Experience Leadership for Experts & Executives

Advanced customer, partner & employee experience

Modernized wisdom in experience leadership for experts and executives!
(authors, keynoters, consultants, judges, award winners, CCXPs, and certified or long-time practitioners).

Experience Leadership influences all. ‘Management’ controls some.

Self-paced or live e-consulting sessions for 1 or 5 topics: Leading Indicators, Driving Change, Accountability, Intelligence, Operationalized Strategy, plus bonus module: ROI Essentials.

You get a non-transferrable lifetime license to video segments (25-35 minutes each) totaling about 1.5 hours per topic. 10 true-false questions for each topic and 275 multiple-choice questions (includes 15-question Who Wants to Be a Millionaire quiz game for each topic). 3 scenario questions per topic for personalized instructor feedback and Experience Leadership Certificate.

Experience Leadership Mastery Sync

Your workbook for each topic has questions relating key points to your own experiences and templates for applying them in your work. Deep-dive with links to examples and templates. Live sessions at no extra charge can be arranged for 5+ participants. Download: 1-page summary (PDF).

Advance your skills to inspire companywide engagement, reduce silos, prove indisputable ROI, and become indispensable to corporate strategy.

This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this.
Balakrishna MurthyBalakrishna Murthy, CCXP, Carrefour
I absolutely loved your Advanced CX+EX+PX recorded sessions. Well structured, concise, well-illustrated with examples. I also found useful that you augment this learning experience with a section of inspiring stories from other organizations. This adds even more practical flavor.
Sandra Matulevičiūtė-BagdonavičienėSandra Matulevičiūtė-Bagdonavičienė, CCXP, Partner Programs and Experience, 1ClickFactory
Experience Leadership for Experts seminars bring the group in with thought-provoking discussions where participants share real-world examples from our different histories and experiences. I appreciate the practical tools and resources explaining how to use these in greater depth.
George Bell-UribeGeorge Bell-Uribe, Head of Customer Experience, North America, Sage
Experience Leadership for Experts is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the post-Covid, ‘New Now’.
Victoria MatthewsVictoria Matthews, CCXP, Principal, SEMA4 Consulting
Thank you for having a wonderful Experience Leadership for Experts session in such a short duration. I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience.
Mohammad Saad UsmaniMohammad Saad Usmani, PhD, Divisional Head, Learning & Talent Management, United Bank Limited
Experience Leadership for Experts is ideal for senior executives seeking to increase the strategic relevance and value of CX to their organization. It was great that fundamentals are assumed and the focus was on higher-value advanced concepts. I left the session energized, buzzing with multiple ways to up level our CXM.
Peter RushPeter Rush, FCXP, Senior Director, Customer Experience, Medecision
Lynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results through customer experience programs.
Jacqueline MuellerJacqueline Mueller, CCXP, Senior Vice President, Client Insight, SMG

Why is Experience Leadership for Experts needed?

2010s methods are grossly insufficient for the 2020s!

  • Employee experience quagmire: quiet quitting, etc. Why didn’t EX prevent this?
  • Experience management turnover and teams disbanded repeatedly.
  • Slump in CX Index, ACSI, State of CX reports. Why is CX allowing this?
  • Elusive CX value to the C-Suite. Shift from programs to embedded holistic CXM/EXM.

While 80% of CX professionals believe customer-centric business is the top goal of a VP-CX,
the Chief Customer Officer role is not typically aimed at customer-centered business. Learn how!

So much has changed for customers and employees: so little has changed in XM since 2019!

Experience Leadership Goals
chief customer officer mastermind valuechief customer officer mastermind whychief customer officer mastermind trendchief customer officer mastermind maturity  

1) Is customer/partner/employee XM saving THEIR time, money, and worry?
2) Are you influencing every growth and efficiency effort in your firm?
Much CX advice is outdated. Ask: did it drive culture change?
Replace myths with true customer-centered management wisdom.


Experience Leadership for Experts & Executives

This is executive-level self-paced e-consulting with narrated videos and workbooks, including questions for real-life applications. Quizzes have hints and explanations. Earn achievement badges for videos and quiz games. Experience Leadership for Experts is an ongoing go-to resource with extensive links to examples and templates and case studies. Earn your Experience Leadership Certificate, based on scenario quizzes with detailed success advice from Lynn Hunsaker. who taught 25 semester university courses. As a CXPA Recognized Training Provider, one CCXP renewal credit (CRC) is earned per hour of study with ClearAction. Risk-free: 7-day guarantee you’ll learn many things you did not know — even if you have completed ClearAction’s CCXP e-consulting or followed ClearAction publishing. Lifetime non-transferrable license to self-paced resources: 1 topic or all 5 topics. Optional: 100% CCXP Exam Prep included. Optional private sessions (Group Skills) or public sessions.







