https://clearaction.com/event/cxprep/
BEGIN:VCALENDAR VERSION:2.0 PRODID:-//Experience Leadership - ECPv5.9.2//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:Experience Leadership X-ORIGINAL-URL:https://clearaction.com X-WR-CALDESC:Events for Experience Leadership BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20210314T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20211107T060000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/New_York:20211020T103000 DTEND;TZID=America/New_York:20211020T120000 DTSTAMP:20211015T221133 CREATED:20210627T021133Z LAST-MODIFIED:20211014T053226Z UID:28582-1634725800-1634731200@clearaction.com SUMMARY:Experience Leadership for CX Enthusiasts & CCXP Exam DESCRIPTION:CX prep for your career success: join this live class for CX enthusiasts and/or CCXP exam! Learn the customer experience leadership body of knowledge prescribed by the CXPA — plus much more to assure strongest performance in your career. \nThe Clear Action course goes beyond test preparation. It’s a thorough and deep review of the CX body of knowledge. I not only felt prepared to take the test\, I felt prepared to take on a major CX role in my organization and to approach the work feeling confident that I could make a measurable and meaningful impact.Vice President of Customer Experience\n \nIn addition to this live class\, you get all the self-paced online resources: two class workbooks (pre-class intro and in-class notes)\, links to templates and case studies\, succinct recordings for each workbook\, scenario exercises as adult learning essentials\, multiple-choice quizzes with clues and explanations\, and online quiz game. \n \n\n \n \n  1 topic live class – $89.00 2 colleagues this week in live class – $150.00 3 topics live classes – $250.00 5 topics live classes – $400.00 Full self-paced course only – $195.00 1 topic self-paced course only – $59.00 Quizzes only – $49.00 \n \n\n \n Download CX Prep Course Now Checkout Now\n \n \n \n \n \n Added to cart \n \n \n\n \n \n \n \n \n \n \n\n \nPersonally\, I think the price paid is less than what it is actually worth. The course should be in the USD $700’s\, if not more.\n \nGREAT NEWS from CX Day 2021! CCXP exam is now available in French. Other languages are in planning. There are now 5 competencies instead of 6. All ClearAction resources are 100% up-to-date. See our new Experience Leadership course in your My Classes portal. All past buyers have automatic access to the new resources!\n \nTry this sample class to get a sense of the breadth\, depth\, and efficiency of the Experience Leadership Course. Just click “Try It Now” to enter your email address and then go to “My Classes” in the upper right corner of ClearAction.com.\n\n \n \n Try It Now \n \n\n \n \nAvailable in live online classes or on-demand self-paced online training. \nWednesdays 10:30 AM to Noon US EST = 16:30-18:00 Europe CEST \nOctober 20 — Culture & Accountability \nOctober 27 — VoC & Intelligence \nNovember 3 — Operationalized Strategy \nNovember 10 — Metrics & Analytics \nNovember 17 — Improvement & Design \nDecember 1 — Culture & Accountability \nDecember 8 — VoC & Intelligence \nDecember 15 — Operationalized Strategy \nRegister for one class or any combination of dates that work best for you (specify topics/dates via email after purchase). Feel free to repeat a class topic at no extra charge. If your schedule misses a topic\, attend it at a future date. If you prefer different dates/times\, let us know at Success@ClearAction.com. \n \n\n \n \n  1 topic live class – $89.00 2 colleagues this week in live class – $150.00 3 topics live classes – $250.00 5 topics live classes – $400.00 Full self-paced course only – $195.00 1 topic self-paced course only – $59.00 Quizzes only – $49.00 \n \n\n \n Download CX Prep Course Now Checkout Now\n \n \n \n \n \n Added to cart \n \n \n\n \n \n \n \n \n \n \n\n \nThis course was one of the first CCXP resources out there. It was a huge help in passing with my first attempt.Jennifer Wright\, PhD\, CCXP\, Vice President of Customer Experience\, Magellan Health\n \nPre-class completion of quizzes allows your instructor to focus on your highest-need areas\, to make the most of our class time. \nOptional