These symposiums bring the group in with thought-provoking discussions where participants share real-world examples from our different histories and experiences. I appreciate the practical tools and resources explaining how to use these in greater depth. — George Bell-Uribe, Head of North America Customer Experience, Sage

Thank you for having a wonderful advanced session in such a short duration. I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience. — Mohammad Saad Usmani, PhD, Divisional Head, Learning & Talent Management, United Bank Limited

This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this. — Balakrishna Murthy, CCXP, Carrefour

Lynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results. — Jacqueline Mueller, CCXP, Senior Vice President, Client Insight, SMG

I absolutely loved it. Well structured, concise, well-illustrated with examples, practical. — Sandra Matulevičiūtė-Bagdonavičienė, CCXP, Partner Programs and Experience, 1ClickFactory

This is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the post-Covid, ‘New Now’. — Victoria Matthews, CCXP, Principal, SEMA4 Consulting

RESERVE YOUR PLACE!