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Celebrating CX Day in Phoenix: Excelling in Our Evolving Era
10/05/2021 @ 15:45 - 17:00 MST| Free
In the midst of shifting business and customer priorities, how are customer experience professionals keeping up and adapting? What’s changed for you? What’s on the horizon for 2022?
- Guest Speaker: Jennifer Blackmon, CEO of EmpowerAble, former Practice Leader at The Ritz Carlton Leadership Center
- Discuss your top interests with peer groups
- Open to everyone! Hosted by Phoenix CXPA Network
3:45 p.m. Who’s who: round-robin introductions of event attendees
4 p.m. Jennifer Blackmon: what’s changing for being a successful CX leader today
4:15 p.m. Shared interest discussions – choose one: CX Digitalization, CX/EX/Diversity, CX Change Management, CX Value, SLT’s CX Priorities
4:40 Debriefing by each shared interest group
4:55 Next steps for Phoenix CXPA Network events
Jennifer Blackmon advises organizations on culture transformation in her EmpowerAble consultancy. Her strong belief in leadership through example and building trust in teams was demonstrated consistently in her career spanning 20 years at The Ritz-Carlton. Her team earned The Ritz-Carlton Regional Team of the Year award, ranking in the company’s top 10 for customer satisfaction for 5 years. She led the hotel to its best ﬁnancial performance since opening, growing her division by 400%. At the same time, she achieved 99% employee engagement for 6 consecutive years. Jennifer loves hiking the Phoenix mountains with her daughter and husband.
CX Day is the first Tuesday in October each year as proclaimed by the US Congress.
Each year the worldwide CXPA community, companies and CX advocates host events to recognize and celebrate the importance of customers, customer experience, and customer experience professionals. Everyone is welcome to celebrate CX Day!