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Experts MasterClass

advanced customer, partner & employee experience

For executives and experts!
(authors, keynoters, thought leaders, consultants, judges, award winners, certified and long-time practitioners)

This is executive-level on-demand self-paced online training — or you can schedule a private masterclass.

CX+EX+PX Leading Indicators

  • XM Annuities & Ratios
  • 50+ Metric Myths
  • Reward Preventive Mindsets
  • Prevent XM Metric Silos
  • Metrics to Predict Growth

CX+EX+PX Change

  • Improvement for 3X Revenue
  • Innovation for 8X ROI
  • CX+EX+PX Design
  • 6 A’s for Personas & Maps Ongoing ROI

CX+EX+PX Accountability

  • Smooth & Prevent Silos
  • Assess CX+EX+PX Maturity
  • Automatic XM Excellence
  • Cross-org Collaboration
  • Proactive Accountability

VoX Intelligence

  • Almost-Free VoX & Patterns
  • CX+EX+PX-Centric VoX
  • VoX for Strategies & Policies
  • CX+EX+PX Tech Decisions
  • Predict VoX & Financials

CX+EX+PX Strategy

  • XM ROI Model
  • CX+EX+PX Synergies
  • XM in Strategic Pillars
  • Core-Growth North Star
  • XM Strategy Template

Trusted by CCXPs & CX enthusiasts from these companies and hundreds more:

     Carrefour     SMG     Saint Gobain     SEMA4 Consulting     ClickFactory

This is by far the best course available on Experience Leadership for CX folks. You don’t know what you don’t know! Try this.

Balakrishna Murthy, CCXP, Carrefour

I absolutely loved your recorded sessions. Well structured, concise, well-illustrated with examples. I also found useful that you augment this learning experience with a section of inspiring stories from other organizations. This adds even more practical flavor.

Sandra Matulevičiūtė-Bagdonavičienė, CCXP, Partner Programs and Experience, 1ClickFactory

This seminar brings the group in with thought-provoking discussions where participants share real-world examples from our different histories and experiences. I appreciate the practical tools and resources explaining how to use these in greater depth.

George Bell-Uribe, Head of Customer Experience, North America, Sage

This course is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the post-Covid, ‘New Now’.

Victoria Matthews, CCXP, Principal, SEMA4 Consulting

Thank you for having a wonderful session in such a short duration. I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience.

Mohammad Saad Usmani, PhD, Divisional Head, Learning & Talent Management, United Bank Limited

The Advanced CX course is ideal for senior CX executives seeking to increase the strategic relevance and value of CX to their organization. It was great that fundamentals are assumed and the focus was on higher-value advanced concepts. I left the class energized, buzzing with multiple ways to up level our CX programs.

Peter Rush, FCXP, Senior Director, Customer Experience, Medecision

Lynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results through customer experience programs.

Jacqueline Mueller, CCXP, Senior Vice President, Client Insight, SMG


Why this experts’ masterclass?

Changing times call for us to up-level our approach to CX, EX, and PX. The success factors that brought us to this point are certainly insufficient for our future! For example:

  • How is it that “quantifying CX ROI” is consistently the number one challenge in Pointillist’s study for the past 3 years, while NPS® is touted as the be-all end-all for CX metrics?
  • Why is EX in such a quagmire with the Great Reshuffle?
  • Why have major brands disbanded their entire CXM team, only to start again later on?
  • Why is no industry is performing in the Good and Excellent ratings of Forrester’s CX Index. In fact, 2022 scores are at 2020 levels. Performance over the past 5 years is almost static. Many other studies show similar findings.

Clearly, 2010s methods are grossly insufficient for the 2020s!


See examples in these articles:

This CX+EX+PX Experts MasterClass goes much deeper and broader than what you’ve seen elsewhere. Parallels among employee experience, partner experience, and customer experience are featured in every topic.

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When you share this page on social media, your full course gets a $10 discount at checkout.


Group Learning

No extra charge for live classes!

Minimum 5 participants. Content is identical in self-paced or live classes. Arrange your own 5-week series or join the waitlist for a public class series scheduled at your convenience. (Note: supplier onboarding paperwork adds $50 per person to course price. Instead, use credit card, debit card, PayPal, or ACH.) Let us know: your preferred days and times. Call +1 408 687 9700 or send an email today. Let’s get started!

For volume purchase of this course, use the link below to specify the quantity and send participant names to Success at ClearAction.com

Full Course Quantity
Specify Quantity for Full MasterClass

Quantity for 1 Topic
Specify Quantity for 1 Topic Class

Lynn HunsakerDesigned by a company-wide CX leader, Lynn Hunsaker, who is a Certified Customer Experience Professional and CXPA Recognized Training Provider. She led customer experience transformation for many years at Fortune-250 companies as Voice of Customer Manager, Strategic Information Manager, Customer Satisfaction Improvement Manager, Marketing Director, and Head of Global Quality. Lynn created and taught 24 college courses on marketing, advertising and business at San Jose State University, Mission College, University of California Berkeley Extension and UC Santa Cruz Silicon Valley Extension. Lynn served on the CXPA Board of Directors and she has been featured in many lists, including Top 25 Customer Success Influencers, Top 30 Customer Service Professionals, and 1 of 5 authors in the CustomerThink Hall of Fame.

You can see the FAQs at ClearAction.com/leader
or send your questions or requests to Lynn Hunsaker at Success at ClearAction.com.