How to Identify CX Leading Indicators
January 25 @ 11:00 - 12:30 EST |
How to Identify Leading Indicators
How to predict CX ratings and financials
- 1. Hear a thought-provoking method and example.
- 2. Then you customize it in a template.
- 3. Compare approaches as everyone shares their plan.
- 4. You get personal advice from Lynn Hunsaker.
- 5. Keep your template (doc/xls).
Thank you for having a wonderful advanced session in such a short duration. I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience.
This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this.
I absolutely loved your concise, inspiring stories with practical flavor.
This is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the post-Covid, ‘New Now’.
This is ideal for senior executives seeking to increase strategic relevance and value. It was great that fundamentals are assumed and the focus was on higher-value advanced concepts. I left the session energized, buzzing with multiple ways to up-level our performance.
Lynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results.
We’re grateful to groups from these brands as ClearAction customers:
See more topics at ClearAction.com/cx-mastermind