Extend Your CX Strategy Company-Wide
Consistency is the hallmark of trust. Drive consistent CXM execution company-wide.
This one-page template is in MS-Word format for individual or group use.
Expand CXM strengths across all business units to drive higher CX performance.
No expiration date.
Use freely within your own company only.
Copyright ClearAction Continuum. All rights reserved.
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Lynn Hunsaker
Lynn Hunsaker is a performance momentum expert. She led customer experience & marketing at Applied Materials and Sonoco. She is a CXPA board member, SVAMA past-president and CustomerThink Hall of Fame author. She taught 20 courses at UC Berkeley Ext, SJSU & Mission College (Marketing Ops at UC Santa Cruz Ext currently). Lynn authored 6 benchmarking studies and 3 CXM handbooks (Amazon). She is a CXPA Recognized Resource Training Provider with CCXP students from 70 countries. She is an AMA Professional Certified Marketer, ASQ Certified Quality Manager, Certified Practitioner of Myers-Briggs Type Indicator, and CXPA Certified Customer Experience Professional. Lynn is Chief Customer Officer at ClearAction Continuum and co-founder of ClearAction Value Exchange.
Connect at http://linkedin.com/in/lynnhunsaker/
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