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Let’s solve this revenue roadblock:
Handoffs across our firm cause burdens in CS, CX, and EX.
Participant comment:
“I built this out last night from our last Mastermind session and shared with our Chief Commercial Officer. He was shocked.”
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It’s like we’re at the whiteboard together
— 90-minute CX leader template session.
— Based on your situations and goals.
— Hear a thought-provoking method and example.
— We fast-track your success with a series of templates.
— Start deploying your plan the same day!
— Your doc/xls templates become your customer alignment strategy.
“I showed my Mastermind template to our leaders in Organizational Development, and they’re taking this forward across our entire organization.”
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Limited to 9 participants
Any week’s timing can be negotiated among our small group.
Starts 10:30 a.m. New York = 16:30 Paris = 18:30 Riyadh = 19:30 Dubai = 21:00 Mumbai
(New York is the anchor: add your city to “Location 2” for accurate translation of Mastermind starting time)
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“I appreciate these practical tools and discussions where participants share real-world examples from our different histories and experiences.”
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Specifics will be adapted to your goals
To specify your preferences or ask questions, send an email to Success@ ClearAction.com, or set up a 15-minute call.
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“In our company all-hands meeting today, I presented some key takeaways from CX Leaders Masterminds, and the feedback was fantastic!”
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You can attend any week(s)
We cover these 4 topics 1 at a time across 4 weeks.
Workshop 1: Handoffs across our firm cause burdens in CS, CX, and EX.
Workshop 2: Customers aren’t central to employees’ sense of purpose.
Workshop 3: We silo business outcomes from CX and EX outcomes.
Workshop 4: Reviews and rewards don’t connect the dots for CX=EX=$.
You receive a certificate for Experience Leadership: Customer-Aligned Performance for completing all 4 Mastermind workshops.
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“Thank you for having a wonderful advanced session in such a short duration. I really appreciate the way you have integrated project management, change management and customer experience management. It has been a fantastic experience.”
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Why this Mastermind focus?
These are gold metrics: multiplying progress of all growth metrics.
CX-inspired (1) Growth, (2) Strategies, (3) Performance, (4) Efficiencies.
— Performance Masterminds are in January or May or September.
— Efficiencies Masterminds are in February or June or October.
— Growth Masterminds are in March or July or November.
— Strategies Masterminds are in April or August or December.
— Any topic(s) can be scheduled privately.
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“This is an absolute must for any practising CX professional wishing to take their knowledge to the next level and to adapt to the changing realities of CX practices.”
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Lynn led company-wide customer experience alignment for 2 global manufacturing firms across 15 years. Lynn was VoC Manager in Strategic Planning at Sonoco, and also in Corporate Quality at Applied Materials. Her roles there include Director of CX Improvement and Quality Metrics, Director of Marketing, and Head of Corporate Quality & CX. Every quarter for many years, every business unit and functional area reported significant progress in solving their top 2 customer gaps. Lynn served on CXPA’s global Board of Directors, and as an award-winning President of Silicon Valley American Marketing Association, and two-time President of Bay Area Association of Psychological Type. Lynn taught 24 semester courses at UC Berkeley and UC Santa Cruz Extensions and San Jose State University. Her certification course was first-ever to be approved by CXPA, and she was first in the world to benchmark Marketing Operations practices and first-ever to benchmark global B2B CX practices. Lynn is a Certified Myers-Briggs Type Indicator Practitioner, Professional Certified Marketer, Certified Quality Manager, and Certified Customer Experience Professional. She published 3 handbooks on Amazon Kindle, and at CustomerThink.com, she is 1 of 5 Hall of Fame authors.. . . . . . . . . . . . .
“Lynn’s wisdom is distilled to the most practical and effective points for invaluable, quick traction.”
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“This is by far the best resource available on Experience Leadership. You don’t know what you don’t know! Try this.”
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⬇️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
⬆️ Click “Change Plan” in “Cart Summary” to select your preferred arrangement.
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“Lynn is a seasoned CX professional. She spoke to sound theory and powerful practical examples from her own experience that really help land the points on how to drive business results.”