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Experience Leadership Mastery Sessions

Experience Leadership is for beginners and experts. ‘Leadership’ influences all. ‘Management’ controls some. You learn how to influence internal engagement to prevent issues for customers, employees, and partners. Issue-free experience is automatic experience excellence. This drives indisputable ROI, maturity, differentiation, and career enjoyment.

Current Schedule

More live sessions will be scheduled with 5+ votes.
Use this timetable to see the start time for your location.

8:30-11 am Los Angeles
11:30-1 pm New York
16:30:00-18:00 BST/WAT
17:30-19:00 CET/SAST
18:30-20:00 AST/EAT/TRT
19:30-21:00 GST

  • Fri September 29:  Operationalized CX Strategy
  • October 14: Metrics & Analytics
  • October 21: Improvement & Design
  • October 28: Culture & Accountability
  • November 4: VoX & Intelligence
  • November 11:  Operationalized Strategy

13:00-14:30 Sydney
11:00-12:30 Seoul/Tokyo
10:00-11:30 Hong Kong/Singapore
09:00-10:30 Bangkok/Manila
07:30-09:00 Mumbai
6-7:30 p.m. Los Angeles (Thursday)

  • November 17: CX Metrics & Analytics
  • November 24: CX Improvement & Design
  • December 1: Culture & Accountability
  • December 8: VoC & Intelligence
  • December 15:  Operationalized CX Strategy

Credit Card, Amazon, PayPal, Apple, Google, Klarna, or Bank Transfer:

100% CCXP Prep 5 Topics $475
100% CCXP Prep 1 Topic $95
Experts & Execs 5 Topics $550
Experts & Execs 1 Topic $110
Automatic Experience Excellence 5 Topics $400
Experience Management Maturity 5 Topics $450
Experience Management Maturity 1 Topic $90

Live learning sessions mix all levels of managers and leaders of customer experience, employee experience, and partner experience. Self-paced resources differ for each level. All levels are based on the CCXP (intermediate) body of knowledge. CCXP = Certified Customer Experience Professional. CCXP has 5 topics: Metrics & Analytics, Improvement & Design, Culture & Accountability, VoX & Intelligence, Operationalized Strategy, and bonus module: ROI Essentials.

You get a non-transferrable lifetime license to self-paced resources: videos, quizzes, and workbook for each video with questions relating to your own experiences and templates for applying it in your work.

ROI Experience Manager Skills
Culture Experience Manager Skills
Metrics Experience Manager Skills
VoC Experience Manager Skills
Design Experience Manager Skills
Strategy Experience Manager Skills

Experience Leadership Mastery Sessions for All Levels

Every managerial level can learn together in live sessions. Self-paced resources expand in richness by level.

Experience Management Maturity Skills
CCXP Exam 100% Preparation
for certified and advanced experience management professionals
$400 live all topics
$300 self-paced all topics
50-60 minutes per topic
10 true-false per topic

or request timing
more info
Maturity: $450 all or $90 for 1
CCXP: $475 for all or $95 for 1
70-90 minutes per topic
275 choice, templates, links

Maturity timing request
CCXP timing request
$550 for all topics
$110 for 1 topic
90-100 minutes per topic
sophisticated extras

or request timing
more info

I highly recommend ClearAction! You’ll sharpen your focus with actionable insights and tools you can apply on the job the next day!

MaryAnn MonroeMaryAnn Monroe, CCXP, Maximus

Thanks for your guidance and prep. I highly recommend ClearAction to anyone seeking to understand CX.

Aaron MosbyAaron Mosby, CCXP, TTEC Digital

ClearAction brings expert level insights to customer experience practices. Lynn Hunsaker’s competence in CX is unmatched.

Kenneth HamptonKenneth Hampton, Acceptance Insurance

Time well invested. Get introduced to Strategic Impact practices so we evolve from the past practices. Highly recommended.

Balakrishna MurthyBalakrishna Murthy, CCXP, Carrefour

Always grounded in deep experience, knowledge of CX best practices, and industry network!

Gloria GuptaGloria Gupta, FCXP, American Medical Association

Une riche ressource claire et précise au sujet de gestion de l’expérience client, le contenu que je n’ai pas trouvé ailleurs. 

Tatiana YakovenkoTatiana Yakovenko, UX Design Specialist

ClearAction calmly and concisely communicates ideas in ways that stick in your brain and make you look at the work you’re doing in different ways.

James DodkinsJames Dodkins, Pegasystems

Plenty of actionable takeaways! Always a pleasure.

Clare MuscuttClare Muscutt, Women in CX

Súper bien, ella siempre está disponible y brinda una orientación completa para el entendimiento de los cursos.

Sonia ZavalaSonia Zavales, CCXP, GXpriencias!

ClearAction is a trail-blazer and an impactful leader in the development of the CX practice globally.

Rolu AdebolaRolu Adebola, Diversiboard

Grateful to ClearAction mentorship. I will certainly continue to use this knowledge throughout my career.