This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this.
Balakrishna MurthyBalakrishna Murthy, CCXP, Carrefour
I absolutely loved your Advanced CX+EX+PX recorded sessions. Well structured, concise, well-illustrated with examples. I also found useful that you augment this learning experience with a section of inspiring stories from other organizations. This adds even more practical flavor.
Sandra Matulevičiūtė-BagdonavičienėSandra Matulevičiūtė-Bagdonavičienė, CCXP, Partner Programs and Experience, 1ClickFactory
Experience Leadership for Experts seminars bring the group in with thought-provoking discussions where participants share real-world examples from our different histories and experiences. I appreciate the practical tools and resources explaining how to use these in greater depth.
George Bell-UribeGeorge Bell-Uribe, Head of Customer Experience, North America, Sage
Experience Leadership for Experts is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the post-Covid, ‘New Now’.
Victoria MatthewsVictoria Matthews, CCXP, Principal, SEMA4 Consulting
Thank you for having a wonderful Experience Leadership for Experts session in such a short duration. I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience.
Mohammad Saad UsmaniMohammad Saad Usmani, PhD, Divisional Head, Learning & Talent Management, United Bank Limited
Experience Leadership for Experts is ideal for senior executives seeking to increase the strategic relevance and value of CX to their organization. It was great that fundamentals are assumed and the focus was on higher-value advanced concepts. I left the session energized, buzzing with multiple ways to up level our CXM.
Peter RushPeter Rush, FCXP, Senior Director, Customer Experience, Medecision
Lynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results through customer experience programs.
Jacqueline MuellerJacqueline Mueller, CCXP, Senior Vice President, Client Insight, SMG


CX+EX+PX Leadership for Experts & Execs



Experience Leadership for Experts

See coaching options below.

More Information

What’s in Experience Leadership for Experts?

CX+EX+PX Leading Indicators

  • Keys to making a huge difference
  • Almost-automatic excellence in CX, EX & PX
  • How to avoid 50+ metrics myths
  • Use almost-free data to minimize redundancy and maximize experience intelligence
  • Know each metric’s best use and inherent limitations
  • Stimulate and measure widespread internal engagement in making a difference for customers, employees, and partners
  • Avoid metric silos, goal silos, and data silos
  • Get all executives’ buy-in, how to tie experience metrics to financial ratios
  • Tie CX, EX & PX to corporate strategy, how to make VoX a guide for all managers
  • Use leading indicators to predict growth
CX+EX+PX Change

  • Step into the shoes of customers, employees, and partners
  • Contribute to the CEO’s goals through Design, Innovation & Improvement
  • Stimulate absorption, adoption, action, accountability, momentum, and sustained growth
  • Balance energy among proactive creation of interactions (Design), creating mutual value through a novel approach (Innovation), resolving the instance of issues, preventing recurrence of issues for everyone (Improvement), and preventing occurrence of issues in total (Experience Leadership DNA)
  • Keys to 8X ROI in experience innovation/design
  • Generate 3X revenue growth through robust improvement
CX+EX+PX Accountability

  • Influence everyone to manage their ripple-effect on CX, EX & PX
  • Make experience improvement compelling for every group in your ecosystem
  • Universal keys to smoothing operational silos and execution silos
  • Monitor and grow each work group’s CX, EX & PX adoption maturity
  • Facilitate cross-functional trust, partnering, and change for enduring results
  • Embed customer focus, united quest for experience excellence, and top-down customer-centricity
  • Increase customer-centricity of CXM, EXM & PXM practices
VoX Intelligence

  • Increase sophistication of experience intelligence through patterns and connections
  • Stimulate VoX-inspired action by every functional area in your ecosystem
  • Benchmark what matters to customers, employees & partners
  • Maximize action and sustained momentum in journey mapping
  • Create personas that help non-customer-facing groups prevent CX, EX & PX issues
  • Improve CX/EX/PX technology decisions
  • Ensure VoX response rates, population representation, and actionability
  • Minimize survey burnout and maximize meaningfulness for participants and findings recipients
  • Increase VoX business savvy and impact to your CEO’s strategy
Operationalized CX+EX+PX Strategy