extras include: \n\nFree instructor feedback on scenario exercises\nExperience Leadership Topic Mastery certificate and social media badge\nCCXP Exam Preparation book (Bartlett; PDF)\nWeekly study groups led by instructor Lynn Hunsaker\, who is a Certified Customer Experience Professional and CXPA Recognized Training Provider\n\n Get everything you need to pass the CCXP exam\n Save time: the fastest way to truly learn CXPA’s CXM body of knowledge\n Recently updated resources meet all new requirements\n People from 50+ countries have benefited from this course\n Designed by a real CX leader\, Lynn Hunsaker\, CCXP\, RTP\n Volume discount for 5 or more participants from your firm: use checkout code = 5ormore\n Get a 15% discount code for first-time CXPA membership\, which also allows member discount on CCXP exam \n \n\n \n \n  1 topic live class – $89.00 2 colleagues this week in live class – $150.00 3 topics live classes – $250.00 5 topics live classes – $400.00 Full self-paced course only – $195.00 1 topic self-paced course only – $59.00 Quizzes only – $49.00 \n \n\n \n Download CX Prep Course Now Checkout Now\n \n \n \n \n \n Added to cart \n \n \n\n \n \n \n \n \n \n \n\nThis course was muy excellente! It really helped me uncover what I did not know and also helped me solidify my approach to CX transformation. I loved that I could listen in my car\, on a tablet or at my desk. I would highly recommend this course. Worth every penny and I also passed the CCXP exam the first time!Heather Younger\, CCXP\n  \nFrequently Asked Questions\n\nHow much time should I budget for this course?\n \nEach of the 5 topics comes with a pre-class recording and workbook and a class recording and workbook. You can complete the recordings in 7.5 hours. \n\nExperience Leadership Foundation: 23 minutes)\nMetrics & Analytics: 1.6 hours (36 min + 59 min)\nImprovement & Design: 1.4 hours (23 min + 60 min)\nCulture & Accountability: 1.4 hours (37 min + 46 min)\nVoC & Intelligence: 1.6 hours (44 min + 49 min)\nOperationalized Strategy: 1.3 hours (24 min + 55 min)\n\nFor CCXP study\, you’ll need at least 3 hours x 5 topics (15 hours total) to complete the Topic Mastery scenarios\, quizzes\, and quiz game. \nYour time is valuable: the more succinct the course\, the more the instructor prepared to respect your time. How is it possible? \n\nLinks to templates and case studies let you deep-dive where you prefer.\nThe introductory workbook/recording let you skip what you already know and focus on what’s new to you.\n\nIn-class workbook exercises let you validate new information.\nYour instructor made tremendous efforts testing layouts and approaches\, reorganizing\, and simplifying materials to zero-in on what works best for you.\nYour instructor has designed dozens of courses\, taught at several universities\, written hundreds of CX thought leadership articles\, and led company-wide CX for many years.\nTopic mastery scenarios pull it all together in a vividly memorable way.\n\nI wanted to congratulate you on your course. I felt it completely covered the material perfectly and a fellow CXPA member recommended it to me. Considering the course was concise\, that is very impressive\, indeed! I was able to do a complete refresher the morning of the exam.\n \nIf you’re planning for the CCXP exam\, you should budget about the same amount of time for readings\, exercises\, and quizzes. With this class\, you won’t need extensive multiple choice quizzes\, travel\, or pre- and post-travel prep/catch-up\, or books. This class helps you really learn what’s best\, taking the guesswork out of your exam and on-the-job use. \nLearn how to make customer experience world-class for your company and your career growth! \n \n\n \n \n  1 topic live class – $89.00 2 colleagues this week in live class – $150.00 3 topics live classes – $250.00 5 topics live classes – $400.00 Full self-paced course only – $195.00 1 topic self-paced course only – $59.00 Quizzes only – $49.00 \n \n\n \n Download CX Prep Course Now Checkout Now\n \n \n \n \n \n Added to cart \n \n \n\n \n \n \n \n \n \n \n\nWhat is experience leadership?