Masterminds Symposiums fast-track growth
1) 90-Minute Action Plans
2) CCO Symposium
3) Retreat Symposium in Phoenix
4) Private 2-Hour Symposium
5) Private Mentoring
We’re making customer, employee, and partner experience excellence a company-wide way of life (a “team sport”).
Trusted by these companies and hundreds more:
This Advanced Experience Leadership seminar brings the group in with thought-provoking discussions where participants share real-world examples from our different histories and experiences. I appreciate the practical tools and resources explaining how to use these in greater depth.
George Bell-Uribe, Head of Customer Experience, North America, SageThank you for having a wonderful advanced session in such a short duration. I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience.
Mohammad Saad Usmani, PhD, Divisional Head, Learning & Talent Management, United Bank LimitedThis is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this.
Balakrishna Murthy, CCXP, CarrefourI absolutely loved your concise, inspiring stories with practical flavor.
Sandra Matulevičiūtė-Bagdonavičienė, CCXP, Partner Programs and Experience, 1ClickFactoryThis is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the post-Covid, ‘New Now’.
Victoria Matthews, CCXP, Principal, SEMA4 ConsultingThis is ideal for senior executives seeking to increase strategic relevance and value. It was great that fundamentals are assumed and the focus was on higher-value advanced concepts. I left the session energized, buzzing with multiple ways to up-level our performance.
Peter Rush, FCXP, Senior Director, Customer Experience, MedecisionLynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results.
Jacqueline Mueller, CCXP, Senior Vice President, Client Insight, SMGMore Information
Friday 31 March
CX+EX+PX Advocacy by CFOs
How to engage your CFO as your strongest advocate.
Fridays 10:30 to Noon NYC = 16:30 Paris = 18:30 Riyadh = 19:30 Dubai
Fridays 06:30 Mumbai = 09:00 Manila = Noon Sydney = Thursdays 8-9:30 pm NYC
Use this timetable to see the start time for your location.
Minimum 3 and maximum 9 participants.
Reserve your spot!
Can’t make it this time?
Add your name in the Wish List tab to let us know your timing/topic preferences or schedule a private session or sign up for an upcoming topic (see Sneak Peek tab).
Why Symposiums are So Valuable:
1) Each participant shares a highlight / lowlight of their situation.
2) Lynn Hunsaker jump-starts your progress with extraordinary wisdom.
3) Small groups discuss specific exercises in advanced templates.
4) Everyone shares lessons-learned. Lynn guides your action plan.
5) You get a tailored action plan and next-level take-aways.
Minimum 3 and maximum 9 participants.
Request topics or timing in “Your Wish List” tab or Reserve your spot now!
Mark Your Calendar:
7 April CX+EX+PX Expectations Personas
How to engage non-customer-facing groups.
14 April CX+EX+PX Leadership
How to infuse XM in leadership of every function.
21 April CX+EX+PX North Star
How XM insights can guide all manager decisions.
28 April CX+EX+PX Strategic Pillars
How every objective/initiative ties to XM.
Private Masterminds Symposium or Mentoring
Another perspective can help you excel. We’ve been in your shoes, leading CX+EX+PX in complex firms.
Private Symposiums or Mentoring can be tailored to you on any topic shown below for customer experience, employee experience, partner experience, and marketing operations:
- Silos, strategic pillars, maturity, strategic impact
- Metrics, dashboards, value
- Bonuses and recognition
- Deployment challenges
- Strategy, culture, and adoption
- Solution provider selection and management
- VoX methodology and actionability
- Intelligence and insights
- Customer-centered marketing and processes
- Improvement and innovation
- Intentional customer experience as north star
How mentoring differs from consulting:
- You present what you’re working on.
- We give you on-the-spot feedback.
- Calls are up to 90 minutes, max 2 people from your team.
- All visual aids shown real-time in the call.
Get started today!
Scheduling
You can schedule your Strategy Masterminds Mentoring session(s) on Lynn Hunsaker’s calendar in the “Contact Us” link at the top of this web page or send an email to Success at ClearAction.com.
Before I began working with Lynn I was spinning my wheels. I didn’t know what type of CX work I should prioritise above others. I didn’t have a clear plan of action. The top thing I’ve gained from working with Lynn is confidence to work as a CX leader.
I value that we can discuss any aspect of CX and Lynn provides valuable insights and suggestions that really make a difference to how I go about achieving my work and enhances the end result.
