How to orchestrate multiple players in the B2B CX journey

Orchestrate Multiple Players in the B2B CX Journey

Multiple functional areas from your company may be interfacing with multiple functional areas in your customer’s company.

This one-page template is in MS-Word format for individual or group use.

How to leverage informal customer touch-points and voice-of-customer.

No expiration date.

Use freely within your own company only.

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About the Author: Lynn Hunsaker

ClearAction Continuum guides you in engaging non-customer-facing groups in closing the gap in what's promised vs. delivered. Join our skill-building community, the Experience Value Exchange, to build your extended team's skills in driving company-wide alignment to expectations of your key stakeholders: customers, employees, and partners. Preventing recurrence of prevalent issues is the heart of CXM ROI. Preventing issue occurrence is CX utopia! Founder Lynn Hunsaker has led company-wide CX excellence and culture change in Fortune 250 firms; she is a CXPA Recognized Training Provider, former CXPA board member, and 1 of 5 CustomerThink.com Hall of Fame authors.

Orchestrate Multiple Players in the B2B CX Journey

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About the Author: Lynn Hunsaker

Orchestrate Multiple Players in the B2B CX Journey

Want more of this type of guidance?

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About the Author: Lynn Hunsaker

Keys to MakingCX a Team Sport

Keys to Making
CX a Team Sport