Jenna Harwood PepersJenna Harwood-Pepers, CCXP, PointClickCare

Très utile et pratique, aider les organisations à passer à un niveau supérieur.

Tatiana YakovenkoTatiana Yakovenko, UX Design Specialist

Thanks for a great resource to advance my skills in the CX profession.

Rick MalschRick Malsch

Worth every minute and dollar invested! If you’re looking to establish, operationalize CX for results, look no further. Fully recommended!

Tatiana RamirezTatiana Ramirez, CCXP, InteractionCX

This is certainly among the best CX content I’ve ever found, uniting concepts and application. 

Elaine MazzonElaine Mazzon, PhoneTrack

I highly recommend ClearAction’s Experience Leadership Mastery to up your CX game.

Mary Catherine Plunkett, CCXP, Autodesk

ClearAction has been recommended to everyone asking me how to pass the exam.

Shatha Balto, CCXP, My Clinic KSA

ClearAction is not just good for exams. It applies to the real work.

Bruce LiuBruce Liu, CCXP, Cognizant

Thanks for great resources that made the exam questions feel very approachable and intuitive.

Jenna Harwood PepersJenna Harwood-Pepers, CCXP, PointClickCare

Thank you for sharing your excellent view and knowledge on CX and CXM.

AnneMarie JansAnneMarie Jans, Salta Group

ClearAction has been a valuable resource to me. You have unending knowledge.

Patty Soltis, CCXP, Moffit Cancer Center

This is a true proposal for a customer experience management system connected with business results.

Elaine MazzonElaine Mazzon, PhoneTrack

7-Day Guarantee

Lifetime non-transferrable individual license!

  • Self-paced virtual mentoring with narrated videos
  • Workbooks include questions for real-life application
  • This is a multi-layered go-to resource as your career evolves
  • Layers match your expertise: blitz and deep-dive, 5 to 15+ hours
  • Quizzes and quiz games have hints and explanations
  • Earn achievement badges for videos and quiz games
  • Extensive links to examples and templates and case studies

Experience Leadership Mastery is deeper and broader than what you see elsewhere.

Experience Leadership Wisdom


Experience Leadership Mastery Certificate

Earn your Experience Leadership Mastery Certificate and social media badge, based on scenario quizzes with detailed success advice from the instructor, Lynn Hunsaker. As a CXPA Recognized Training Provider, one CCXP renewal credit (CRC) is earned per hour of study in the Value Exchange, Masterminds, XM Maturity or Experts e-Consulting.


0 – ROI Essentials: jobs to be done (JTBD) as north star for massive savings and growth

1 – Leading Indicators / Metrics & Analytics: how to identify and prioritize leading indicators to direct growth

2 – Change / Improvement & Design: how to stop issue recurrence and design experiences for growth

3 – Culture & Accountability: how to influence behaviors that strengthen engagement

4 – VoX & Intelligence: how to collect and analyze relationship behaviors for strong culture, improvement, and ROI

5 – XM Team Sport Strategy: governance to grow maturity of 0-4 above across your enterprise

Experience Leadership Mastery for your group

No extra charge for live sessions!

Use the payment link below. Arrange your own 5-week series or join the waitlist for public live sessions scheduled at your convenience (email to Success at ClearAction.com). Minimum 5 participants.

For volume purchase of self-paced or live sessions, use the link below to specify the quantity (click “Qty” or “Details”) and send participant names to Success at ClearAction.com.

Experts 5 Topics

CCXP 5 Topics

Foundations 5 Topics

Experts 1 Topic

CCXP 1 Topic


Note: You save $50 per person with immediate payment and you get immediate e-consulting access (in comparison to invoiced payment). We keep prices low by avoiding supplier paperwork and delays. This frees us up to do what we love: create ongoing new value!

Lynn HunsakerDesigned by a company-wide CX leader, Lynn Hunsaker, who is a Certified Customer Experience Professional and CXPA Recognized Training Provider. She led customer experience transformation for many years at Fortune-250 companies as Voice of Customer Manager, Strategic Information Manager, Customer Satisfaction Improvement Manager, Marketing Director, and Head of Global Quality. Lynn created and taught 24 college courses on marketing, advertising and business at San Jose State University, Mission College, University of California Berkeley Extension and UC Santa Cruz Silicon Valley Extension. Lynn served on the CXPA Board of Directors and she has been featured in many lists, including Top 25 Customer Success Influencers, Top 30 Customer Service Professionals, and 1 of 5 authors in the CustomerThink Hall of Fame.

You can see the FAQs at ClearAction.com/leader or CCXP, or Foundations
or send your questions or requests to Lynn Hunsaker at Success at ClearAction.com

We’re grateful to groups from these brands as ClearAction customers:

Experience Leadership Customers

Get started today!

Credit Card, Amazon, PayPal, Apple, Google, Klarna, or Bank Transfer:

Experience Leadership Mastery