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Monday, 11th  July
12:15-12:50 MON Sydney = 10:15 – 10:50 MON Manilla = 07:45-08:20 MON Mumbai = 7:15 – 7:50 pm SUN L.A.

Internal & External Factors for Emerging Tech

How will the metaverse, predictive analytics, and other emerging technologies affect customer experience management, both internally and externally?

We’ll discuss 3 success factors with Olivia Kosasih in this interactive 30-minute Webcast Conversation™, where everyone gets a chance to speak in the first 10 minutes.

Olivia KosasihAs a Customer Experience, CRM and Loyalty Marketing leader, Olivia Kosasih pioneers engaging and seamless omnichannel customer experiences. Her skills in incisively distilling customer insights through analytics combined with her knowledge of customer experience design have allowed her to build brand engagement and loyalty. She has worked with and consulted brands including bp Australia, Unilever, J.P. Morgan, Accenture, E.Y, Bvlgari and AIMIA in Europe, Australia, New Zealand, and, North and South East Asia.

A Webcast Conversation is fun:
> See a provocative idea or technique described in 5 minutes
> Get 5 minutes to discuss it with fellow participants
> Repeat for 3 ideas/techniques total
> Use your event action template to adopt the ideas on-the-job now

This is an Experience Value Exchange member event via Zoom webinar. Our events are unique: everyone is welcome to share experiences and ask questions early in the session to shape their take-aways. You can join the Value Exchange today or request a one-time guest pass.
 


 
Thursday, 14th July, 17:00-17:30 Paris = 11-11:30 NYC = 08:00-08:30 Los Angeles

Getting CX Tech Right

What does it take to implement a technology for customer experience management? Your answer to this question in hindsight is usually: A lot more than we expected! Let’s discuss 3 success factors to assure efficiency, productivity, and enjoyment in setting up CX tech solutions.

Angela IrelandIn this interactive 30-minute Webcast Conversation, everyone gets a chance to speak in the first 10 minutes. This is pivotal to shaping your own take-aways! It’s a short event, so be sure to arrive on-time.

Angela Ireland will get our discussions underway for 3 success factors in our Webcast Conversation. She is a Customer Experience Manager at Rubrik, which provides data security for cyber/operational resilience of enterprises and governments. Angela’s career in customer success and customer support spans several roles at NetApp and Sitel. She was also IT Manager and Network Administrator at Sapiens and Derco Aerospace, respectively.

A Webcast Conversation is fun:
> See a provocative idea or technique described in 5 minutes
> Get 5 minutes to discuss it with fellow participants
> Repeat for 3 ideas/techniques total
> Use your event action template to adopt the ideas on-the-job now

This is an Experience Value Exchange member event via Zoom webinar. Our events are unique: everyone is welcome to share experiences and ask questions early in the session to shape their take-aways. You can join the Value Exchange today or request a one-time guest pass.

 


 

This Webcast ConversationTM is your introduction to the Experience Value Exchange!

It’s for departments that own customer intelligence — marketing, customer experience, customer success, customer care, partner management, and employee experience. The future success of your firm and your customer experience team roles is assured by using customer intelligence for enterprise-wide nimbleness. Your role is vital to customer value growth.

To drive customer-centered nimbleness, your extended customer experience team needs to know how to:
1. Align motivations
2. Foster mutual respect
3. Drive commitments
4. Facilitate company-wide use of customer insights
5. Instill customer lifetime value mindsets
6. Influence customer-centered actions

Experience Value Exchange Team Sport

The Experience Value Exchange shows your extended customer experience team how to rethink your approach and influence cross-org collaboration that resolves and prevents thorny issues. This saves everyone money, time, reputation, turnover, and opportunities. This differentiates you, gives your brand magnetic attraction, and sustains revenue growth.

Learn More