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Tune-in to this 45-minute fact-packed session using real-life scenarios in 6 customer experience management (CXM) competencies: strategy, culture, adoption, metrics, design & VoC. Many common practices today are actually not best practices, as revealed in our 5-year CXM study. In fact numerous studies show that the typical approaches of the past decade must be shifted to achieve intended growth in the 2020s. This session highlights what’s needed now.

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Get inspired to rise above the norms via lesser-known best practices vs. common practices, applied to these scenarios.

 

CCXP FeedbackThis is a gift to you, in honor of CX Day, from Lynn Hunsaker, CXPA Recognized Training Provider. Highlights from the Topic Mastery Instructor Feedback ($195 list price; free in this session!) of the ClearAction CX Excellence Course. What better way to pamper yourself for CX Day celebrations than to up-level your impact! (CX Day is the 1st Tuesday of October: 6th Oct 2020. ) (This session will not be recorded. No recording permitted.)

Unpracticed Best Practices for CX Excellence

WEDNESSDAY 21st October

7:05-7:50 a.m. US Pacific = 10:05-10:50 a.m. US Eastern

15:05-15:50 p.m. London = 16:05-16:50 p.m. Paris

17:05-17:50 p.m. Athens = 19:35-20:20 p.m. Mumbai

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LYNN HUNSAKERThe Customer Experience Excellence course was created by Lynn Hunsaker (CCXP) who led customer experience transformation for many years at Fortune-250 companies as Head of Global Quality, Strategic Information Manager, Voice of Customer Manager, and Marketing Director. She has created and taught 24 college courses on marketing, advertising and business at San Jose State University, Mission College and University of California Berkeley Extension and UC Santa Cruz Extension. She is co-founder of the ClearAction Value Exchange with revolutionary methods for real-time skill development and application. Lynn conducted the world’s first global B2B customer experience practices study, which she led from 2010-2014. She was #1 Author of the Year in 2015 and 2017 and one of five Hall of Fame authors at CustomerThink.com, sharing new wisdom that she learned during 25+ years working in the customer experience profession. More ideas to enrich your CX Day celebrations are Elevate Executives’ Endorsement of CX (article) and Maximize CX Day Value (article).

Recognized Training Provider

 

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