Making Strides by Motivating Collaboration
05/28/2020 @ 14:10 - 14:30 PDT
How can you gain cooperation from various groups to make significant customer experience improvements?
Learn how Optus engaged 11 international groups and 3,000 employees in taking ownership of 6 Standards of Customer Obsession. Genevieve McLean, Senior Manager of Global Care Standards and Assurance, is the recipient of CXPA’s 2020 Innovation Award for the impressive approach and results she championed at Australian telecom Optus.
Join this fireside chat to post your questions and tap into practical ideas for your company’s success.
5:10 – 5:30 PM US Eastern NYC
2:10 – 2:30 PM US Pacific L.A.
07:10 – 07:30 AEST Sydney Friday
via Zoom web conference