accelerate success in your customer experience management efforts.