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Strategy Masterminds symposiums and mentoring
are exclusively for executives and experts. Gain next-level inspiration for customer, partner, and employee experience excellence.

Experts include keynote speakers, authors, award winners and judges, certified experience professionals, and long-time practitioners.


Gain next-level inspiration for customer, partner, and employee experience excellence

Masterminds symposiums are hands-on interactive events, for roll-up-your-sleeves customization of ClearAction’s success recipes, augmented with collective advice from the group.

3 February CX+EX+PX Financial Ratios
10 February CX+EX+PX in Strategic Pillars
17 February CX+EX+PX Value
24 February CX+EX+PX Silos
3 March CX+EX+PX Expectations Personas
10 March CX+EX+PX Maturity Roadmap
17 March CX+EX+PX Annuities
24 March CX+EX+PX Leadership
31 March CX+EX+PX Cross-Pollination<
7 April CX+EX+PX North Star
Examples of CX+EX+PX Strategy Masterminds Topics



Fridays 10:30 to Noon New York = 16:30-18:00 Paris = 19:30-21:00 Dubai

Fridays 06:30-08:00 Mumbai = 09:00-10:30 Manila/Hong Kong = Noon-13:30 Sydney = Thursdays 8-9:30 NYC

Use this timetable to see the start time for your location. Only USD $75 per symposium session.

In Masterminds sessions:
(1) Every participant explains the highlights and lowlights of their situation.
(2) Facilitator Lynn Hunsaker will point out the commonalities and jump-start your progress in her world-class CX templates.
(3) Birds-of-a-feather will join together for specific exercises.
(4) Everyone will learn from one another in the lessons-learned sections.
(5) Lynn Hunsaker will guide your action plan and take-aways.

(Also available as a Chief Customer Officer mentoring series or in-person retreat:
see ClearAction.com/masterminds for more information.)


Minimum 3 participants and maximum 9 participants per week, you can request topics! Facilitator Lynn Hunsaker has written, presented, and implemented these subjects extensively. Your symposium template is based on our proven success factors (click green links).

Reserve your spot now!
  • Billed once per month until cancelled


This seminar brings the group in with thought-provoking discussions where participants share real-world examples from our different histories and experiences. I appreciate the practical tools and resources explaining how to use these in greater depth. — George Bell-Uribe, Head of North America Customer Experience, Sage

Thank you for having a wonderful advanced session in such a short duration. I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience. — Mohammad Saad Usmani, PhD, Divisional Head, Learning & Talent Management, United Bank Limited

This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this. — Balakrishna Murthy, CCXP, Carrefour

Lynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results. — Jacqueline Mueller, CCXP, Senior Vice President, Client Insight, SMG

I absolutely loved it. Well structured, concise, well-illustrated with examples, practical. — Sandra Matulevičiūtė-Bagdonavičienė, CCXP, Partner Programs and Experience, 1ClickFactory

This is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices – especially as we face the challenges of the post-Covid, ‘New Now’. — Victoria Matthews, CCXP, Principal, SEMA4 Consulting

Reserve your spot now!

  • Billed once per month until cancelled