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Want to create customer-centric user experiences?

We’ll discuss: How can design thinking be applied to customer experience, customer success, and customer engagement processes?

Ian StokolJoin this online, interactive fireside chat where ClearAction Continuum CCO Lynn Hunsaker will interview Ian Stokol, who is Senior Manager of Customer Experience at Monash University in Melbourne, Australia. Formerly, Ian was Customer Experience Lead at House with No Steps, Customer Experience Delivery Manager at OfficeWorks, and Agile/UX/Digital Producer at Wilson Evergard Advertising, Molten Mango, and Polyrox Engineering. Ian received a 2019 CX Impact Award from CXPA and he is a Certified Customer Experience Professional (CCXP). He is a Design League Coach for Interaction Design Foundation (IDF).

Wednesday, March 18th
12:30-1 PM Australia Daylight Time (AEDT)
(= 6:30-7 PM US Pacific Time Tues 3/17)
via Zoom web conference
Value ExchangeThis is a ClearAction Value Exchange member event. A Fireside Chat is live talk show, via Zoom, where the audience can post questions to help shape the conversation and take-aways. You get an action plan template to apply insights in your job right away. ClearAction Value Exchange provides mission-critical skills for stewards of customer intelligence: CX, Customer/Care and Marketing professionals.

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