\n  \nExperience Leadership modernizes customer experience practices for the new realities of the 2020s and beyond. What got us through the 2010s (CX Management) is insufficient for today’s customer needs. Concise frameworks in this CX prep course are tried-and-true success factors used in leading CX company-wide with significant strategic impact\, maturity and scalability. \n\n\n\n\n\nCX Touchpoints\nCX Management\nCX Leadership\n\n\n\n\nCustomer Service\nCustomer Success\nCustomer Loyalty\nUser Experience\nCRM\, . . .\nThe set of practices that an organization employs to meet (or exceed) customers’ expectations.\nCompany-wide alignment to core customers’ expectations.\n\n\none-by-one guidance and programs \n \nTo reverse churn and drive up-sells\, cross-sells\, and retention\n\ninteraction-based\, programmatic\n \nTo engage customers as brand allies for revenue growth\nculture-based\, strategic\, most profitable and scalable\n \nTo engage CX ecosystem in preventing issues for lifetime value growth\n\n\n\n\n\n \n\n \n \n  1 topic live class – $89.00 2 colleagues this week in live class – $150.00 3 topics live classes – $250.00 5 topics live classes – $400.00 Full self-paced course only – $195.00 1 topic self-paced course only – $59.00 Quizzes only – $49.00 \n \n\n \n Download CX Prep Course Now Checkout Now\n \n \n \n \n \n Added to cart \n \n \n\n \n \n \n \n \n \n \n\nI’ve recommended ClearAction CCXP training to many others. Thanks again!Nikki Pampalone\, CCXP\, Director of Customer Experience\, Nationwide Insurance\nWhat is the course agenda?\n  \nCX Prep Course Agenda \nMetricsDesignCultureVoCStrategyMetrics\n \nExperience metrics are like a waterfall of concentric circles: knowing which ones lead to the next level is how you master metrics and analytics. \n\nCX Data Analysis\n\nIndexes & Statistics\nReturn on CX\n\n\nTie CX to C-Suite\n\nGetting Execs’ Buy-in\nStimulating Action\n\n\nCX ROI Drivers\n\nChoice & Use of Metrics\nEngagement Metrics\n\n\n\nIn addition to the list above\, this class includes best practices for lifetime value\, NPS\, CSAT\, effort score\, health score\, secure index\, retention\, share of wallet\, wallet allocation rule\, sales velocity\, margin expansion\, value quotient\, CX annuities\, jobs-to-be-done\, core-growth customers\, statistical significance\, confidence\, validity\, reliability\, top-box\, standard deviation\, cross-tabs\, tech buying\, budget\, data mining\, predictive analytics\, stated and implied importance\, regression\, correlation\, key driver analysis\, benchmarking\, qualitative and quantitative data\, perception data\, descriptive and outcome data\, metrics communication and presentation\, self-service data\, engagement monitoring\, data visualization\, data and metric silos\, and more. \nDesign\n \nExperience improvement has 3X ROI versus experience design. Engaging stakeholders company-wide in designing\, improving and innovating experience is key to enduring growth. \n\nMethods\n\nImprovement\nInnovation\nDesign\n\n\nMobilizing\n\nLeading Change\nSmoothing Silos\n\n\nFocusing\n\nSegmentation\nMaps & Personas\n\n\n\nIn addition to the list above\, this class includes best practices for prevention of issue recurrence and occurrence\, design thinking\, human-centered design\, agile design and iterative ideation\, behavioral science\, innovation culture\, employee creativity\, thinking hats\, CX annuities\, jobs-to-be-done\, core-growth customers\, needs and wants\, gap analysis\, requirements and opportunities prioritization\, contextual inquiry\, qualitative research\, service blueprint\, research testing\, prototyping\, control and response plans\, validation and verification\, contingencies\, interdependencies\, project management\, process management\, continual improvement\, AI/tech choices\, and more. \nCulture\n \nExperience culture is determined by what makes your stakeholders tick. Finding opportunities to influence motives and follow-through is vital to experience mastery. \n\nCustomer-Centricity\n\nEvaluation\nDNA\n\n\nWay of Thinking: Adoption\n\nTop-Down\nAlignment\n\n\nWay of Doing: Accountability\n\nEngagement\nRewards\n\n\n\nIn addition to the list above\, this class includes best practices for customer-centric maturity\, executive sponsorship\, business decision criteria\, strategic pillars\, business