BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Experience Leadership - ECPv5.12.0//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Experience Leadership X-ORIGINAL-URL: X-WR-CALDESC:Events for Experience Leadership REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/Phoenix BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0700 TZNAME:MST DTSTART:20210101T000000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Phoenix:20211005T154500 DTEND;TZID=America/Phoenix:20211005T170000 DTSTAMP:20211209T020756 CREATED:20210924T015513Z LAST-MODIFIED:20210924T020039Z SUMMARY:Celebrating CX Day in Phoenix: Excelling in Our Evolving Era DESCRIPTION:Join this virtual CX Day celebration for inspiration from Jennifer Blackmon and your peers in shared interest group conversations. RSVP now! \nIn the midst of shifting business and customer priorities\, how are customer experience professionals keeping up and adapting? What’s changed for you? What’s on the horizon for 2022? \n\nGuest Speaker: Jennifer Blackmon\, CEO of EmpowerAble\, former Practice Leader at The Ritz Carlton Leadership Center\nDiscuss your top interests with peer groups\nOpen to everyone! Hosted by Phoenix CXPA Network\n\nAgenda: \n3:45 p.m. Who’s who: round-robin introductions of event attendees \n4 p.m. Jennifer Blackmon: what’s changing for being a successful CX leader today \n4:15 p.m. Shared interest discussions – choose one: CX Digitalization\, CX/EX/Diversity\, CX Change Management\, CX Value\, SLT’s CX Priorities \n4:40 Debriefing by each shared interest group \n4:55 Next steps for Phoenix CXPA Network events \nRSVP Now \nJennifer Blackmon advises organizations on culture transformation in her EmpowerAble consultancy. Her strong belief in leadership through example and building trust in teams was demonstrated consistently in her career spanning 20 years at The Ritz-Carlton. Her team earned The Ritz-Carlton Regional Team of the Year award\, ranking in the company’s top 10 for customer satisfaction for 5 years. She led the hotel to its best financial performance since opening\, growing her division by 400%. At the same time\, she achieved 99% employee engagement for 6 consecutive years. Jennifer loves hiking the Phoenix mountains with her daughter and husband. \nCX Day is the first Tuesday in October each year as proclaimed by the US Congress. \nEach year the worldwide CXPA community\, companies and CX advocates host events to recognize and celebrate the importance of customers\, customer experience\, and customer experience professionals. Everyone is welcome to celebrate CX Day! \nRSVP Now\n  \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n YES! We help you do this!\n \n \n Request our coaching\, assessments\, templates\, playbooks\, workshops\, etc.\n \n \n \n \n \n \n \n \n \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n\n \n Email\n \n \n \n\n \n\n \n Name\n \n \n \n\n \n\n \n Goal\n \n \n \n\n \n\n \n \n \n (Optional) Send me a PDF of advisory services \n\n \n\n \n \n \n (Optional) I accept ClearAction's privacy policy ( \n\n \n \n \n \n LEARN MORE URL: ATTACH;FMTTYPE=image/png: END:VEVENT END:VCALENDAR