Design Thinking for Customer Management
03/17/2020 @ 18:30 - 19:00 PDT
Want to create customer-centric user experiences?
We’ll discuss: How can design thinking be applied to customer experience, customer success, and customer engagement processes?
Join this online, interactive fireside chat where ClearAction Continuum CCO Lynn Hunsaker will interview Ian Stokol, who is Senior Manager of Customer Experience at Monash University in Melbourne, Australia. Formerly, Ian was Customer Experience Lead at House with No Steps, Customer Experience Delivery Manager at OfficeWorks, and Agile/UX/Digital Producer at Wilson Evergard Advertising, Molten Mango, and Polyrox Engineering. Ian received a 2019 CX Impact Award from CXPA and he is a Certified Customer Experience Professional (CCXP). He is a Design League Coach for Interaction Design Foundation (IDF).
12:30-1 PM Australia Daylight Time (AEDT)
(= 6:30-7 PM US Pacific Time Tues 3/17)
via Zoom web conference