goal alignment\, performance ownership\, internal branding and messaging\, employee journey and engagement\, inclusion\, charters and roles\, CX annuities\, jobs-to-be-done\, core-growth customers\, experience leadership\, and more. \nVoC\n \nExperience intelligence shows all managers how to outperform competitors. Collecting inputs and reporting insights in ways that stakeholders eagerly anticipate are signs of experience mastery. \n\nWorld-Class Insights\n\nVoC Maturity\nUsing Intelligence\n\n\nDesigning VoC\n\nWho to Ask: Populations & Samples\nHow to Ask: Research & Findings\nWhat to Ask: Questions & Ratings\n\n\nStimulating Action\n\nStrategic Impact Maps\nChecklist\n\n\n\nIn addition to the list above\, this class includes best practices for qualitative and quantitative research\, behavioral science\, customer-initiated and company-initiated VoC\, internal and external customer feedback\, operational and customer data\, gap analysis\, executives’ and employees’ customer insights\, stratified random samples\, CX annuities\, jobs-to-be-done\, core-growth customers\, lifetime value\, NPS\, CSAT\, effort score\, health score\, secure index\, value quotient\, statistical significance\, confidence\, validity\, reliability\, top-box\, standard deviation\, cross-tabs\, data mining\, predictive analytics\, stated and implied importance\, regression\, correlation\, key driver analysis\, CX annuities\, jobs-to-be-done\, core-growth customers\, and more. \nStrategy\n \nExperience strategy needs a reboot\, as essentially no company is in the Good or Excellent category of benchmark studies like Forrester’s. Greater strategic impact is possible by systematizing a logical flow of experience efforts that prevent unwanted experiences for stakeholders. \n\nSetup for Success\n\nIntentional CX\nCX Ecosystem\nBranded CX\n\n\nOperationalized Strategy\n\nSelf-Assessment\nFoundation & Building-Blocks\nTemplate\n\n\nCX Governance\n\nDeployment\nSmoothing Silos\nReturn on CX\n\n\n\nIn addition to the list above\, this class includes best practices for strategic planning frameworks\, alignment to brand values and attributes\, business case\, CX annuities\, jobs-to-be-done\, core-growth customers\, benchmarking\, cross-organizational collaboration\, interdependencies among people and processes\, messaging internally and externally\, strengthening CX DNA\, and more. \n\n \n\n \n \n  1 topic live class – $89.00 2 colleagues this week in live class – $150.00 3 topics live classes – $250.00 5 topics live classes – $400.00 Full self-paced course only – $195.00 1 topic self-paced course only – $59.00 Quizzes only – $49.00 \n \n\n \n Download CX Prep Course Now Checkout Now\n \n \n \n \n \n Added to cart \n \n \n\n \n \n \n \n \n \n \n\nWho is the course designer & instructor?\n \nThe Experience Leadership course was created by Lynn Hunsaker (CCXP\, RTP). She led customer experience transformation for many years at Fortune-250 companies as Head of Global Quality\, Strategic Information Manager\, Voice of Customer Manager\, Customer Satisfaction Improvement Manager\, and Marketing Director. \nLynn is a California certified teacher and has created and taught 24 college courses on marketing\, advertising and business at San Jose State University\, Mission College\, University of California Berkeley Extension and UC Santa Cruz Silicon Valley Extension. Lynn is past president of American Marketing Association’s Silicon Valley chapter and Association for Psychological Type’s Bay Area chapter. She is a Professional Certified Marketer\, Certified Quality Manager\, and Certified Practitioner of MBTI\, CPI 260\, Temperaments\, and Interaction Styles. \nLynn conducted the world’s first global B2B customer experience practices study from 2010-2014. ClearAction was a founding corporate member of CXPA and Lynn has served on the CXPA board of directors and CX Experts panel\, and as co-chair of many CXPA committees. \nLynn is author of 3 experience leadership handbooks on Amazon Kindle. At CustomerThink.com\, she is 1 of 5 Hall of Fame recipients and was #1 Author of the Year in 2015 and 2017\, sharing new wisdom that she learned during 25+ years working in the customer experience profession. Lynn is co-founder of the ClearAction Value Exchange with revolutionary methods for  experience leadership real-time skill development and application. \nExamples of her experience leadership track record: \n \n \n \n\n \n \n  1 topic live class – $89.00 2 colleagues this week in live class – $150.00 3 topics live classes – $250.00 5 topics live classes – $400.00 Full self-paced course only – $195.00 1 topic self-paced course only – $59.00 Quizzes only – $49.00 \n \n\n \n Download CX Prep Course Now Checkout Now\n \n \n \n \n \n Added to cart \n \n \n\n \n \n \n \n \n \n \n\nThank you\, Lynn Hunsaker. Great course\, and helped me pass on the 1st attempt.Ron Mozalewski\, CCXP\, Executive Director\, Advocate Health Care\n\nCan I earn a certificate?\nThis class is great for ANYONE wanting to learn the CX body of knowledge — whether or not you’re seeking certification. \nCXPA is now offering the CCXP exam online\, from the convenience of your home or office. \n \n \n\n \n \n  1 topic live class – $89.00 2 colleagues this week in live class – $150.00 3 topics live classes – $250.00 5 topics live classes – $400.00 Full self-paced course only – $195.00 1 topic self-paced course only – $59.00 Quizzes only – $49.00 \n \n\n \n Download CX Prep Course Now Checkout Now\n \n \n \n \n \n Added to cart \n \n \n\n \n \n \n \n \n \n \n\n(no expiration!)\n\nWhat does this course look like?\nHighlight what you want to remember:\n\n \nGo directly to any page:\n\n \nTake notes in your pre-class workbook and in-class workbook:\n\n \nImprove recall and application through exercises on every page:\n\n \n \n\n \n \n  1 topic live class – $89.00 2 colleagues this week in live class – $150.00 3 topics live classes – $250.00 5 topics live classes – $400.00 Full self-paced course only – $195.00 1 topic self-paced course only – $59.00 Quizzes only – $49.00 \n \n\n \n Download CX Prep Course Now Checkout Now\n \n \n \n \n \n Added to cart \n \n \n\n \n \n \n \n \n \n \n\n(no expiration!)\nWho earned their CCXP with this course?\n \nPartial list of CCXPs who benefited from this CX prep course: \nCanadaEMEAUS WestUS EastSouth PacificSouth AmericaCanada\nKari Baker\nKrista Breckman\nKevin Carruthers\nAndrew Esemezie\nSophia Frey\nDennis Lemon\nJennifer MacDonald\nNancy Ortenberg\nSandra Pacitti\nMichael Poulin\nAviva Shiff\nShawn Silzer\nSimone Wilson\nJulianna Zaremba \nEMEA\nMohammed Albadr\nDarryl Alexander\nMuneera AlSunaid\nPaola Annis\nDaniel Bogaards\nVicky Brookes\nHoracio Calvo\nGabriela Ciupitu\nToby Miles Courtney-Thomas\nElly Domene\nAbdallah Elbadawy\nRania ElMehwi\nGraham Fagan\nSabrina Haddach\nRaphael Hergge\nIzzat Husrieh\nJolian Ibrahim\nGustavo Imhof\nMahmoud Jallad\nOghenekevwe John-Olori\nValentin Kaelin\nClare Kavanagh\nEmma Ledwidge\nKaterina Mavrou\nLaura Metcalfe\nYoussef Negm\nJean Ochse\nStephanie Ogulin-Weinlich\nRebecca Okoroji\nAttia Salim\nAhmad Sidawi\nAgnes Sroka\nErika Toth\nMarios Vlachos\nRemi Weber \nUS West\nRyan Abualsamh\nTJ Adler\nAJ Ajinwo\nVicki Amon-Higa\nCourtney Arthurholt\nSherrie Austin\nGary Batroff\nMyoung Blaauboer\nPaul Broughton\nSusan Brown\nEddie Christian\nLonna Coleman\nBraeden Daly\nVenkata Dasari\nStephanie Davis\nShannon Denniston\nErin DeSilva\nAaron Fox\nMaura Goicochea\nAmy Goodwin\nMichael Gray\nErin Hansman\nSam Harami\nKay Lynn Hendrix\nGiri Iyer\nMitchell Josh\nSheila Knight-Fields\nBrian Latham\nMarla Lucas\nAubrey Macklin\nMegan Marburger\nRachael McBrearty\nJoseph Mitileri\nJessica Noble\nRachael Perez\nRobert Perez\nRyan Peterson\nJoe Powell\nTerry Reynolds\nEric Rhoades\nBob Roark\nSarah Sang\nVidhya Siriam\nMelissa Skogan\nIma Somers\nPaul Stone\nMatt Stuckey\nLeigh Taylor\nSteve Tennant\nAlyce Traverso\nEric Ullman\nKatie Wallace\nCassie Wilcox\nJohn Wong\nEllie Wu\nMaggie Young\nErrol Youngborg\nHeather Younger \nUS East\nRalf Achtelstetter\nJennifer Alcarez\nSanjay Asthana\nWai Au\nRisa Baltes\nMichael Bartlett\nTracy Bernstein\nMillicent Blalock\nPatrice Blum\nJodi Bradley\nAlan Brooks\nBeckie Brooks\nSomesh Chablani\nAbhitabh Chandra\nAlison Circle\nDarby Coe\nMary Rose Coleman\nRam Dasari\nGene De Libero\nKim Dixon\nMichelle Ebbs\nFernando Egea\nKatelyn Fisher\nLisa Flynn\nTanya Fowler\nCarolyn Galvin\nAmy Goodwin\nAnn Gougebas\nMichael