Orchestrate Multiple Players in the B2B CX Journey
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Multiple functional areas from your company may be interfacing with multiple functional areas in your customer’s company.
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How to leverage informal customer touch-points and voice-of-customer.
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ClearAction Continuum guides you in engaging non-customer-facing groups in closing the gap in what's promised vs. delivered. Join our skill-building community, the Experience Value Exchange, to build your extended team's skills in driving company-wide alignment to expectations of your key stakeholders: customers, employees, and partners. Preventing recurrence of prevalent issues is the heart of CXM ROI. Preventing issue occurrence is CX utopia! Founder Lynn Hunsaker has led company-wide CX excellence and culture change in Fortune 250 firms; she is a CXPA Recognized Training Provider, former CXPA board member, and 1 of 5 CustomerThink.com Hall of Fame authors.
Multiple functional areas from your company may be interfacing with multiple functional areas in your customer’s company.
