Sync Marketing with CX Excellence
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Shape marketing to match intended customer experience, not vice versa.
How is your marketing contributing to intended customer experience?
This one-page template is in MS-Word format for use individually or in a group setting.
Up-level your marketing management by synchronizing it with CX insights.
No expiration date.
Use freely within your own company only.
Copyright ClearAction Continuum. All rights reserved.
ClearAction Continuum guides you in engaging non-customer-facing groups in closing the gap in what's promised vs. delivered. Join our skill-building community, the Experience Value Exchange, to build your extended team's skills in driving company-wide alignment to expectations of your key stakeholders: customers, employees, and partners. Preventing recurrence of prevalent issues is the heart of CXM ROI. Preventing issue occurrence is CX utopia! Founder Lynn Hunsaker has led company-wide CX excellence and culture change in Fortune 250 firms; she is a CXPA Recognized Training Provider, former CXPA board member, and 1 of 5 CustomerThink.com Hall of Fame authors.
Shape marketing to match intended customer experience, not vice versa.
