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CCXP study group is your opportunity to discuss Topic Mastery scenarios with other ClearAction course participants. This CCXP study group is available to Value Exchange members and buyers of ClearAction’s CCXP prep classes. These are self-managed mini groups with different days and times are available: Mondays, Wednesdays, Saturdays, etc.

Request a Zoom link in advance from Lynn Hunsaker.

GOOD NEWS from CX Day 2021! CCXP exam is now available in French. Other languages are in planning. ClearAction has a French CCXP course and a Spanish CCXP course now! There are now 5 competencies instead of 6. All ClearAction resources are up-to-date! See our new Experience Leadership course in your My Classes portal. All past buyers have automatic lifetime access to the new resources!

Earn a Certificate & Badge

Earn your Experience Leadership Topic Mastery certificate (optional) by answering scenario questions that demonstrate your command of course content.

Certified Customer Experience

CCXP Badge

Do you need to get our CCXP course?

Signup for ClearAction’s self-paced course or weekly live online CCXP class or the subscription course through the Experience Value Exchange.

CCXP Study

Are you already a CCXP?

Earn CCXP Renewal Credits (CRCs) through the Experience Value Exchange, Customer-Focused Communication course, and Experience Leadership for Strategic Impact & Maturity course.

Customer Centricity Training

Are you interested in becoming a CCXP?

Register for CXPA’s Certified Customer Experience Professional (CCXP) exam at your convenience.

The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline. Until the CXPA established this credential, there was no industry-wide, standardized avenue for CX practitioners to demonstrate their expertise and accomplishments, and no formal credentials that showcased an individual’s standing in the industry. As a non-profit, independent association, the CXPA is well-positioned to grant the CCXP as a recognized, admired independent professional credential.

The Customer Experience Professionals Association created the CCXP program for the rapidly growing field of customer experience. The association brings together like-minded professionals focused on advancing the practice of customer experience management and creating career growth by establishing customer experience management as a recognized and admired professional discipline.

Benefits of membership include:

    • Networking – in-person and online with colleagues around the world
    • Access to research, education and tools not available anywhere else
    • Career development resources
    • Discounts on leading events and research

Learn more about the Customer Experience Professionals Association and their mission to enhance the growing field of customer experience management.