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CX+EX+PX Masterminds Symposiums

Symposiums are interactive events for customization of advanced success recipes.

exclusively for executives and experts*
(*speakers, authors, award winners/judges, certified and long-time practitioners)

See this 3-minute example:

Gain next-level inspiration for customer, partner, and employee experience excellence

In Masterminds sessions:
1) Every participant explains the highlights and lowlights of their situation.
2) Facilitator Lynn Hunsaker jump-starts your progress with extraordinary wisdom.
3) Small groups discuss specific exercises in advanced templates.
4) Everyone shares lessons-learned.
5) You get a tailored action plan and next-level take-aways.

We’re making customer, employee, and partner experience (CX, EX, PX) excellence a company-wide way of life (a “team sport”).


Minimum 3 and maximum 9 participants.
Fridays worldwide + Thursday evenings Americas.
Request topics or timing in Wait List below or reserve your spot now!

7 April CX+EX+PX Expectations Personas

How to engage non-customer-facing groups

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14 April CX+EX+PX Leadership
How to infuse XM in leadership of every function.

21 April CX+EX+PX North Star
How XM insights can guide all manager decisions.

28 April CX+EX+PX Strategic Pillars
How every objective/initiative ties to XM.

5 May CX+EX+PX Maturity Roadmap
How to achieve milestones for XM maturity now.

12 May CX+EX+PX Cross-Pollination
How to propel XM maturity via lessons learned.

26 May CX+EX+PX Financial Ratios
How to tie XM progress to ROA, EPS, CAGR, etc.

2 June CX+EX+PX Value Creation
How to expand value in every growth endeavor.

9 June CX+EX+PX Advocacy by CFOs
How your CFO is your greatest XM advocate.

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Fridays 10:30 to Noon NYC = 16:30 Paris = 19:30 Dubai

Fridays 06:30 Mumbai = 09:00 Manila = Noon Sydney

= Thursdays 8-9:30 pm NYC

Use this timetable to see the start time for your location.


This seminar brings the group in with thought-provoking discussions where participants share real-world examples from our different histories and experiences. I appreciate the practical tools and resources explaining how to use these in greater depth. — George Bell-Uribe, Head of North America Customer Experience, Sage

Thank you for having a wonderful advanced session in such a short duration. I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience. — Mohammad Saad Usmani, PhD, Divisional Head, Learning & Talent Management, United Bank Limited

This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this. — Balakrishna Murthy, CCXP, Carrefour

Lynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results. — Jacqueline Mueller, CCXP, Senior Vice President, Client Insight, SMG

I absolutely loved it. Well structured, concise, well-illustrated with examples, practical. — Sandra Matulevičiūtė-Bagdonavičienė, CCXP, Partner Programs and Experience, 1ClickFactory

This is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the post-Covid, ‘New Now’. — Victoria Matthews, CCXP, Principal, SEMA4 Consulting

Minimum 3 and maximum 9 participants.

Reserve your spot!


Request timing and topics: