06/26/2020 @ 07:30 - 07:45 PDT
Smoothing Silos is so important to ease-of-work and ease-of-doing-business. Join Lynn Hunsaker for a 15-minute Friday Flash live stream on ways you can gain cooperation and follow-through, drive seamless experiences, stimulate adoption of CX, simplify, and increase joy for yourself and colleagues, partners and customers.
How to maximize buy-in & momentum for initiatives you lead for silo-smoothing
Fridays at 7:30-7:45 AM US Pacific Time Zone
(= 16:30 CET)
(= 15:30 GMT)
(= 10:30 ET)
(also Fri 12:30 AEST)
Click the “Add to Calendar” link at the bottom of this page
Join the live stream at https://www.youtube.com/channel/UCOENCKVl2Z4tszHDm44hZGA
Take a look at the first Smoothing Silos episodes:
10 Business Silos (6 min)
4 Keys to Smoothing Silos (6 min)
Interaction Bridges to Smooth Silos (11 min)
9 Partnering Modes (6 min)
6 Trust Profiles (8 min)
Lynn Hunsaker led customer experience transformation for many years at Fortune-250 companies as Head of Global Quality, Strategic Information Manager, Voice of Customer Manager, and Marketing Director. She has created and taught 22 college courses on marketing, advertising and business at San Jose State University, Mission College and University of California Berkeley Extension and Santa Cruz Extension. Lynn conducted the world’s first marketing operations practices study and the world’s first global B2B customer experience practices study, which she led from 2010-2014. She is co-founder of the Marketing Future Forum and ClearAction Value Exchange with revolutionary methods for real-time skill development and application.
Lynn serves on the Customer Experience Professional Association’s Board of Directors. She designed the first online Customer Experience Excellence course receiving CXPA’s seal of approval as a Recognized Training Provider. She is a Certified Customer Experience Professional (CCXP), Certified MBTI Practitioner, ASQ Certified Quality Manager, and AMA Professional Certified Marketer.
Lynn is author of 4 titles on Amazon Kindle, including Innovating Superior Customer Experience. She was #1 Author of the Year in 2015 and 2017 and is one of five Hall of Fame authors at CustomerThink.com, with 12 renowned series: Spanning Silos for Customer Experience Excellence, How Customer-Centered Marketing Steps Up Your Performance & Influence, Optimizing B2B Customer Experience, Customer Experience is Doing the Right Thing, Customer Experience: Do This — Not That, Customer Centric Practices, Customer Experience Innovation, 5 Radical Changes to VoC of the Future to Achieve ROI Maturity, Customer-Centered Business: 10 Keys to Organic Growth, 9 CX ROI Building Blocks, CEO’s Guide to Growth through Customer-Centered Management, 5 Keys to Customer Experience for the Future.
Join the live stream Fridays at https://www.youtube.com/channel/UCOENCKVl2Z4tszHDm44hZGA