  • Intentional customer experience, CX north star, branded customer experience
  • Operationalized strategy, CX ecosystem, governance, strategy template
  • CX maturity roadmap, strategy success assessment
  • Strategic planning frameworks, alignment to brand values and attributes
  • Benchmarking, business case, CX annuities, jobs-to-be-done, core-growth customers
  • Cross-organizational collaboration, interdependencies among people and processes
  • Messaging internally and externally, strengthening CX DNA, and more
 

Get Your Experience Leadership for Experts e-Consulting





Experience Leadership for Experts is ideal for senior executives seeking to increase the strategic relevance and value of CX to their organization. It was great that fundamentals are assumed and the focus was on higher-value advanced concepts. I left the Experience Leadership for Experts session energized, buzzing with multiple ways to up level our CX programs.
Peter RushPeter Rush, FCXP, Senior Director, Customer Experience, Medecision

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CX+EX+PX Leadership for Experts & Execs



Experience Leadership for Experts

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Group Skills

No extra charge for live sessions! Use the payment link below. Arrange your own 5-week series or join the waitlist for a public sessions scheduled at your convenience (email to Success at ClearAction.com). Content is identical in self-paced or live sessions. Minimum 5 participants.

For volume purchase of self-paced or live sessionsuse the link below to specify the quantity (click “Qty” or “Details”) and send participant names to Success at ClearAction.com.

Specify Quantity for 5 Topics

Specify Quantity for 1 Topic

Note: list price is USD $600 for 5 topics (per person) or $160 for 1 topic. You save $50 with immediate payment and you get immediate access. We keep prices low by avoiding supplier paperwork and delays. This frees us up to do what we love: create ongoing new value for you!

Is there an Experience Leadership Certificate?

You can earn your Experience Leadership certificate and social media badge and schedule a follow-up Q&A session with instructor Lynn Hunsaker, who is a CCXP and CXPA Recognized Training Provider.

Experience Leadership for Experts Certificate      Experience Leadership for Experts Badge

Get Your Experience Leadership for Experts e-Consulting






Sandra Matulevičiūtė-BagdonavičienėSandra Matulevičiūtė-Bagdonavičienė, CCXP, Partner Programs and Experience, 1ClickFactory


CX+EX+PX Leadership for Experts & Execs



Experience Leadership for Experts


What if I already have a certification?

Now that you’ve earned your CCXP credential or other certificate, this is your opportunity to master strategic impact and maturity practices to assure strongest performance in your career.

Expand and deepen your command of customer experience, employee experience, and partner experience leadership.
You’ll see clearly how current best practices’ business results can be outpaced by strategic impact practices (aka “unpracticed best practices”). In Experience Leadership for Experts, you’ll gain a new vision for propelling maturity and scalability of your experience leadership practices.

The CRC (CCXP renewal credits) requirement is 20 hours of continual education to renew your CCXP credential every two years. Essentially, the CXPA accepts one hour of study with a Recognized Training Provider as one CRC. In addition to live sessions, you will probably want to revisit certain parts of the Experience Leadership for Experts videos and workbooks, as well as the quiz games, quizzes, links to tools and case studies, and topic mastery short-answer scenarios.

Get Your Experience Leadership for Experts e-Consulting






This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this.
Balakrishna MurthyBalakrishna Murthy, CCXP, Carrefour


CX+EX+PX Leadership for Experts & Execs



Experience Leadership for Experts



Who designed Experience Leadership for Experts?

Quick Guide to What ClearAction Does (pdf)

Lynn HunsakerLynn Hunsaker (CCXP, RTP) led customer experience transformation for many years at Fortune-250 companies as Voice of Customer Manager, Strategic Information Manager, Customer Satisfaction Improvement Manager, Marketing Director, and Head of Global Quality. Through her team’s facilitation, every year every P&L made at least 2 accomplishments like this:

  • 16X reduction in customers’ time for service
  • Exceeded customers’ expectations by 75%
  • 10X increase in customer productivity
  • 23X reduction in lead time from 5 days to 5 hours
  • 6X improvement in trouble-shooting cycle time
  • $1M savings monthly to the customer
  • 80% reduction in customer engineers’ cycle time
  • 75% reduction in customer-reported bugs/issues

This ambitious focus deepened cross-organizational collaboration and focus on customer prosperity as the path to trust, relationship strength, brand preference, higher profitability, and market share twice as high as the next competitor.

