BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Experience Leadership - ECPv5.10.0//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Experience Leadership X-ORIGINAL-URL: X-WR-CALDESC:Events for Experience Leadership BEGIN:VTIMEZONE TZID:America/Los_Angeles BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20200308T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20201101T090000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Los_Angeles:20200529T090000 DTEND;TZID=America/Los_Angeles:20200529T120000 DTSTAMP:20211027T192512 CREATED:20200429T181809Z LAST-MODIFIED:20200521T163856Z SUMMARY:Customer Experience Excellence Live Webinar Course DESCRIPTION:Sign up now for this CCXP Webinar Course to learn 6 customer experience management competencies: \nFRIDAY\, MAY 29 — Noon-3 PM ET:\n(1) Customer-Centric Culture 90 minutes\n15-minute break\n(2) Organizational Adoption & Accountability 90 minutes \nFRIDAY\, JUNE 5 — Noon-3 PM ET:\n(3) Customer Experience Strategy 90 minutes\n15-minute break\n(4) Metrics & ROI 90 minutes \nFRIDAY\, JUNE 12 —Noon-3 PM ET:\n(5) Design & Improvement 90 minutes\n15-minute break\n(6) Voice of the Customer & Insights 90 minutes \nThis class is great for ANYONE wanting to learn the CX body of knowledge — whether or not you’re seeking certification. \n2 choices for certificates:\nCCXP (via and/or Customer Excellence Topic Mastery Certificate\n         \nThe Customer Experience Excellence course was created by Lynn Hunsaker (CCXP) who led customer experience transformation for many years at Fortune-250 companies as Head of Global Quality\, Strategic Information Manager\, Voice of Customer Manager\, and Marketing Director. She has created and taught 22 college courses on marketing\, advertising and business at San Jose State University\, Mission College and University of California Berkeley Extension and Santa Cruz Extension. She is co-founder of the ClearAction Value Exchange with revolutionary methods for real-time skill development and application. Lynn conducted the world’s first global B2B customer experience practices study\, which she led from 2010-2014. She was #1 Author of the Year in 2015 and 2017 and one of five Hall of Fame authors at\, sharing new wisdom that she learned during 25 years working in the customer experience profession. \n \nWednesday\, Thursday\, Friday\nMay 27-29\n2-5:15 PM EDT\n(= 11-2:15 US PDT)\nvia Zoom web conferenceOur “up-level thinking” method is based on years of experimentation in college courses and corporate training in what sticks best for exam success and real-life application. Participants from 50+ countries have enrolled in this course to deepen and broaden their CX know-how. See “Praise for this Class” for examples of participants’ experience. \n\nLive delivery of any or all modules\nAsk questions and get answers real-time\nCompare notes with other participants\nPractice questions: multiple choice\, true-false\, topic mastery scenarios\nRecommended reading and case studies\nGet recorded course and quizzes immediately upon registration\, no expiration\nGet 15% discount code for first-time CXPA membership\n\n \n\n \n \n $700.00 – Register Now Checkout Now\n \n \n \n \n \n Added to cart \n \n \n\n \n \n \n \n \n \n \n\n  \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n YES! We help you do this!\n \n \n Request our coaching\, assessments\, templates\, playbooks\, workshops\, etc.\n \n \n \n \n \n \n \n \n \n\n \n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n\n \n Email\n \n \n \n\n \n\n \n Name\n \n \n \n\n \n\n \n Goal\n \n \n \n\n \n\n \n \n \n (Optional) Send me a PDF of advisory services \n\n \n\n \n \n \n (Optional) I accept ClearAction's privacy policy ( \n\n \n \n \n \n LEARN MORE URL: LOCATION:Live Webinar Course\, CA\, United States CATEGORIES:Class ATTACH;FMTTYPE=image/jpeg: END:VEVENT END:VCALENDAR