Hadden\nAnne Hampton\nLisa Haskins\nJeffrey Heath\nFrank Hone\nCecilia James\nWanda Jett\nSuzanne Kinney\nJames Kitterman\nTracy Kuchar\nJason Kuperschmid\nScott Kyles\nDennis Lemon\nCraig Lieneck\nJack Mackey\nMatt Macon\nSheila March\nSandra Mathis\nRyan McKeever\nRon Mozalewski\nJacquie Mueller\nKyle Murphy\nLisa Musante\nLogan Nasr\nShawn Noble\nRoberta O’Keith\nDaniel Olsen\nNikki Pampalone\nLiliana Petrova\nKristen Rice\nEileen Rimeikis\nAngeleen Rohda\nJonathan Ruchman\nNatalie Schneider\nMargie Sfeir\nMaulin Shah\nDavid Shaw\nDiane Simmons\nMark Smith\nBill Stavros\nTim Steinmetz\nMario Toussaint\nBob Trent\nNancy Vega\nLaura Vigliotta\nErin Wallace\nCarrie Weston\nCassie Wilcox\nJennifer Wright\nKristina Zeitvogel \nSouth Pacific\nParag Alurkar\nMohammad Firdhaus Baharom\nSonia Bhatia-Salmin\nLionel Bird\nLindsay Carapella\nLaurence Fox\nZora Hoare\nJenny Hunter\nRaju Kotagal\nCarsten Ley\nRod Netterfield\nRavindra Patwardhan\nAnita Siassios\nAurawan Sachaphornskul\nIan Stokol \nSouth America\nSamantha Conyers\nFelipe Jurjevic\nSebastien Munar\nMarcelo Riva\nFrancisco Zapata \nGood news! Spanish CCXP prep course now available! \n\nThank you so much\, Lynn Hunsaker. I couldn’t have done it without you. Thankful for you and ClearAction.Carrie Weston\, CCXP\, Director of Customer Experience\, Knape & Vogt Manufacturing\n \n \n\n \n \n  1 topic live class – $89.00 2 colleagues this week in live class – $150.00 3 topics live classes – $250.00 5 topics live classes – $400.00 Full self-paced course only – $195.00 1 topic self-paced course only – $59.00 Quizzes only – $49.00 \n \n\n \n Download CX Prep Course Now Checkout Now\n \n \n \n \n \n Added to cart \n \n \n\n \n \n \n \n \n \n \n\nHow important is CCXP?\n \nHere is an informative explanation about different types of customer experience certification\, explaining the difference between Certificate\, Certified\, Accredited — and why it’s important to choose entities with rigorous standards: Navigating CX Credentials \nFrom the CXPA website: \nThe CCXP program provides a means for individuals to obtain professional recognition of their high levels of knowledge of the customer experience discipline. Until the CXPA established this accreditation\, there was no industry-wide\, standardized avenue for customer experience (CX) practitioners to demonstrate their expertise and accomplishments\, and no formal credentials that showcased an individual’s standing in the industry. As a non-profit\, independent association\, the CXPA is well positioned to establish the CCXP as a recognized and admired professional credential. \nFor practitioners\, the CCXP program provides recognition of a high level of knowledge in the field of customer experience and offers a framework for continual development. Candidates for this credential are looking to distinguish themselves in the workplace\, validate their skills\, and maximize their earning potential. \nFor the industry and employers\, the CCXP program encompasses a core set of CX competence areas and ensures that certified professionals possess a manager-level mastery of standardized disciplines. \nThe benefits of becoming a CCXP include: \n\nValidates credibility and expertise\nProvides a framework for advancement\nIncreases marketability\nDemonstrates commitment to continuous improvement\nCandidates should have a bachelor’s degree plus three years of direct\, full-time CX experience\, or five years of direct\, full-time CX experience if you do not have a bachelor’s degree. Both members and non-members of CXPA are eligible.\n\nThe certification exam consists of 100 items. All items are multiple-choice\, with one correct answer and three incorrect options. \nThe score required to pass the examination is 80%. This passing point was established according to accepted practices for standardized testing\, and it reflects the difficulty of individual examination items\, as well as the overall difficulty of the exam. \nThe content of the CCXP Certification Exam is based on an industry-wide job task analysis that was conducted by the CXPA in 2020. As part of this process\, more than 150 customer experience professionals provided feedback on the importance of job tasks covering the scope