As a California certified teacher (SSAT/CBEST), Lynn created and taught 25 college courses on marketing, advertising and business at San Jose State University, Mission College, University of California Berkeley Extension and UC Santa Cruz Silicon Valley Extension. Lynn is past president of Silicon Valley American Marketing Association (Chapter Excellence Award) and Association for Psychological Type’s Bay Area chapter. She is a Certified Quality Manager, and Certified Practitioner of MBTI, CPI 260, Temperaments, and Interaction Styles, and Professional Certified Marketer.

She conducted the world’s first global B2B customer experience practices study (2010-2014). Lynn is author of 3 experience leadership handbooks on Amazon Kindle. At CustomerThink.com, she is 1 of 5 Hall of Fame authors and since 2008 she is frequently #1 author and Author of the Year. Lynn is co-founder of the Experience Value Exchange with revolutionary methods for skill-building for Marketing, CS, CX, EX, and PX teams to influence company-wide prevention of issue recurrence and occurrence along with customer-inspired performance in every efficiency and growth effort.
CXPA Recognized Training Provider

Get Your Experience Leadership for Experts e-Consulting






Lynn is a seasoned CX professional. In Experience Leadership for Experts, she spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results through customer experience programs.
Jacqueline MuellerJacqueline Mueller, CCXP, Senior Vice President, Client Insight, SMG


CX+EX+PX Leadership for Experts & Execs



Experience Leadership for Experts


Experience Leadership Mastery for everyone

customer, partner & employee experience excellence

Get your whole department on the same page! Cross-pollinate!
Live or self-paced sessions mix participants from all 3 levels, with online resources tailored to each level.

customer experience skills for all managers

Foundations
For all experience managers

Intermediate customer experience training

Intermediate
For seasoned XM managers
100% prep for certification

Experts' Experience Leadership

Advanced
For VPs, authors, CCXPs, etc.

Clear Action: engage everyone in walking the talk

This is e-consulting . . . far more value than “training”. It’s high-powered super-rare advice.

In place of an expensive consult, we avoid invoice rigmarole and give you super-affordable immediate access to e-consulting.

It saves your time, continuity, and resources. It boosts your influence, reputation, efficiency, capabilities, and growth!

We’re grateful to groups from these brands as ClearAction customers:

Experience Leadership Customers

Lifetime non-transferrable individual license!

  • This is a go-to resource with templates and examples
  • Layers match your expertise: blitz and deep-dive, 8 to 15+ hours
  • Self-paced and live resources are the same
  • Live instruction sessions at no extra charge
  • No risk: try 1 topic with 7-day guarantee if nothing is new for you
  • Links to templates and case studies
  • Free instructor feedback on scenario exercises
  • Multiple-choice quizzes with clues and explanations
  • Experience Leadership Topic Mastery certificate and social media badge

Our vision is for EVERY CX, EX & PX leader to learn from this e-consulting. Our affordable pricing makes this possible.







This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this.
Balakrishna MurthyBalakrishna Murthy, CCXP, Carrefour
I absolutely loved your Advanced CX+EX+PX recorded sessions. Well structured, concise, well-illustrated with examples. I also found useful that you augment this learning experience with a section of inspiring stories from other organizations. This adds even more practical flavor.
Sandra Matulevičiūtė-BagdonavičienėSandra Matulevičiūtė-Bagdonavičienė, CCXP, Partner Programs and Experience, 1ClickFactory
Experience Leadership for Experts seminars bring the group in with thought-provoking discussions where participants share real-world examples from our different histories and experiences. I appreciate the practical tools and resources explaining how to use these in greater depth.
George Bell-UribeGeorge Bell-Uribe, Head of Customer Experience, North America, Sage
Experience Leadership for Experts is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the post-Covid, ‘New Now’.
Victoria MatthewsVictoria Matthews, CCXP, Principal, SEMA4 Consulting
Thank you for having a wonderful Experience Leadership for Experts session in such a short duration. I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience.
Mohammad Saad UsmaniMohammad Saad Usmani, PhD, Divisional Head, Learning & Talent Management, United Bank Limited
Experience Leadership for Experts is ideal for senior executives seeking to increase the strategic relevance and value of CX to their organization. It was great that fundamentals are assumed and the focus was on higher-value advanced concepts. I left the session energized, buzzing with multiple ways to up level our CXM.
Peter RushPeter Rush, FCXP, Senior Director, Customer Experience, Medecision
Lynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results through customer experience programs.
Jacqueline MuellerJacqueline Mueller, CCXP, Senior Vice President, Client Insight, SMG


CX+EX+PX Leadership for Experts & Execs



Experience Leadership for Experts