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Can you energize employee experience and customer experience at the same time?
Does one trump the other?

We’ll discuss: What are the synergy opportunities and caveats for generating awesome employee experience and wonderful customer experience?

Zora HoareJoin this online, interactive fireside chat where ClearAction Continuum CCO Lynn will interview Zora Hoare, who is Head of Customer & Employee Experience at eNett International in Melbourne, Australia. Formerly, Zora was Business Process Improvement Manager at WEX and Business Project Manager at American Express. Zora is a Certified Customer Experience Professional (CCXP).

Thursday, April 16th
12:30-1 PM Australia Daylight Time (AEDT)
(= 7:30-8 PM US Pacific Time Wed 4/15)
via Zoom web conference
Value ExchangeThis is a ClearAction Value Exchange member event. A Fireside Chat is live talk show, via Zoom, where the audience can post questions to help shape the conversation and take-aways. You get an action plan template to apply insights in your job right away. ClearAction Value Exchange provides mission-critical skills for stewards of customer intelligence: CX, Customer/Care and Marketing professionals.

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