Shifting Customer Needs: Adapted in 2020 & Set for 2021
December 17 @ 12:00 - 12:30 EST
Shifting gears up and down is a new way of life for everyone during the pandemic. As conditions evolve at various paces and in different directions across customer communities, continual adaptation is very challenging.
Let’s discuss what’s worked well — or not — during this past year and get inspired for greater nimbleness in the coming year.
Inspiring case studies (e.g. Frito Lay, Airbnb, Roche) and adaptation techniques will be presented briefly, with equal time for participant conversation.
A Webcast Conversation is fun:
> See a provocative idea or technique described in 5 minutes
> Get 5 minutes to discuss it with fellow participants
> Repeat for 3 ideas/techniques total
> Use your event action template to adopt the ideas on-the-job now
This is a ClearAction Value Exchange member event. You get an action plan template to apply insights in your job right away. ClearAction Value Exchange comprises hundreds of resources in an array of formats: interactive templates called Solve-SpacesTM, case studies, videos, articles, podcasts, infographics, how-to guides, peer Q&A, and more. The ClearAction Value Exchange provides mission-critical skills for stewards of customer intelligence: CX, Customer/Care and Marketing professionals.