It’s easy to be ethno-centric about customer-centricity!

  • Ethno-centric = Emphasizing one’s own viewpoint of benefits.

   What’s in my best interest?

  • Customer-centric = Emphasizing one’s customer’s viewpoint of benefits.

This one-page template is in MS-Word format for individual or group use.

No expiration date.

Use freely within your own company only.

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