Taming Siloed Mindsets
02/20/2020 @ 07:00 - 07:30 UTC-8
Siloed mindsets are kryptonite for seamless customer experiences. Smooth customer-touchpoints go beyond customer-facing groups’ collaboration. Policies, data, workflows, handoffs and collaboration across non-customer-facing groups can have just as much impact — or more.
Siloed mindsets impact your own day-to-day job satisfaction, productivity and strategic impact. How can you influence shared outlooks and motivations? How can you encourage ongoing follow-through?
Join this Fireside Chat — Brad Nelson’s interview with host Diane Magers — to get new ideas for what works well in marketing and customer experience/care/success roles, and to share your observations and ideas. Brad is Vice President of Business Operations & Process Re-Engineering at JP Morgan & Chase. Taming siloed mindsets has been the hallmark of his business transformation roles at Morgan Stanley’s Saxon Mortgage, ADP, HP, Citigroup, Blockbuster, Gateway Computers, and GE Capital. He taught cross-functional collaboration and related topics for 3 years at the Business Leadership Center of SMU Cox School of Business. Diane is past CEO of CXPA and CX strategist at AT&T and Sysco; she speaks and teaches frequently at CX, UX and DX conferences globally.
10-10:30 AM US Eastern time zone
via Zoom web conference