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How to Solve CX Handoff Silos

How to inspire respect for interdependencies

  • 1. Hear a thought-provoking method and example.
  • 2. Then you customize it in a template.
  • 3. Compare approaches as everyone shares their plan.
  • 4. You get personal advice from Lynn Hunsaker.
  • 5. Keep your template (doc/xls).
Thank you for having a wonderful advanced session in such a short duration. I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience.
Mohammad Saad Usmani, PhD, Divisional Head, Learning & Talent Management, United Bank Limited
This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this.
Balakrishna MurthyBalakrishna Murthy, Carrefour
I absolutely loved your concise, inspiring stories with practical flavor.
Sandra Matulevičiūtė-BagdonavičienėSandra Matulevičiūtė-Bagdonavičienė, Partner Programs and Experience, 1ClickFactory
This is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the post-Covid, ‘New Now’.
Victoria MatthewsVictoria Matthews, Principal, SEMA4 Consulting
This is ideal for senior executives seeking to increase strategic relevance and value. It was great that fundamentals are assumed and the focus was on higher-value advanced concepts. I left the session energized, buzzing with multiple ways to up-level our performance.
Peter Rush, FCXP, Senior Director, Customer Experience, Medecision
Lynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results.
Jacqueline Mueller, Senior Vice President, Client Insight, SMG


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