of the CX profession. Five competencies for CX were identified through the results of this analysis\, and each area is represented by 13 to 20 questions on the 100-question exam: \nCustomer Experience Strategy\nCustomer Insights & Understanding\nCulture & Accountability\nDesign & Improvement\nMetrics & ROI \n \n\n \n \n  1 topic live class – $89.00 2 colleagues this week in live class – $150.00 3 topics live classes – $250.00 5 topics live classes – $400.00 Full self-paced course only – $195.00 1 topic self-paced course only – $59.00 Quizzes only – $49.00 \n \n\n \n Download CX Prep Course Now Checkout Now\n \n \n \n \n \n Added to cart \n \n \n\n \n \n \n \n \n \n \n\n  \n\n  \n\n \n \n\n \n \n  1 topic live class – $89.00 2 colleagues this week in live class – $150.00 3 topics live classes – $250.00 5 topics live classes – $400.00 Full self-paced course only – $195.00 1 topic self-paced course only – $59.00 Quizzes only – $49.00 \n \n\n \n Download CX Prep Course Now Checkout Now\n \n \n \n \n \n Added to cart \n \n \n\n \n \n \n \n \n \n \n\nCan I schedule this only for my company?\n \nLet us know: business goal\, number of participants\, job levels\, topic familiarity\, location(s)\, and timing. \n\nBuild common language\, shared vision\, and collective capability of your team\nZero-in on any subset of the 5 competencies\, or the whole body of knowledge\nTailor examples and examples to your industry and company\nSmall group application or gamification after every 20 minutes of instruction\nLearn from instructor’s career in a role like yours\, with in-depth exercise feedback\nGauge your knowledge via topic exploration\, topic mastery\, true-false\, and multiple choice quizzes for each topic\n\nCall +1 408 687 9700 or send an email today. \nCan I schedule an application workshop?\n \nLet us know: business goal\, number of participants\, job levels\, topic familiarity\, location(s)\, and timing. \n\nDeep-dive into any part of the course to apply it to your business situations\nParticipants may be from a broader set than the CX team\nImplement the outputs immediately\n\nCall +1 408 687 9700 or send an email today. \nCan I schedule coaching with Lynn Hunsaker?\nCustomer experience coaching is the quickest way to get expert advice. \nAnother perspective can help you excel. We’ve been in your shoes\, leading CXM in complex firms. Grow your capabilities faster through customer experience coaching. \nCoaching sessions on any topic shown below: \n\nCustomer experience metrics\, dashboards\, value\nCustomer experience bonuses and recognition\nCustomer experience deployment challenges\nCustomer experience strategy\, culture\, and adoption\nCX solution provider selection and management\nVoice of the customer methodology and actionability\nCustomer experience intelligence and insights\nCustomer-centered marketing and processes\nCustomer experience improvement and innovation\nIntentional customer experience as north star\n\nHow coaching differs from consulting: \n\nYou present what you’re working on.\nWe give you on-the-spot feedback.\nCalls are up to 90 minutes\, max 2 people from your team.\nAll visual aids shown real-time in the call.\n\nMultiple groups may receive coaching at a discount. \nRequest customer experience coaching today! \n \n\n \n \n  90-Minute Session – $150.00 Two 90-Minute Sessions – $250.00 Five 90-Minute Sessions at the Price of 4 – $600.00 \n \n\n \n Buy Now Checkout Now\n \n \n \n \n \n Added to cart \n \n \n\n \n \n \n \n \n \n \n\nYou can schedule your coaching session(s) on Lynn Hunsaker’s calendar or call +1 408 687 9700 or send an email today. \nCan I get ongoing skill-building?\n \nClearAction Value Exchange is your daily source of wisdom. You can pop into the Exchange throughout your day or week to get answers to challenges and guidance in your decisions. 