Get started today!
Why are Masterminds needed?
Changing times call for us to up-level our approach to CX, EX, and PX. The success factors that brought us to this point are certainly insufficient for our future! For example:
- How is it that “quantifying CX ROI” is consistently the number one challenge in Pointillist’s study for the past 3 years, while NPS® is touted as the be-all end-all for CX metrics?
- Why is EX in such a quagmire with the Great Reshuffle?
- Why have major brands disbanded their entire CXM team, only to start again later on?
- Why is no industry is performing in the Good and Excellent ratings of Forrester’s CX Index. In fact, 2022 scores are at 2020 levels. Performance over the past 5 years is almost static. Many other studies show similar findings.
Clearly, 2010s methods are grossly insufficient for the 2020s!
THIS MASTERMINDS SYMPOSIUM GIVES YOU PRACTICAL SOLUTIONS TO THESE CONUNDRUMS, PLUS MUCH MORE!
This CX+EX+PX Strategy Masterminds Symposium goes much deeper and broader than what you’ve seen elsewhere. Parallels among employee experience, partner experience, and customer experience are featured in every topic.
See examples in these articles:
- How to Motivate Executive Buy-In for CX, EX & PX
- How to Cross-Pollinate Customer Experience, Employee Experience & Partner Experience Growth
- Customer Experience Leaders Can Learn from Baseball
Get started today!
This is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the post-Covid, ‘New Now’. — Victoria Matthews, CCXP, Principal, SEMA4 Consulting
What is Experience Leadership?
The goal of Strategy MasterMinds is almost-automatic CX+EX+PX excellence.
Experience Leadership makes it a team sport company-wide: a way of life.
| Experience Touchpoints | Experience Management | Experience Leadership |
|---|---|---|
| Customer Service Customer Success Customer Loyalty User Experience CRM, . . . |
The set of practices that an organization employs to meet (or exceed) customers’ expectations. | Company-wide alignment to core customers’ expectations. |
| one-by-one guidance and programs
To reverse churn and drive up-sells, cross-sells, and retention |
interaction-based, programmatic
To engage customers as brand allies for revenue growth |
culture-based, strategic, most profitable and scalable
To engage your ecosystem in preventing issues for lifetime value growth |
Get started today!
This brings the group in with thought-provoking discussions where participants share real-world examples from our different histories and experiences. I appreciate the practical tools and resources explaining how to use these in greater depth.
George Bell-Uribe, Head of Customer Experience, North America, SageWho facilitates Strategy Masterminds?
CX+EX+PX Strategy Masterminds was created by Lynn Hunsaker (CCXP, RTP). She led customer experience transformation for many years at Fortune-250 companies as Voice of Customer Manager, Strategic Information Manager, Customer Satisfaction Improvement Manager, Marketing Director, and Head of Global Quality. Partial list of accomplishments:
- 16X reduction in customers’ time for service
- Exceeded customers’ expectations by 75%
- 10X increase in customer productivity
- 23X reduction in lead time from 5 days to 5 hours
- 6X improvement in trouble-shooting cycle time
- $1M savings monthly to the customer
- 80% reduction in customer engineers’ cycle time
- 75% reduction in customer-reported bugs/issues
As a California certified teacher, Lynn created and taught 24 college courses on marketing, advertising and business at San Jose State University, Mission College, University of California Berkeley Extension and UC Santa Cruz Silicon Valley Extension. Lynn is past president of American Marketing Association’s Silicon Valley chapter and Association for Psychological Type’s Bay Area chapter. She is a Certified Quality Manager, and Certified Practitioner of MBTI, CPI 260, Temperaments, and Interaction Styles, and Professional Certified Marketer.
She conducted the world’s first global B2B customer experience practices study from 2010-2014. ClearAction was a founding corporate member of CXPA and Lynn has served on the CXPA board of directors and CX Experts panel, and as co-chair of many CXPA committees. Lynn is author of 3 experience leadership handbooks on Amazon Kindle. At CustomerThink.com, she is 1 of 5 Hall of Fame recipients and was #1 Author of the Year in 2015 and 2017. Lynn is co-founder of the Experience Value Exchange with revolutionary methods for skill-building, aimed at making CX a company-wide team sport.
Get started today!
Lynn is a seasoned CX professional. In the Experience Leadership course, she spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results through customer experience programs.
Jacqueline Mueller, CCXP, Senior Vice President, Client Insight, SMG
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