11/10/2019 @ 13:30 - 18:30 UTC-8
This is a hybrid course: (a) participants attend in-person in Melbourne, Australia, where Anita Siassios (CCXP) provides resources, case studies, hands-on exercises and Q&A, and (b) instruction is provided via live webinar from Lynn Hunsaker (CCXP), who is a CXPA Authorized Resource & Training provider.
This course is the quickest way to learn customer experience management — whether you want to become a Certified Customer Experience Professional (CCXP) or not.
It’s not just for beginners — myth-busters on each topic can catapult your performance beyond the norms.
Designed foremost to increase your company’s customer experience growth and your career mobility, this course also improves performance on the CCXP exam. Topic exploration and topic mastery scenario questions are instrumental toward stronger results.