Digital Self-Service Journey Safety Net – Hackathon
09/11/2020 @ 10:00 - 10:45 EDT
How do you identify and act on the data that tells you what safety net your customers need when they drop out of digital self-service journeys into assisted queues/transactions?
As customers’ needs continually shift during the pandemic, this can be a moving target. Let’s pool our wisdom to help one another hack this tough question!
Join this short session to learn techniques you can apply now.
10-10:45 AM Australia Thursday
10-10:45 AM US Eastern time
- Amateurs and experts appreciate one another’s views
- We want to adopt a more appropriate approach by hacking away at old ways of thinking
- You’ll co-define our starting point and take-aways, led by a facilitator
- We’ll see how far we get in 45 minutes!