AI & ML Impact on CX & CS
02/13/2020 @ 15:30 - 16:00 UTC-5
Artificial intelligence (AI) and machine learning (ML) promise to make breakthroughs in customer experience and customer success.
They’re in early stages of their potential — find out what’s real, what’s hype, and how to make good decisions with AI and ML on your technology roadmap.
Join this Fireside Chat — Shail Khiyara’s interview with host Diane Magers — to get new ideas for what works well in marketing and customer experience/care/success roles, and to share your observations and ideas. Shail was Chief Customer Officer and Chief Marketing Officer at UIPath, Blue Prism, Automation Anywhere, Model N, Spigit and TALEO. He serves on the Board for MarTech Advisor, Forbes Communication Council and IPQC’s AIIA.net (Artificial Intelligence and Intelligent Automation). Diane is past CEO of CXPA and CX strategist at AT&T and Sysco; she speaks and teaches frequently at CX, UX and DX conferences globally.
3:30-4 PM US Eastern time zone
via Zoom web conference