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Sign up now for this CCXP Webinar Course to learn 6 customer experience management competencies:

FRIDAY, MAY 29 — Noon-3 PM ET:
(1) Customer-Centric Culture 90 minutes
15-minute break
(2) Organizational Adoption & Accountability 90 minutes

FRIDAY, JUNE 5 — Noon-3 PM ET:
(3) Customer Experience Strategy 90 minutes
15-minute break
(4) Metrics & ROI 90 minutes

FRIDAY, JUNE 12 —Noon-3 PM ET:
(5) Design & Improvement 90 minutes
15-minute break
(6) Voice of the Customer & Insights 90 minutes

This class is great for ANYONE wanting to learn the CX body of knowledge — whether or not you’re seeking certification.

2 choices for certificates:
CCXP (via CXPA.org) and/or Customer Excellence Topic Mastery Certificate

CCXP Certification        Customer Experience Certificate

Lynn HunsakerThe Customer Experience Excellence course was created by Lynn Hunsaker (CCXP) who led customer experience transformation for many years at Fortune-250 companies as Head of Global Quality, Strategic Information Manager, Voice of Customer Manager, and Marketing Director. She has created and taught 22 college courses on marketing, advertising and business at San Jose State University, Mission College and University of California Berkeley Extension and Santa Cruz Extension. She is co-founder of the ClearAction Value Exchange with revolutionary methods for real-time skill development and application. Lynn conducted the world’s first global B2B customer experience practices study, which she led from 2010-2014. She was #1 Author of the Year in 2015 and 2017 and one of five Hall of Fame authors at CustomerThink.com, sharing new wisdom that she learned during 25 years working in the customer experience profession.

Recognized Training Provider

Wednesday, Thursday, Friday
May 27-29

2-5:15 PM EDT
(= 11-2:15 US PDT)
via Zoom web conference
Our “up-level thinking” method is based on years of experimentation in college courses and corporate training in what sticks best for exam success and real-life application. Participants from 50+ countries have enrolled in this course to deepen and broaden their CX know-how. See “Praise for this Class” for examples of participants’ experience.

  • Live delivery of any or all modules
  • Ask questions and get answers real-time
  • Compare notes with other participants
  • Practice questions: multiple choice, true-false, topic mastery scenarios
  • Recommended reading and case studies
  • Get recorded course and quizzes immediately upon registration, no expiration
  • Get 15% discount code for first-time CXPA membership


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