BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Experience Leadership - ECPv5.10.0//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Experience Leadership X-ORIGINAL-URL: X-WR-CALDESC:Events for Experience Leadership BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20200308T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20201101T060000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/New_York:20200213T153000 DTEND;TZID=America/New_York:20200213T160000 DTSTAMP:20211027T200305 CREATED:20200207T143236Z LAST-MODIFIED:20200210T194048Z SUMMARY:AI & ML Impact on CX & CS DESCRIPTION:Artificial intelligence (AI) and machine learning (ML) promise to make breakthroughs in customer experience and customer success. \nThey’re in early stages of their potential — find out what’s real\, what’s hype\, and how to make good decisions with AI and ML on your technology roadmap. \nJoin this Fireside Chat — Shail Khiyara’s interview with host Diane Magers — to get new ideas for what works well in marketing and customer experience/care/success roles\, and to share your observations and ideas. Shail was Chief Customer Officer and Chief Marketing Officer at UIPath\, Blue Prism\, Automation Anywhere\, Model N\, Spigit and TALEO. He serves on the Board for MarTech Advisor\, Forbes Communication Council and IPQC’s (Artificial Intelligence and Intelligent Automation). Diane is past CEO of CXPA and CX strategist at AT&T and Sysco; she speaks and teaches frequently at CX\, UX and DX conferences globally. \nThursday\, February 13th\n3:30-4 PM US Eastern time zone\nvia Zoom web conferenceThis is a ClearAction Value Exchange member event. A Fireside Chat is live talk show\, via Zoom\, where the audience can post questions to help shape the conversation and take-aways. You get an action plan template to apply insights in your job right away. ClearAction Value Exchange provides mission-critical skills for stewards of customer intelligence: CX\, Customer Success\, Customer Care and Marketing professionals. \nRequest a guest pass! \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n YES! We help you do this!\n \n \n Request our coaching\, assessments\, templates\, playbooks\, workshops\, etc.\n \n \n \n \n \n \n \n \n \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n\n \n Email\n \n \n \n\n \n\n \n Name\n \n \n \n\n \n\n \n Goal\n \n \n \n\n \n\n \n \n \n (Optional) Send me a PDF of advisory services \n\n \n\n \n \n \n (Optional) I accept ClearAction's privacy policy ( \n\n \n \n \n \n LEARN MORE URL: LOCATION:ClearAction Value Exchange CATEGORIES:ClearAction Value Exchange ATTACH;FMTTYPE=image/jpeg: END:VEVENT END:VCALENDAR