5-minute\, 20-minute\, and 40-minute resources make ongoing skill-building easy. \nFor departments that own customer intelligence — marketing\, customer experience\, customer success\, customer care — future success of your firm and your roles is assured by using customer intelligence for enterprise-wide nimbleness. Your role is vital to customer value growth. \nHow can you drive customer-centered organizational agility\, alignment and accountability? \n(1) Visit your Exchange portal throughout your workday for smoother internal and external interactions: how to align motivations\, foster mutual respect\, and drive commitments. \n(2) The Exchange will help you drive customer value growth: how to influence company-wide use of customer insights\, customer lifetime value mindsets\, and customer-centered actions. \nEarn badges in the Value Exchange as you specify how you’ll use each learning resource. These badges can be added to your email signature and social media profiles. They give you access to perks\, too. \n \n\nRapidly access your personally curated My Vault resources.\nSolve-SpacesTM are interactive templates to create personalized solutions.\nWebcast ConversationsTM allow you to shape experts’ presentations to your needs.\nPost your questions and advice in the peer-to-peer Q&A forum.\nShare wisdom and resources in the Insights Vault (videos\, podcasts\, templates\, articles\, study highlights\, handbook chapters\, presentations\, infographics\, how-to\, case studies\, tutorials\, courses).\nJoin a community call\, hackathon\, fireside chat\, virtual conference\, or roundtable.\nAll ClearAction courses are available inside the Value Exchange at no extra charge!\n\nClearAction Value Exchange is flexible for everyone’s circumstances and learning preferences\, from new college grads to senior executives. Your team is as strong as its weakest link: enroll your whole team for ongoing skill-building. Group membership elevates your whole organization’s performance. Annual membership allows you to absorb\, apply and reinforce new skills. \nRequest a demo! Call +1 408 687 9700 or send an email today. \n1 User5 Users10 Users15 Users25 Users1 User\n \n\n \n \n  Monthly – $19.00 \n \n Billed once per month until cancelled \n \n  Quarterly – $54.00 \n \n Billed once per quarter until cancelled \n \n  Yearly – $210.00 \n \n Billed once per year until cancelled \n \n \n \n\n \n 1 User Checkout Now\n \n \n \n \n \n Added to cart \n \n \n\n \n \n \n \n \n \n \n\n5 Users\n \n\n \n \n  Monthly – $85.00 \n \n Billed once per month until cancelled \n \n  Quarterly – $250.00 \n \n Billed once per quarter until cancelled \n \n  Yearly – $950.00 \n \n Billed once per year until cancelled \n \n \n \n\n \n 5 Users Checkout Now\n \n \n \n \n \n Added to cart \n \n \n\n \n \n \n \n \n \n \n\n10 Users\n \n\n \n \n  Monthly – $150.00 \n \n Billed once per month until cancelled \n \n  Quarterly – $440.00 \n \n Billed once per quarter until cancelled \n \n  Annually – $1\,700.00 \n \n Billed once per year until cancelled \n \n \n \n\n \n 10 Users Checkout Now\n \n \n \n \n \n Added to cart \n \n \n\n \n \n \n \n \n \n \n\n15 Users\n \n\n \n \n  Monthly – $210.00 \n \n Billed once per month until cancelled \n \n  Quarterly – $615.00 \n \n Billed once per quarter until cancelled \n \n  Annually – $2\,400.00 \n \n Billed once per year until cancelled \n \n \n \n\n \n 15 Users Checkout Now\n \n \n \n \n \n Added to cart \n \n \n\n \n \n \n \n \n \n \n\n25 Users\n \n\n \n \n  Monthly – $325.00 \n \n Billed once per month until cancelled \n \n  Quarterly – $950.00 \n \n Billed once per quarter until cancelled \n \n  Yearly – $3\,700.00 \n \n Billed once per year until cancelled \n \n \n \n\n \n 25 Users Checkout Now\n \n \n \n \n \n Added to cart \n \n \n\n \n \n \n \n \n \n \n\n\n\n \nThis course will accelerate success in your customer experience management efforts.\n \nThe course was extremely helpful. I felt that your instruction was spot on.\n \nGet started with the Customer Experience Excellence course today!\n \n\n \n \n  1 topic live class – $89.00 2 colleagues this week in live class – $150.00 3 topics live classes – $250.00 5 topics live classes – $400.00 Full self-paced course only – $195.00 1 topic self-paced course only – $59.00 Quizzes only – $49.00 \n \n\n \n Download CX Prep Course Now Checkout Now\n \n \n \n \n \n Added to cart \n \n \n\n \n \n \n \n \n \n \n\n \nExcellent resource for CCXP preparation. Very robust\, complete and helpful guide. Highly recommended.\n  \n \n \n \n \n \n \n \n \n \n \n \n \n\n \n YES! 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